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Customer Questions & Answers

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  • By Jim Jan-13/2017 01:01:08

    Question:
    Order W1612151356407089 where is it? My goods have not arrived yet!

    Reply::

    Hello Jim,
    This item was shipped out on Dec 17 and now it's still on the way to your address.

    We are fully responsible for making sure your parcel will reach you.

  • By Viktor Dec-20/2016 05:12:55

    Question:
    Hello! Can this bracelet length adjustable? how to do it? Thank you

    Reply::

    Hello Viktor,

    Thank you for your inquiry.

    The bracelet length can be adjustable, it is easy, you can contact us if you don't know how to adjust it after you receive it.

  • By Thiago Nov-01/2016 05:11:19

    Question:
    Hello, I bought it together with the watch to save but there wasn't option to choose the colour. If it was not specified, wich colour I will receive? I prefer black if still possible to choose. Regards

    Reply::

    Hello Thiago,

    http://www.gearbest.com/smartwatch-accessories/pp_372602.html?wid=21 Black

    http://www.gearbest.com/smartwatch-accessories/pp_369534.html?wid=21 Silver

    http://www.gearbest.com/smartwatch-accessories/pp_369535.html?wid=21 Rose Gold


    Let me know if you need any help.


  • By Carlos Oct-17/2016 12:10:41

    Question:
    Please, some video or photo to see how I can change the length of the strap??? I can't do it!!! :(

    Reply::

    Hello Carlos,
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • By SOLON ELK Oct-13/2016 05:10:15

    Question:
    This Ad is only the bracelet or the support 2 mi band? or support with puseira together?

    Reply::

    Hello SOLON,


    Suitable for Xiaomi Miband 2.

    Please feel free to contact us if you have any questions.


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