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Home > > Cell phones

Customer Questions & Answers

Ask a question about this product
  • By Sadullah özdemir Oct-09/2016 09:10:26

    Question:
    hello, do you have transportation turkey? and you show the product as a gift?

    Reply::

    Hello Sadullah,

    We can ship it to turkey.

    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • By Alex Sep-17/2016 03:09:50

    Question:
    Hello, I don´t see information about GERMAN language, you were talking about a "european version". Is german included? Cheers Alex

    Reply::

    Hello Alex,
    We are sorry the phone does not support german language.

  • By Pedro Sep-12/2016 12:09:19

    Question:
    Does it come with the google play store?

    Reply::

    Hello Pedro,

    It doesn't come with google play store preinstalled, you need to download and install online when you get the phone please.

    Thanks for your attention.

  • By Ignacio Sep-11/2016 01:09:25

    Question:
    Buen día, deseaba saber si este teléfono trabaja con LTE B4 o B28. Gracias.

    Reply::

    Hola Ignacio,

    Este teléfono no funciona con LTE B4, B28. Gracias por tu atención.

  • By leslie huerta Sep-07/2016 07:09:21

    Question:
    They can make shipping to Mexico? how long would he take to arrive? if I send you to San Antonio or Texas Mcallen how soon arrive? Is there a guarantee?

    Reply::

    Hello leslie,

    1.We can ship to Mexico, usually, we ship everywhere in the world from the CN warehouse.

    2.We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

    3.It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html
    Any issue you can feel free to contact us from your order, we will settle your issue.

    Thanks for your attention.

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