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Home > > Cell phones

Customer Questions & Answers

Ask a question about this product
  • By Alexandre Jul-12/2017 12:07:37

    Question:
    Hello! Is it possible to send the product out of its original packaging? Sends rolled up in an aplastic bubble to slow down the volume and so I will not be taxed! Can I also declare a lower value for shipping?

    Reply::

    Hello Alexandre,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • By Guillermo Alvarado Raya Jun-28/2017 12:06:58

    Question:
    the cellphone is compatible with de 4g in Mexico ?

    Reply::

    Hello Guillermo,
    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 1800/2100MHz
    TDD-LTE B38/B39/B40/B41.

    Let me know if you need any help.

  • By Junior Espinoza Jun-27/2017 12:06:44

    Question:
    According to the information I have compiled about this smartphone, the version they offer would not be the 2GB RAM with Intel Z3560 at 1.8 GHz speed? If so, why offer it as if it had 4GB of RAM? Or is it another version or what? I hope your clarification ...

    Reply::

    Hello Junior,


    All of our products are sold as described.

    Its storage is 4GB RAM + 16GB ROM .

    Please feel free to order anytime.


  • By Raul Jun-26/2017 03:06:27

    Question:
    Como funciona a garantia do equipamento em caso de avaria ?

    Reply::

    Hello Raul
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • By Danilo Jun-23/2017 11:06:42

    Question:
    have this product settings for the german language?

    Reply::

    Hello Danilo,


    Yes, this item supports German language.

    Thank you for your inquiry.

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