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Home > > Cell phones

Customer Questions & Answers

Ask a question about this product
  • By Matheus Salvioni Jun-21/2017 12:06:50

    Question:
    Hi, I made the purchase of the product but I have not made the payment yet and I would like to know if I can put a lower price at the moment of the shipment so that I pay less tax, since the tax here in Brazil is very high, thanks for the attention.

    Reply::

    Hello, Matheus

    Thank you for the inquiry.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.


  • By Sandra Jun-20/2017 02:06:02

    Question:
    Hi, I would like to ask some details about shipping. Are there any extra custom charges when shipping from China to Lithuania?

    Reply::

    Hello Sandra,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • By Darius Jun-20/2017 04:06:51

    Question:
    Hi, i have chosen EU warehouse for this product. In which country is your EU warehouse? I also have tracking number, but after 3 working days it does not show anything, even if there is 3-5 days shipping. Thanks

    Reply::

    Hello Darius
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • By Daniel Jun-17/2017 12:06:30

    Question:
    What is the SKU number of this product? I would like to submit a ticket and I need that data please

    Reply::

    Hello Daniel,
    Thanks for your inquiry.


    Please note that it is 203556101

  • By Ola Jun-10/2017 02:06:42

    Question:
    Does this phone work with networks in Ireland

    Reply::

    Hello Ola,
    Thanks for your inquiry.

    4G: FDD-LTE 800/1800/2100/2600MHz

    Please note that it can work with networks in Ireland

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