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Home > > > > PC Headset

Customer Questions & AnswersAsk a question

  • All (58)
  • Product information (47)
  • Stock status (1)
  • Payment (0)
  • About shipping (7)
  • Others (3)
  • Q

    If I buy it, is it possible to have a guarantee that the product that you will send me will have the serial number started by 100 and not by 102?

    By Mauricio Jul-31/2017 12:07:35

    A

    Hello Mauricio

    Sorry that we do not have this guarantee.

    The two versions will be sent in random. They have no difference.

    Thank you for your inquiry.

  • Q

    Hi, There are currently 2 versions of the Pimax 4k. The old versions have serialnumbers starting with '100', the new versions have serials starting with '102'. The old version is using red letters on the carton box while the new version uses blue letters. Which version are you currently selling ?

    By Sjef Jun-24/2017 01:06:24

    A

    Hello Sjef,


    There is no difference between these two kind of serialnumbers.

    We will ship these 'two versions' in random.

    Thank you for your inquiry.


  • Q

    Ola pode enviar como vr para celular ? por que se eu com preço normal chagando no brasil vou ter que pagar 4 vezes o valor dele para receber o produto poderia colocar na embalagem um valor menor ?

    By Tales May-30/2017 04:05:21

    A

    Hello Tales,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can it connect to a 3D Blu-ray player using HDMI cable to watch a 3D movie?

    By Edward May-24/2017 10:05:00

    A

    Hello Edward,


    Our pimax 4k vr is a pc version , must need plug with PC.

    It only can use with PC , others no . mac system computer can not use . only windows 7/8/10 64bit


  • Q

    Can this product be used to watch via a normal television?

    By Keith May-13/2017 06:05:02

    A

    Hello Keith,


    Compatible with PC Win 7 / 8 / 10

  • Q

    Can I use this to run P3D flight aimulator?

    By Don McIntyre Apr-27/2017 04:04:06

    A

    Hello Don,


    Compatible with PC Win 7 / 8 / 10.

  • Q

    Hello, I was looking through the questions, and I saw you reply to somebody saying that you can not use a laptop for this product. My laptop has a GTX1060 graphics card + Windows 10 + i7-6700. Would this be powerful enough?

    By Ralph Mar-31/2017 01:03:17

    A

    Hello Ralph,
    Yes.

    You can install the APP virtual desktop, you can turn the head as a monitor,laptop is ok.

  • Q

    Is this Product compőatiblw with steam VR?

    By Bela Lentschesch Mar-30/2017 05:03:49

    A

    Hello Bela,
    Yes, it can use with Steam or Oculus.

  • Q

    Hi, Do you ship to New Zealand and what are the costs for this item?

    By Andy Mar-16/2017 06:03:32

    A

    Hello Andy You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • Q

    Good evening. The Pimax 4k are suitable with Dirt Rally pc game as well as assetto corsa platform? Regards, Alfredo

    By Alfredo Carvalho Mar-14/2017 05:03:44

    A

    Hello Alfredo
    For your problems,we need to contact with our product department confirm it.
    Please kindly wait 1-2 working days for our following e-mail.
    Thank you for your understanding.

Prev 1 23456Go To: GO

  • Q

    If I buy it, is it possible to have a guarantee that the product that you will send me will have the serial number started by 100 and not by 102?

    By Mauricio Jul-31/2017 12:07:35

    A

    Hello Mauricio

    Sorry that we do not have this guarantee.

    The two versions will be sent in random. They have no difference.

    Thank you for your inquiry.

  • Q

    Hi, There are currently 2 versions of the Pimax 4k. The old versions have serialnumbers starting with '100', the new versions have serials starting with '102'. The old version is using red letters on the carton box while the new version uses blue letters. Which version are you currently selling ?

    By Sjef Jun-24/2017 01:06:24

    A

    Hello Sjef,


    There is no difference between these two kind of serialnumbers.

    We will ship these 'two versions' in random.

    Thank you for your inquiry.


  • Q

    Can it connect to a 3D Blu-ray player using HDMI cable to watch a 3D movie?

    By Edward May-24/2017 10:05:00

    A

    Hello Edward,


    Our pimax 4k vr is a pc version , must need plug with PC.

    It only can use with PC , others no . mac system computer can not use . only windows 7/8/10 64bit


  • Q

    Can this product be used to watch via a normal television?

    By Keith May-13/2017 06:05:02

    A

    Hello Keith,


    Compatible with PC Win 7 / 8 / 10

  • Q

    Can I use this to run P3D flight aimulator?

    By Don McIntyre Apr-27/2017 04:04:06

    A

    Hello Don,


    Compatible with PC Win 7 / 8 / 10.

  • Q

    Hello, I was looking through the questions, and I saw you reply to somebody saying that you can not use a laptop for this product. My laptop has a GTX1060 graphics card + Windows 10 + i7-6700. Would this be powerful enough?

    By Ralph Mar-31/2017 01:03:17

    A

    Hello Ralph,
    Yes.

    You can install the APP virtual desktop, you can turn the head as a monitor,laptop is ok.

  • Q

    Is this Product compőatiblw with steam VR?

    By Bela Lentschesch Mar-30/2017 05:03:49

    A

    Hello Bela,
    Yes, it can use with Steam or Oculus.

  • Q

    Good evening. The Pimax 4k are suitable with Dirt Rally pc game as well as assetto corsa platform? Regards, Alfredo

    By Alfredo Carvalho Mar-14/2017 05:03:44

    A

    Hello Alfredo
    For your problems,we need to contact with our product department confirm it.
    Please kindly wait 1-2 working days for our following e-mail.
    Thank you for your understanding.

  • Q

    is this work with I mac computer?is this work with I mac computer?

    By joseph Mar-12/2017 12:03:23

    A

    Hello joseph,


    Thank you for your inquiry.

    Sorry it's compatible with PC Win 7 / 8 / 10,it will not work with mac computer.

  • Q

    is this work with I mac computer?

    By joseph Mar-12/2017 12:03:54

    A

    Hello joseph,


    No, it is compatible with PC Win 7 / 8 / 10.

    Thanks for your inquiry.

Prev 1 2345Go To: GO

  • Q

    Hi dear friend, you had an action on it goods of $209 when I can buy these goods at such price?

    By Pavel Dec-20/2016 04:12:41

    A

    Hello Pavel,
    We have not been informed this information, you can pay attention to our site.

    Thanks for understanding.

  • Q

    Ola pode enviar como vr para celular ? por que se eu com preço normal chagando no brasil vou ter que pagar 4 vezes o valor dele para receber o produto poderia colocar na embalagem um valor menor ?

    By Tales May-30/2017 04:05:21

    A

    Hello Tales,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi, Do you ship to New Zealand and what are the costs for this item?

    By Andy Mar-16/2017 06:03:32

    A

    Hello Andy You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • Q

    Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

    By Jonathan Feb-23/2017 03:02:36

    A

    Hello Jonathan,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

    By Jonathan Feb-23/2017 03:02:35

    A

    Hello Jonathan,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

    By Jonathan Feb-23/2017 03:02:35

    A

    Hello Jonathan,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

    By Jonathan Feb-23/2017 03:02:35

    A

    Hello Jonathan,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hi, Which shipping is recommended and do you plan to ship from EU warehouse? Thanks, Gyozo

    By Gyozo Feb-18/2017 05:02:50

    A

    Hi Gyozo,


    Thank you for your inquiry.

    We will ship it from China.

    Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    Hi - would a 1050 graphics card cope with this virtual reality thing (not quite up on it all, to be honest) Thanks Amanda

    By Amanda Wilkins Dec-12/2016 10:12:08

    A

    Hello Amanda,
    1050 graphics card is compatible to the item.

  • Q

    i have mackbook i have mack book pro early 2014 don't have hid slot what can i use usb slot

    By larry kiker Sep-30/2016 10:09:34

    A

    Hello larry,

    It is only compatible with computer .


  • Q

    Hello I order PIMAX 4k with Europe or Asia(China) release ??? what version of the product on this stock? (PIMAX release two version) Best Tom

    By Tom Sep-16/2016 04:09:02

    A

    Hello Tom,
    It is Europe version .