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Home > > Cell phones

Customer Questions & Answers

Ask a question about this product
  • By Carlos Garrone Jul-19/2017 09:07:20

    Question:
    Is it suport B20?

    Reply::

    Hello Carlos,


    No, it does not support B20.

    Thank you for your inquiry.

  • By Fabio Ruggeri Jul-16/2017 04:07:37

    Question:
    Can you ship with Italy priority Line ? Destination country is Italy. I think with Italy priority line I don't pay custom taxes ? Right ? Thanks

    Reply::

    Hello Fabio,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • By Ricardo Jul-12/2017 08:07:17

    Question:
    gostaria de saber se a este produto em estoque e qual o valor que você pode declarar por conta de impostos

    Reply::

    Hello Ricardo,


    This item in stock now.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • By Michal Jul-06/2017 10:07:17

    Question:
    There is global version 6+128 in stock?

    Reply::

    Hello Michal,
    We are sorry it not in stock now, it will in stock in Jul 13.

  • By Alan Jun-29/2017 11:06:53

    Question:
    Hi good morning Is the phone completely new or refurbished? This phone is compatible with the 4G LTE network in Mexico. Well even though it is a global version in theory it should be, but check this page http://willmyphonework.net/ and I'm not sure. You can help me. Thank you

    Reply::

    Hello, Alan

    Thank you for the inquiry.

    1. It is the new phone.

    2. 4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30
      TDD/TD-LTE: TD-LTE B38/B39/B40/41

    3. LTE 1900 = B2, you may consider the service provider Pegaso in Mexico.

    Please feel free to contact us if you have additional questions.

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