9 easy ways to master your Xiaomi Redmi Note 3 Pro
We know you love your new Xiaomi Redmi Note 3 Pro but this handy guide will get more out of it. We look at the most common issues and their fixes.
Q1: The keys of my Pro stop working automatically. How do I fix it?
A: It's a software or hardware related problem that happens in certain situations, e.g. charging. Ask for after-sales service if rebooting (or restoring to factory settings) doesn't work.
Q2: The Pro restarts automatically and shutdowns in one minute. What do I do?
A1: If you can enter the system:
● Remove recently added apps.
● Restore your phone to factory settings if it's unrelated with apps.
A2: If you can't enter the system:
● Use VOLUME UP key to scroll to FACTORY RESET and tap the POWER button to select.
● Flash the latest ROM after above operations. Contact after-sales service if these don't work.
Q3: There is one (or more) vertical green line(s) on the screen. Help!
A: It's because of some faults in the ribbon cable. You need to replace the screen display or ask for after-sales service.
Q4: The phone quits unexpectedly and doesn't run smoothly. What’s the fix?
A1: Methods for unexpected quit:
● Restart your Pro as it may be caused by a system problem (read error).
● Restore factory settings to check whether it's because of software conflicts.
● Flash or ask for after-sales service.
A2: If it’s not running smoothly, your phone is running too many apps in the background. Close or uninstall apps that hardly used and then clear cache.
Q5: Why is the screen stuck at the Mi logo?
A1: Recharge about 10 minutes after its power has run out.
A2: Flash your phone if charging doesn't work.
Q6: My phone can't turn on and the screen stays black.
A1: Charge about 10 minutes as the battery has run out.
A2: There might be a problem with the battery or your phone, so ask for after-sales service.
Q7: The gyroscope doesn’t work and the screen doesn’t change orientation.
A1: Gyroscope problem maybe because wrong operation, follow the steps below:
● Pull down general menu and select “GPS”.
● Enter “E-compass” after clicking "tools" on desktop.
● Hold the phone in your hand and circle like number "8" to eliminate the interference and calibrate direction.
A2: Gravity problem: Calibrate the gravity and check if you have open Screen Orientation.
Note: some apps and webpages do not support this function.
Q8: When I plug in my headset, I got no sound through it.
A1: Make sure the volume of the audio player and your phone is correct.
A2: Use swab with absolute alcohol to clean out the jack as it could be oxidized.
A3: Reset to factory settings after backing up the files.
Q9: My phone can’t save video and read videos from SD card.
A1: Can’t save online video: try downloading again.
A2: Can’t save video from camera: check the storage of your phone: menu --> set --> general --> manage apps --> all --> camera --> clear data and cache.
A3: Persistent SD card problem: try to re-format the card.
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