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Customer Questions & Answers

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  • By Marc Feb-17/2017 04:02:53

    Question:
    How does the cleaner know that it is finished? I had the experience that is cleaning and cleaning forever! Is it cleaning until the battery is empty and goes back to the charging station? Thank you!

    Reply::

    Hello Marc


    Thank you for your inquiry.

    It will sweep until no charge back

    It will generally take the sweep about 90 minutes to clean your room.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • By KESSLER Feb-16/2017 05:02:58

    Question:
    Is a EU PLUG inside? I can´t find this information. i placed already an order. i need fast help.

    Reply::

    Hello KESSLER,


    We will send an adaptor according to the order's country of delivery.

    Thanks for your inquiry

  • By Bernd Feb-16/2017 05:02:13

    Question:
    Hi, is there a EU Plug inside , or do we need a adapter? regards from Germany

    Reply::

    Hello Bernd,


    Thank you for your inquiry.

    Yes,please rest assured we will send an adapter to you according to the country in your address.


  • By eldawido Feb-13/2017 02:02:28

    Question:
    Is there available EU plug or only the chinese plug + dangerous adapter we've seen from time to time?

    Reply::

    Hi eldawido,


    Thank you for your inquiry.

    We will offer you the EU adapter with your order.

    Have a nice day!

  • By Zack Helwa Feb-10/2017 10:02:57

    Question:
    Hi I am wondering what is the difference between this model the Ilife x5 and the V5s And is the V5s and the V5pro the same thing? thank you

    Reply::

    Hello Zack,

    Thank you for your inquiry.

    You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.

    Thank you, Let me know if you need any help.

    Have a nice day!


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