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Home > > Cell phones

Customer Questions & Answers

Ask a question about this product
  • By Alan Henrique Jun-25/2017 06:06:50

    Question:
    Eu comprando o Xiaomi Mi5 64gb 4g smartphone tem como vocês colocar na caixa o Oukitel U7 Plus 4G Phablet - GOLDEN pra eu nao ser taxado aqui no Brasil ?

    Reply::

    Hello, Alan

    Thank you for the inquiry.

    Sorry, we can not change the declare name for the product. We are sorry for this inconvenience.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.


  • By Jordi arcas Jun-24/2017 08:06:42

    Question:
    Hi, I bought the xiaomi mi5 but I have a problem. When the phone is charging the touch screen does not work well. Please get in touch. what I do?

    Reply::

    Hello Jordi
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • By mrcastiell Jun-23/2017 04:06:49

    Question:
    What Android it is on a phone ?

    Reply::

    Hello mrcastiell,
    The system of the phone is MIUI 8, Android 6.

  • By Patrick Jun-22/2017 08:06:37

    Question:
    Hello, I live in Brazil and would like to know if the product will work correctly in my country? For example the network of operators

    Reply::

    Hello Patrick,

    Please check with your local communication company if they suport this network frequency:

    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 1800/2100/2600MHz

  • By Jesús Guijarro Jun-22/2017 03:06:03

    Question:
    Good morning: My name is Jesús, and I'm writting to you from Spain. I'd like to know several things about the Smartphone Xiaomi Mi5 International versión: - I think it comes with global ROM and it supports spanish language, doesn't it?. - Does it work correctly with 4G with the Spanish networks of Movistar?. - Does the box include the european plug or maybe it includes an adapter to the power connection?. - Do I have to pay some additional money like customs costs or similar?. Thank you very much. Have a nice day. Jesús G. D.

    Reply::

    Hello Jesús,

    1. It comes with original and international ROM and supports Spainish language.

    2. It works correctly with 4G with Spanish networks of Movista.

    3. We will send an adapter with all our products according to the order's country of delivery.

    4. If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    Thank you for your inquiry.


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