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Home > > Smart Watches

Customer Questions & AnswersAsk a question

  • All (83)
  • Product information (57)
  • Stock status (5)
  • Payment (0)
  • About shipping (12)
  • Others (9)
  • Q

    Is also available in Italian?

    By riccardo Aug-17/2017 05:08:36

    A

    Hello riccardo,

    Sorry that this item does not support Italian language.

    Thank you for your inquiry.

  • Q

    Hello! Is it available for purchase now? Do you ship it to Russia?

    By Vadim Aug-15/2017 11:08:44

    A

    Hello Vadim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    And it can be shipped to Russia.

    Please feel free to order it.


  • Q

    Is the stock available now and how many days it will take to deliver to India Hyderabad 500008

    By Irfan Aug-09/2017 03:08:12

    A

    Hello Irfan,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-30 business days

    3) Priority Line: 10-17 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, May I know how much time it will take to deliver to India? Is there any shipping cost or tax we need to pay for it?

    By Irfan Aug-09/2017 03:08:17

    A

    Hello Irfan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-30 business days

    3) Priority Line: 10-17 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, This product supported the WP OS ? Thanks

    By Peter Aug-04/2017 03:08:03

    A

    Hello Peter,
    Thanks for your inquiry.

    Sorry, the item does not support WP OS.


  • Q

    How long would it take to get to Mexico?

    By Alberto Aug-04/2017 12:08:49

    A

    Hello Alberto,

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Can i save the steps and heartbeat records even if i don't carry phone with me while jogging or running?

    By Nishanth Aug-01/2017 10:08:04

    A

    Hello Nishanth,


    The steps can be recorded without connecting to the phone.

    The heartbeat is unable to be recorded but can be measured without connecting to the phone.

    Thank you for your inquiry.

  • Q

    So it is not original xiaomi mi band 2?

    By Mark Jul-30/2017 03:07:19

    A

    Hello Mark,
    Please note that the item is a original Xiaomi Mi Band 2 Smart Watch for Android iOS.

  • Q

    WHICH LANGUAGES ARE SUPPORTED BY THIS SMART WATCH?

    By Shubham Jul-27/2017 08:07:30

    A

    Hello Shubham,


    Language: English,Simplified Chinese

    Thank you for your inquiry.

  • Q

    Is it normal that the strap is not straight? It has a little curve where the monitor stays and because of this it looks curved.

    By Monika Jul-25/2017 07:07:16

    A

    Hello Monika,


    Yes, it is normal. It is designed to be not straight.

    Thank you for your inquiry.

Prev 1 234 ... 9Go To: GO

  • Q

    Is also available in Italian?

    By riccardo Aug-17/2017 05:08:36

    A

    Hello riccardo,

    Sorry that this item does not support Italian language.

    Thank you for your inquiry.

  • Q

    Hi, This product supported the WP OS ? Thanks

    By Peter Aug-04/2017 03:08:03

    A

    Hello Peter,
    Thanks for your inquiry.

    Sorry, the item does not support WP OS.


  • Q

    Can i save the steps and heartbeat records even if i don't carry phone with me while jogging or running?

    By Nishanth Aug-01/2017 10:08:04

    A

    Hello Nishanth,


    The steps can be recorded without connecting to the phone.

    The heartbeat is unable to be recorded but can be measured without connecting to the phone.

    Thank you for your inquiry.

  • Q

    So it is not original xiaomi mi band 2?

    By Mark Jul-30/2017 03:07:19

    A

    Hello Mark,
    Please note that the item is a original Xiaomi Mi Band 2 Smart Watch for Android iOS.

  • Q

    WHICH LANGUAGES ARE SUPPORTED BY THIS SMART WATCH?

    By Shubham Jul-27/2017 08:07:30

    A

    Hello Shubham,


    Language: English,Simplified Chinese

    Thank you for your inquiry.

  • Q

    Is it normal that the strap is not straight? It has a little curve where the monitor stays and because of this it looks curved.

    By Monika Jul-25/2017 07:07:16

    A

    Hello Monika,


    Yes, it is normal. It is designed to be not straight.

    Thank you for your inquiry.

  • Q

    Is this the international version of Mi Band 2?

    By George Jul-24/2017 04:07:38

    A

    Hello George,
    It is not international version but can work in your country.

    Let me know if you need any help.

  • Q

    Hello. What is the SKU number of this product?

    By Marcos Jul-21/2017 02:07:35

    A

    Hello Marcos,
    It is 181777501.

    Please feel free to ask if you have further pre-sale questions.

  • Q

    Any warranty for this product?

    By ian Jul-07/2017 08:07:18

    A

    Hello ian
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Olá este produto é compatível com android 6.0.1?

    By Inês Jul-06/2017 12:07:10

    A

    Hello Inês,
    This item supports Android 4.4 / iOS 8.0 and above systems .

Prev 1 23456Go To: GO

  • Q

    Hello! Is it available for purchase now? Do you ship it to Russia?

    By Vadim Aug-15/2017 11:08:44

    A

    Hello Vadim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    And it can be shipped to Russia.

    Please feel free to order it.


  • Q

    Is the stock available now and how many days it will take to deliver to India Hyderabad 500008

    By Irfan Aug-09/2017 03:08:12

    A

    Hello Irfan,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-30 business days

    3) Priority Line: 10-17 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is this product in stock or out of stock?

    By Rafae Augusto da Silva Jun-20/2017 09:06:12

    A

    Hello Rafae,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Is this product avaliable?

    By Rafae Augusto da Silva Jun-20/2017 09:06:11

    A

    Hello Rafae,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello, I would like to ask when you could send the product? Can it be tommorow? When will it reach Poland? Best regards, Agnieszka

    By Dobroczek Agnieszka May-30/2017 01:05:26

    A

    Hello Dobroczek,
    Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. The total delivery time is the processing time plus the shipping time.

  • Q

    Hi, May I know how much time it will take to deliver to India? Is there any shipping cost or tax we need to pay for it?

    By Irfan Aug-09/2017 03:08:17

    A

    Hello Irfan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-30 business days

    3) Priority Line: 10-17 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How long would it take to get to Mexico?

    By Alberto Aug-04/2017 12:08:49

    A

    Hello Alberto,

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    From which warehouse is it shipped? is it available from EU warehouse? how long is it going to take to italy? thanks

    By francesco Jun-28/2017 07:06:33

    A

    Hello francesco,


    This item will be shipped from China warehouse.

    Currently it is not available to be shipped from EU warehouse.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 15-35 business days

    3) Priority Line: 7-15 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    olá, vou comprar esse produto e queria saber se vocês poderiam mudar o peço da nota na hora do envio para eu não ser taxado ?

    By João Pedro de Miranda Mendes Jun-19/2017 09:06:01

    A

    Hello João,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can I get the product in Europe in my country - Bulgaria and city - Sofia? Kind Regards!

    By Teodor May-31/2017 08:05:37

    A

    Hello Teodor,


    I suggest that you can purchease the item on our website.

    The item can be shipped to Bulgaria.


  • Q

    how many days will it take to deliver to India

    By Shuvam Apr-29/2017 11:04:07

    A

    Hello Shuvam,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi you send the product with a company name in the box, or person name? I ask that because in Brazil for non payment of taxes you need send to me like a person. Thanks!

    By Douglas da Rosa Apr-20/2017 08:04:08

    A

    Hello Douglas,

    We send the product with the customer's personal name.

  • Q

    Hello friend, do you send the packet with tracking number?

    By Daniela Apr-17/2017 09:04:53

    A

    Hello Daniela,


    Surely, we send packages with tracking numbers.


  • Q

    How does the product come packaged for shipping, in what type of package?

    By Willian Apr-12/2017 02:04:31

    A

    Hello Willian,
    It has kraft paper package(old ) and white cardstock paper package(new ). Meanwhile, we will random delivery with the new or old package.v

  • Q

    Hello, how many days take the shipping? I need it for a gift and I have to know if I could have it for then. thanks in advance!

    By Cris Apr-11/2017 12:04:15

    A

    Hello Cris,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Prev 1 2Go To: GO

  • Q

    DOES THIS BAND INCLUDE USB CHARGE CABLE?

    By DANIEL Jul-23/2017 03:07:30

    A

    Hello DANIEL,

    Package Contents: 1 x Original Xiaomi Mi Band 2 Smartband, 1 x Original Band, 1 x Charger Base.

    Let me know if you need any help.

  • Q

    Hi, Do you usually include a commercial invoice within the package? I would buy this product from Uruguay (South America), and I need the invoice in the package for custom purposes in order to enter it into my country. Please confirm. Thanks in advance! Rafael

    By Rafael May-23/2017 10:05:13

    A

    Hello Rafael,

    Please note that the product will come you with an invoice.

    Let me know if you need any help.

  • Q

    O produto é compatível com moto g4plus com o Android 7.0??

    By Amanda May-08/2017 06:05:15

    A

    Hello Amanda,


    Compatability: Android 4.4 / iOS 8.0 and above systems.

  • Q

    óla gostaria de saber se este produto ainda esta disponível em estoque gostaria muito de efetuar a compra e também saber se ele e enviado para o brasil desde já obrigado

    By Edilson Borges Apr-21/2017 09:04:29

    A

    Hello Edilson,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    I live in india so how will you repair it"? ... does this product have global warrenty.. will it be replaced if it is not working within a year?

    By Dev Mar-24/2017 01:03:58

    A

    Hello Dev
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    WArrenty

    By Dev Mar-24/2017 09:03:57

    A

    Hello Dev
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    WArrenty

    By Dev Mar-24/2017 09:03:56

    A

    Hello Dev
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello, I contact you for your product it is very interesting is I would like to propose something to you? Could you send it for free for a positive opinion on the products plus a video on my YouTube channel cordially

    By Ilyas Made Mar-19/2017 04:03:18

    A

    Hello Ilyas,

    Please just send an email toyoutube@gearbest.com, our related colleague will deal with you about this in detail.
    Check out our brand new products here:http://www.gearbest.com/new-products/
    Grab our best deals here:http://www.gearbest.com/gadget-deals.html


  • Q

    Hello, I contact you for your product it is very interesting is I would like to propose something to you? Could you send it for free for a positive opinion on the products plus a video on my YouTube channel cordially

    By Ilyas Made Mar-19/2017 04:03:03

    A

    Hello Ilyas,

    Please just send an email toyoutube@gearbest.com, our related colleague will deal with you about this in detail.
    Check out our brand new products here:http://www.gearbest.com/new-products/
    Grab our best deals here:http://www.gearbest.com/gadget-deals.html