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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (98)
  • Product information (77)
  • Stock status (5)
  • Payment (1)
  • About shipping (12)
  • Others (3)
  • Q

    Hi--do both the global and global version support band 28(700)?

    By Petrea Aug-12/2017 10:08:52

    A

    Hello Petrea,


    Yes, it can support below Network type:

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA BC0 / B1 / B10 / B15
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30
    TDD/TD-LTE: TD-LTE B38/B39/B40/41


    Let me know if you need any further assistance.


  • Q

    Xiaomi Mi Note 2 4G Phablet - 6GB RAM 128GB ROM BLACK 197762305 Dpes it support low light enhancement, Panorama, HDR, Burst mode, Face recognition, Real-time filters.?

    By Apostolis Aug-12/2017 07:08:18

    A

    Hello Apostolis,


    Yes, it supports low light enhancement, Panorama, HDR, Burst mode, Face recognition, Real-time filters.

    Thank you for your inquiry.

  • Q

    Does it have FM

    By kerry lester Aug-11/2017 06:08:19

    A

    Hello kerry,


    No, it does not have FM.

    Thank you for your inquiry.

  • Q

    What is the difference between "GLOBAL 6GB RAM 128GB ROM" and "GLOBAL VERSION 6GB RAM 128GB ROM"?

    By Gunter Aug-08/2017 04:08:21

    A

    Hello Gunter,
    Thank you for your inquiry.

    The Xiaomi Mi Note 2 4G Phablet - GLOBAL VERSION 6GB RAM 128GB ROM BLACK 197762311 supports low light enhancement, Panorama, HDR, Burst mode, Face recognition, Real-time filters. While the GLOBAL 6GB RAM 128GB ROM does not support.

    Let me know if you need any help.

  • Q

    Does this phone cames with portuguese brasilian language?

    By Matheus Aug-02/2017 10:08:06

    A

    Hello Matheus,


    Yes, it can support Portuguese language.

    Let me know if you need any further assistance.


  • Q

    Does this phone support network service in India ?

    By Rupak Aug-02/2017 05:08:45

    A

    Hello Rupak,


    Yes, it supports network service in India.

    Thank you for your inquiry.

  • Q

    Is the xiaomi mi note 2 waterproof and what type of glass on the screen does it has?

    By Denis monroy Jul-24/2017 09:07:06

    A

    Hello Denis,
    This item is not waterproof .there is flexible OLED display .

  • Q

    Is it suport B20?

    By Carlos Garrone Jul-19/2017 09:07:20

    A

    Hello Carlos,


    No, it does not support B20.

    Thank you for your inquiry.

  • Q

    Can you ship with Italy priority Line ? Destination country is Italy. I think with Italy priority line I don't pay custom taxes ? Right ? Thanks

    By Fabio Ruggeri Jul-16/2017 04:07:37

    A

    Hello Fabio,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    gostaria de saber se a este produto em estoque e qual o valor que você pode declarar por conta de impostos

    By Ricardo Jul-12/2017 08:07:17

    A

    Hello Ricardo,


    This item in stock now.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


Prev 1 234 ... 10Go To: GO

  • Q

    Hi--do both the global and global version support band 28(700)?

    By Petrea Aug-12/2017 10:08:52

    A

    Hello Petrea,


    Yes, it can support below Network type:

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA BC0 / B1 / B10 / B15
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30
    TDD/TD-LTE: TD-LTE B38/B39/B40/41


    Let me know if you need any further assistance.


  • Q

    Xiaomi Mi Note 2 4G Phablet - 6GB RAM 128GB ROM BLACK 197762305 Dpes it support low light enhancement, Panorama, HDR, Burst mode, Face recognition, Real-time filters.?

    By Apostolis Aug-12/2017 07:08:18

    A

    Hello Apostolis,


    Yes, it supports low light enhancement, Panorama, HDR, Burst mode, Face recognition, Real-time filters.

    Thank you for your inquiry.

  • Q

    Does it have FM

    By kerry lester Aug-11/2017 06:08:19

    A

    Hello kerry,


    No, it does not have FM.

    Thank you for your inquiry.

  • Q

    What is the difference between "GLOBAL 6GB RAM 128GB ROM" and "GLOBAL VERSION 6GB RAM 128GB ROM"?

    By Gunter Aug-08/2017 04:08:21

    A

    Hello Gunter,
    Thank you for your inquiry.

    The Xiaomi Mi Note 2 4G Phablet - GLOBAL VERSION 6GB RAM 128GB ROM BLACK 197762311 supports low light enhancement, Panorama, HDR, Burst mode, Face recognition, Real-time filters. While the GLOBAL 6GB RAM 128GB ROM does not support.

    Let me know if you need any help.

  • Q

    Does this phone cames with portuguese brasilian language?

    By Matheus Aug-02/2017 10:08:06

    A

    Hello Matheus,


    Yes, it can support Portuguese language.

    Let me know if you need any further assistance.


  • Q

    Does this phone support network service in India ?

    By Rupak Aug-02/2017 05:08:45

    A

    Hello Rupak,


    Yes, it supports network service in India.

    Thank you for your inquiry.

  • Q

    Is the xiaomi mi note 2 waterproof and what type of glass on the screen does it has?

    By Denis monroy Jul-24/2017 09:07:06

    A

    Hello Denis,
    This item is not waterproof .there is flexible OLED display .

  • Q

    Is it suport B20?

    By Carlos Garrone Jul-19/2017 09:07:20

    A

    Hello Carlos,


    No, it does not support B20.

    Thank you for your inquiry.

  • Q

    Hi good morning Is the phone completely new or refurbished? This phone is compatible with the 4G LTE network in Mexico. Well even though it is a global version in theory it should be, but check this page http://willmyphonework.net/ and I'm not sure. You can help me. Thank you

    By Alan Jun-29/2017 11:06:53

    A

    Hello, Alan

    Thank you for the inquiry.

    1. It is the new phone.

    2. 4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30
      TDD/TD-LTE: TD-LTE B38/B39/B40/41

    3. LTE 1900 = B2, you may consider the service provider Pegaso in Mexico.

    Please feel free to contact us if you have additional questions.

  • Q

    Does this product come with the transparent case as in the last photograph?

    By SL Jun-28/2017 11:06:07

    A

    Hello, SL

    Thank you for the inquiry.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1


    The item won't come with transparent case.

    Please feel free to contact us if you have additional questions.

Prev 1 234 ... 8Go To: GO

  • Q

    gostaria de saber se a este produto em estoque e qual o valor que você pode declarar por conta de impostos

    By Ricardo Jul-12/2017 08:07:17

    A

    Hello Ricardo,


    This item in stock now.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    There is global version 6+128 in stock?

    By Michal Jul-06/2017 10:07:17

    A

    Hello Michal,
    We are sorry it not in stock now, it will in stock in Jul 13.

  • Q

    Bom Dia. Este produto tem em estoque para uma compra hoje?? Obrigado.

    By Joao Batista Jun-10/2017 05:06:32

    A

    Hello, Joao,

    Thank you for the inquiry.

    Sorry, the item is back-ordered, we expect to ship it at around June-21st if you order it at today.

    Please feel free to contact us if you have additional questions.


  • Q

    Hello, is this item in stock now? When can it ship? Thanks

    By Aref Jun-03/2017 10:06:29

    A

    Hello Aref,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Will you be getting new stock of the 4GB Xiaomi Mi Note 2 and when will that be?

    By KT Jan-11/2017 06:01:13

    A

    Hello KT,

    We have stock now, please feel free to order it.
    Best Regards

  • Q

    DEAR SIR,I ASK A QUESTION TO U,IF I PAID THE AMOUNT OF MI NOTE 2 IN PURCHASE INDIA 1. CAN IT WORK. 2. HOW MUCH AMT.-4GB AND64GB 3. CAN THE PAYMENT SAFE TO YOU.- SPECIAL NOTE. 4. HOW MUCH TIME TAKEN TO SUPLLY IN INDIA. 5. AND ALSO TELL ME CAN IT AUTOMATIC REACHED IN MY STATE- HARYANA. 6. CAN ITS GLOBAL VERSION.

    By VISHAL VERMA Dec-09/2016 12:12:16

    A

    Hello VISHAL,
    It can work.It is not international version.

    Our website accepts following safe and secure payment methods:
    1.PayPal
    2.Pay by credit card directly
    3.Pay by credit card via PayPal
    4.Wire Transfer
    5.Western Union
    6.Pay by Boleto Bancario via Ebanx
    Available payment methods depends on where are you from. Please add items to cart,

    It is about 39,857.31INDIA rupee.

    We will send the adaptor with free.You can use it in your country.

  • Q

    Can you ship with Italy priority Line ? Destination country is Italy. I think with Italy priority line I don't pay custom taxes ? Right ? Thanks

    By Fabio Ruggeri Jul-16/2017 04:07:37

    A

    Hello Fabio,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    ola esse celular esta aqui no brasil?

    By pablo ricardo Jun-21/2017 10:06:59

    A

    Hello pablo,
    This item can ship to Brazil.

  • Q

    Hola,hacen envios hacia Argentina?

    By Leandro May-29/2017 11:05:44

    A

    Hello Leandro,
    Thank you for your inquiry.

    We ship to all of the world and offer the door-to-door delivery.

    Let me know if you need any help.

  • Q

    I'm liable to pay taxes in Portugal ? If you buy HK WAREHOUSE what option should I choose when shipping?

    By Eduardo May-21/2017 05:05:57

    A

    Hello Eduardo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hey how many days gonna takes shipping to Seattle thanks

    By Yordan Ivanov May-07/2017 03:05:39

    A

    Hello Yordan,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    O produto é entregue na Residência, ou preciso ir retira lo nos correios?

    By Reginaldo da Silva Mendes Apr-26/2017 11:04:53

    A

    Hello Reginaldo,

    The post office will give you the delivery.

  • Q

    Hi, you can to send how a gift for the Brazil? Tank you.

    By Luis Ricardo Camacho Apr-25/2017 10:04:16

    A

    Hello Luis,

    In accordance with customs regulations we cannot declare the item as gift.


    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    The Flat Rate Shipping have Registered Mail to Brazil??

    By Luana Sousa Apr-23/2017 03:04:36

    A

    Hello Luana,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I have customs duties above AU$1000. Can you change shipping details to show AU$600? Thanks

    By Glen Jan-22/2017 04:01:57

    A

    Hello Glen,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Can this global version be shipping out via DHL for Brazil?

    By Alysson Correia Jan-12/2017 06:01:35

    A

    Hi Alysson ,


    Thank you for your inquiry.

    Yes, we can shipt to Brazil with DHL.

    Have a nice day!

Prev 1 2Go To: GO

  • Q

    Hello .. What is the difference between HK WAREHOUSE 6GB RAM + 128GB ROM and GLOBAL VERSION 6GB RAM 128GB ?ROM

    By Filipe Silva Jun-23/2017 03:06:46

    A

    Hello, Filipe

    Thank you for the inquiry.

    The global version product support OTA function.

    The HK WAREHOUSE version does not support OTA.

    Please feel free to contact us if you have additional questions.

  • Q

    what is OS?

    By Vitalis Apr-15/2017 05:04:01

    A

    Hello Vitalis,
    It is Operating System.

  • Q

    Hi. I've asked if you can declare lower value, but I've received an answer that it's not possible to declare on the invoice. But can you declare a lower value on the box and put the invoice inside of it?

    By Francisco Cavalcante Jan-24/2017 08:01:34

    A

    Hello Francisco,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. Sorry we can't do that too.