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Home > > Cell phones

Customer Questions & Answers

Ask a question about this product
  • By Letícia Valezin Silva Jul-14/2017 01:07:34

    Question:
    Oi. Sou do Brazil e penso em realizar a compra desse produto. Saberia me informar se teria como abaixar o valor na nota fiscal, para eu não ser taxada? Hi, i'm from Brazil and I plan to buy this product. Could you tell me if you could lower the amount on the invoice, so I would not be taxed?

    Reply::

    Hello Letícia,


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html

    We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.


  • By sami Jun-30/2017 08:06:27

    Question:
    dose it work in Asia i mean in saudi arabia and pakistan?

    Reply::

    Hello sami,

    It is unlocked for Worldwide use.

    Please click the link: http://maps.mobileworldlive.com/ and check it.




  • By vasile adrian Apr-25/2017 03:04:25

    Question:
    produsu are o garantie de reparare in italia si in romania

    Reply::

    Hello vasile

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • By egis Apr-19/2017 09:04:34

    Question:
    nedings garantija jeigu atnaujinsiu ios through menu?

    Reply::

    Hello egis,

    Please check the following information.


    Product Notes:
    1. Download your favorite apps through the Google Play Store or Market installed.
    2. Note: This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.
    3. The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.n.


    Thank you for your queation.

  • By jhonathan Feb-27/2017 08:02:19

    Question:
    ola moro no rio de janeiro brasil...quanto fica para o celular chegar até aqui e quanto tempo demoraria???

    Reply::

    Hello jhonathan,
    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

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