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Customer Questions & Answers

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  • By gianluca Mar-22/2017 06:03:35

    Question:
    è supportata la lingua italiana?

    Reply::

    Hello gianluca,

    APP supporting language: Simple Chinese, Traditional Chinese, Czech, German, English, Spanish, French, Italian, Portuguese, Russian, Farsi, Japanese

    It supports Italian.

  • By Algis Mar-21/2017 01:03:08

    Question:
    Hello, I would like to know have this wristband alarm function?

    Reply::

    Hello Algis,


    Bluetooth calling: Phone call reminder
    Messaging: Message reminder
    Health tracker: Heart rate monitor,Pedometer,Sedentary reminder,Sleep monitor
    Notification: Yes
    Notification type: Facebook,G-mail,Twitter,WhatsApp
    Alert type: Vibration
    Other Function: Alarm,Bluetooth

  • By Nikolaos Polyzos Mar-14/2017 12:03:06

    Question:
    hello, I would like to know if it is possible to change the chinese language for incomng notifications to english thank you

    Reply::

    Hello Nikolaos,
    You can switch the language in the “settings”, other language packs cannot be downloaded because it only supports the configured languages.

    Thanks for your inquiry.

  • By Jecon Mar-14/2017 08:03:15

    Question:
    Will this support Android 7.0? If not will there be an update so that it would?

    Reply::

    Hello Jecon,


    Thank you for your inquiry.

    I am sorry,it doesn't support Android 7.0.

  • By tony Mar-04/2017 09:03:07

    Question:
    How to change the time and date is it is not syncing properly after Bluetooth connection to my iPhone?

    Reply::

    Hello tony,


    Thanks for your inquiry.


    The time is automatically synchronized after the good connection.


    1. Please check if the phone and watch is paired well and make sure that the APP sync has been downloaded


    2. Change another phone. Some phone's compatibility is not good.


    3. If the problems still reamins, please submit YouTube videos to our support center here:

    https://support.gearbest.com/ticket/ticket/index.


    Have a nice day.

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