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Home > > > Laptops

Customer Questions & Answers

Ask a question about this product
  • By alemzeballos May-26/2017 11:05:16

    Can you send the producto with an invoce less than $ 170?


    Hello, alemzeballos

    Thank you for the inquiry.

    Sorry, we can not declare a lower value on the invoice due to customs rules.

    Please feel free to contact us if you have additional questions.

  • By Miguel May-26/2017 11:05:58

    Will the warranty be void if I format the PC and install a Windows 10 Spanish version?


    Hello Miguel,

    No, it will lead your item lose its warranty.

    This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

  • By Sergey May-26/2017 05:05:30

    Hi Is it possible to ship this product to Russia? What methods of sending are supported when sent to Russia?


    Hello Sergey,
    We can ship to RU by express line.

  • By Genci May-24/2017 07:05:09

    Hey there! While installing the windows 10, is the dialog in English that asks about language preference, or is it in Chinese, instead? The OS is an already licensed sw or has to be purchased separately? Thanks!


    Hello Genci,

    If you purchase Xiaomi Air 13 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. This will certainly not compromise usage or downloaded applications.

    Windows 10 system is installed.

  • By Imran May-24/2017 07:05:56

    Customs charges I'm thinking about ordering the Xiaomi Air 13 and am based in the UK. Have any other UK based customers placed an order and what payment methods did you use. I'm keen to avoid paying any customs charges, so would be keen to hear of what charges other UK based customers have experienced. Regards, Imran.


    Hello Imran,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx

    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.

    If you would like to pay by wire transfer or Western Union, please contact us for further details.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest.

    Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here:

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