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Home > > > > Robot Vacuum

Customer Questions & Answers

Ask a question about this product
  • By Daniela Jul-13/2017 12:07:15

    Question:
    Buongiorno. Io mi trovo in Italia, precisamente a Genova. Quanto mi costano le spese doganali? Ho guardato sul link che avete messo in un altro post ma non riesco ad usarlo! A parte le spese doganali e quelle del prodotto, ce ne sono altre da sostenere? Grazie!

    Reply::

    Hello Daniela,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • By Agata Jul-03/2017 03:07:24

    Question:
    When will it be available and is there a chance for shipping from the EU? All the best

    Reply::

    Hello Agata,

    Unfortunately, we are very sorry to inform you that the item cannot be sold anymore on our website due to supplier's issues.

    You can choose V7S PRO.

  • By Tom Jun-16/2017 05:06:03

    Question:
    Hi, I do not see all answers in one page and also I do not have time to search all pages. Do you send an invoice after purchasing a vacuum? Tom from Poland

    Reply::

    Hello Tom,

    I will send the invoice to you after delivery.


  • By Peter Jun-14/2017 09:06:57

    Question:
    Does priority line shipping to Bulgaria help to avoid additional custom taxes and charges?

    Reply::

    Hello Peter,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • By Kacperski Jun-12/2017 05:06:22

    Question:
    Hi, Is it possible to ship this item from within EU in order to avoid import tax?

    Reply::

    Hello Kacperski,


    This product will be shipped from China.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


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