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Customer Questions & Answers

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  • By diego Mar-23/2017 02:03:32

    What type of shipment? And where do you send them? In my country the tribute is high, can you declare 75usd?


    Hello diego,
    The shipping method depends on the item and destination country, when you check out, you will see the options for shipping methods.

    We ship it out from China.

    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
    Please see our FAQ's about tax here:
    Kindly also see our terms and conditions here:

  • By Jeann Mar-20/2017 01:03:38

    Funciona no Brasil? Quanto as faixas de frequência? 4g e 3g?


    Hello Jeann
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA Bands 1/2/5/8
    TD-SCDMA : Bands 34/39
    4G: FDD-LTE Bands 1/3/5/7/8
    TDD-LTE Bands 38/39/40/41

  • By Guarentee Mar-19/2017 01:03:55

    How long is the guarantee ?


    Hello Guarentee

    It is one year.
    Please read our full warranty terms here:

  • By jmtorun Mar-16/2017 09:03:24

    how much 128 version of one plus3t


    Hello jmtorun,

    Thank you for your inquiry.

    It's 539.99 USD now.

  • By Cristhian Escobar Mar-16/2017 03:03:41

    very good day I would like to know the exact reference of this phone one plus 3t This is the reference: A3000 or A3010 or A3003 This information is very important to make the purchase, because in my country is only homologated version A3000, and is the one that is allowed for importation


    Hello Cristhian,


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