Warranty and Return
We want you to love our products as much as we do. All items we ship have successfully passed our QC inspection. Our warranties ensure you have a fantastic experience while giving you total peace of mind.
Most items sold by GearBest are covered by the following comprehensive product warranties. For situations you are unlikely to be covered for, please check our Warranty Exemptions and Notes below.
3 Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 3 days of the order being received. The associated item will be exchanged with a new product free of charge (we will reimburse the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest.
1. Customers must first send a clear photo or video of the damaged or defective product, plus the shipping carton, before we can consider issuing a RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: firstname.lastname@example.org.
2. Customers need to pay the return shipping fee first. After GearBest has received the product return and confirmed the DOA, the return shipping fee cost will be fully refunded. If our technical staff determine the item is not DOA, GearBest will not compensate the return shipping fee.
3. For overweight (2kg or above) or oversize products (i.e. the sum of the length, width and height of the package size exceeds 90cm), we will only compensate the return shipping fee up to a maximum of US$50.
4. Product returns must be via one of GearBest's approved shipping methods; our Support Center will provide details.
45 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.
One Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair case needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item back, while we cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.
Warranty Exemptions and Notes
1. Product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
3. All returns must first be authorized by Gearbest Support team prior to return. If the customer has returned the package without prior authorization (R.M.A form), sends to the wrong address, returns an incorrect item, or submits an empty box, there will no compensation permitted in such cases.
1. The shipping fee for sending the phone back to us will be paid by customers except for DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. GearBest will resend the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
How to request warranty (return, repair and refund)
Only faulty items can be returned under warranty.
If your item has an issue, please first submit a ticket to our Support Center
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
PS: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you.
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
- If we have not sent the wrong item: we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). GearBest will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.
Other special product warranty
1. This applies to: men's clothing, shoes, watches, flashlights, phone and tablet accessories.
Returns for the above categories can only be accepted within 30 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, are defective, or are the wrong item(s).Relevant merchandise must be returned unworn with tags intact along with a completed RMA form.
2. All GearBest products are strictly quality controlled prior to dispatch.
"Due to their nature and intended usage, product categories such as RC Toys, Scooters and Wheels are subject to wear and tear through repeated use. As such, our 45 Day Money Back Guarantee relating to RC toys, Scooters and Wheels, only covers "dead on arrival" instances where the product does not work out of the box. It is the customer's responsibility to inspect the product(s) carefully upon arrival.
Notes about refunds
GearBest refunds are made directly to your GearBest Wallet (Store Credit) by default. You can use your GB wallet to purchase brand new products on GearBest.com at any time. If you want to transfer your GB wallet balance to your original payment source, please contact our Support Center
1. For refunds to GB wallet, it may take up to 24-48 hours. Please log in your GearBest account to check it. Learn more about wallet benefits here.
2. For PayPal refunds, please allow up to 48 hours for the transaction to appear on your PayPal account. You can view the status of your refund from your Account History. The processing time will depend entirely on PayPal. If you do not have a PayPal account, please allow up to 7-14 business days.
3. For credit card refunds, it may take up 7 to 14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Lifetime Technical Support
Reliable, helpful and flexible, GearBest offers basic technical support over the lifetime of your gear. Buy with confidence and enjoy the support you deserve.