Customer Questions & AnswersAsk a question about this product
By Alexandre Jul-12/2017 12:07:37
Hello! Is it possible to send the product out of its original packaging? Sends rolled up in an aplastic bubble to slow down the volume and so I will not be taxed! Can I also declare a lower value for shipping?
Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.
We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.
Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html
If you have any more questions please feel free to contact us.
By Guillermo Alvarado Raya Jun-28/2017 12:06:58
the cellphone is compatible with de 4g in Mexico ?
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100MHz
Let me know if you need any help.
By Junior Espinoza Jun-27/2017 12:06:44
According to the information I have compiled about this smartphone, the version they offer would not be the 2GB RAM with Intel Z3560 at 1.8 GHz speed? If so, why offer it as if it had 4GB of RAM? Or is it another version or what? I hope your clarification ...
All of our products are sold as described.
Its storage is 4GB RAM + 16GB ROM .
Please feel free to order anytime.
By Raul Jun-26/2017 03:06:27
Como funciona a garantia do equipamento em caso de avaria ?
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
By Danilo Jun-23/2017 11:06:42
have this product settings for the german language?
Yes, this item supports German language.
Thank you for your inquiry.