Ulefone power not working? Try this!
You love Ulefone Power mostly because of its super battery durability. But you might encounter other problems about network, sound, screen, etc. Here's how to fix them.
Q1. Why my Power cannot find GPS signal when use 3G?
A1: it might be because 3G signal is weak.
A2: 3G is slower than 4G to detect GPS signal.
Q2. My phone cannot connect to the portable hotspot.
A1: make sure you activated your SIM online services.
A2: check your hotspot settings : set → wireless & network --> portable hotspot.
Q3. It cannot connect my car's Bluetooth speaker. (Bluethooth speaker)
A1: make sure the Bluetooth is enabled.
A2: erase your Bluetooth connection history and try again.
Q4: I can't call or receive calls, why?
A: You have set something wrong on your phone, or your phone charge may be overdue.
Q1. I can't hear voice clearly during a call.
A: move to a better place (no underground or places with too many people) to check if this problem is caused by weak signal, otherwise contact after-sales service.
Q2. No sound from headphone but the speaker works, what do I do? (headphone)
A1: make sure the volume of the audio player and of your phone are set properly.
A2: use a cotton bud with pure alcohol to clean out the jack as it could be oxidized.
A3: reset to factory default settings after backing up the files.
A4: change headset and try again.
A5: contact after-sales service for further assistance.
Q1. Part of the touchscreen doesn't respond, how to solve?
A1: if your phone was not calibrated for a long time, calibrate the touchscreen first: set --> display --> screen calibration
A2: restore to factory default settings and try to calibrate again.
A3: replace display or ask for after-sales service.
Q2. Help! My screen has weird colors!
A1: it is a software related fault, try to reboot or restore to factory default settings.
A2: contact the after-sales service.
Q3. How to fix totally unresponsive touchscreen?
A: you need to replace the screen display or ask for after-sales service because there is something wrong in ribbon cable.
Q1. Why won't my phone recognize my SIM card?
A1: make sure you have inserted the card correctly.
A2: insert your SIM card in other phone. If it also can't be detected, change a card. If the SIM card can be detected in other phone, connect after-sales service.
Q2. HOME button gives no response, how to fix?
A1: try to reboot your phone.
A2: it's a hardware malfunction, contact after-sales service.
Q3. My Power cannot be detected by windows 10, why?
A: change USB cable, because some USB cables don't support data transmission.
Q4. Unwanted pages often pop up and the calls hang up automatically.
A: it's a software or hardware related problem that happens in certain situations, e.g. charging. Contact the after-sales service if rebooting (or restoring to factory settings) doesn't work.
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2017-05-13 By Felicity Rosa
2017-05-08 By Ingrid Wilhelmina
2017-04-28 By Felicity Rosa
2017-04-26 By Ingrid Wilhelmina
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