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Home > > > TV Box

Customer Questions & Answers

Ask a question about this product
  • By Francisco Jul-19/2017 08:07:35

    Why is Google Play Netflix not supported on this device?


    Hello Francisco,

    Google Play Netflix is supported.

    Thank you for your inquiry.

  • By Jignesh Jul-10/2017 11:07:16

    Does it come with KODi installed? also can i use the external USB ?


    Hello Jignesh,
    You can use KODI.

    USB ports are standard cable connection interfaces designed to connect external storage devices to your computer, you can use the USB port to upgrade the system firmware. Before connecting the USB network card please ensure the box supports your USB network card drive.

  • By André Jul-09/2017 07:07:11

    Hi, netflix works on this tv box? thanks


    Hello André,

    Yes, it works on this TV box.

    Thank you for your inquiry.

  • By F. Vargas Jul-06/2017 03:07:23

    Which format of subtitles files this device accepts?


    Hello F.,

    Please check it as below:

    Decoder Format: H.264,H.265
    Video format: 4K,AVI,DAT,MKV,MOV,MPEG,MPG,RM,VC-1,WMV
    Audio format: AAC,FLAC,MP3,OGG,RM,WMA
    Photo Format: JPEG,JPG,PNG

    Let me know if you need any further assistance.

  • By peter Jul-05/2017 10:07:39

    hello there. what is the maximum supported external storage capacity for the usb ports? i have a 3tb external hdd, can it read that one? THX!


    Hello peter,
    We are sorry it don't support.

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