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Customer Questions & Answers

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  • By martha longas Mar-19/2017 08:03:00

    Question:
    Hello i want to know about capacity storage , is just 64 gb? I need more memory thanks

    Reply::

    Hello martha
    The item with 4GB RAM and 64G ROM.TF card is up to 128GB (not included).

  • By Sergey Mar-09/2017 03:03:42

    Question:
    Hi, i am from Ukraine. I want to know, which price you declare on the parcel before shipping? I want to know whic sum i will pay for customs, or i can avoid this confuse. Allowable sum for ukraine customs is 150 euro. Thanks

    Reply::

    Hi Sergey,

    Thank you for contacting Gearbest.com.

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html

    We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.


  • By José Pinto Mar-06/2017 04:03:42

    Question:
    The Keyboard is also in this package?

    Reply::

    Hello José,


    Yes, it is included.

    Thanks for your inquiry.

  • By yok Feb-28/2017 03:02:22

    Question:
    can i put an ssd in it ? can i upgrade the ram to 8 gb at 1600 ?

    Reply::

    Hello yok,


    Thank you for your inquiry.

    I am sorry it's not able to plug an SSD.

    It's not able to upgrade it.

  • By Jorge Feb-27/2017 07:02:25

    Question:
    Hello, will I have problems with customs? Shipping to Portugal? Thank you

    Reply::

    Hello Jorge,


    Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

    Thanks for your inquiry.

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