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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & Answers

Ask a question about this product
  • By Javi Jun-23/2017 08:06:34

    Question:
    Hello, I would ask you if you can send me the machine to do a review of it in spanish, I am a spanish person and when I was looking forward information about it, I didn't find. I want star in 3D printer's world and I think it is a good oportunity to me, make a review of one of the best 3D printer in this price to give me know and for you because I can do know spanish people about your product. I don't where I have to ask and I deciced do by here. I am looking forward your answer soon, thanks you very much for your attention.

    Reply::

    Hello Javi,

    Please kindly contact our Youtube team via email here: youtube@gearbest.com.


  • By Jerry Jun-23/2017 05:06:51

    Question:
    Hello, Can I receive with shipped item proper invoice with full tax data for my business with my (provided) tax identification number (it will allow me to deduct VAT tax added by customs office in my country)? Is there a normal way to provide my full tax information (company name, tax id number etc.) to you during checkout (I've never bought anything from you as yet)? Regards, Jerry

    Reply::

    Hello Jerry
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/

    Our ticket team can send you the invoice after we shipped the order out.

  • By Tiago Jun-21/2017 05:06:04

    Question:
    have you sent any of this printers to Brazil? another question, outside the box, under the declared value box, do you put the value of the printer or printer + shipping ? thanks

    Reply::

    Hello Tiago,
    Thank you for your inquiry.

    It can be shipped to Brazil.

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.

    Let me know if you need any help.

  • By Devlyn Jun-20/2017 01:06:28

    Question:
    Does Gearbest have any to ship out tonight? I ordred 1 and was told they were out of stock, but the site says 60 left... whats going on here.

    Reply::

    Hello Devlyn,
    Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. The total delivery time is the processing time plus the shipping time.

  • By Kay Jun-19/2017 11:06:19

    Question:
    It support wood filament?

    Reply::

    Hello Kay,
    Sorry it just can supports multiple filament ABS / PLA / TPU and so on.

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