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Customer Questions & Answers

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  • By Faye Yeung Mar-23/2017 04:03:42

    Is instruction manual included in the package box? If not, where can I download the user guide?


    Hello Faye,
    Package Contents: 1 x Vacuum Cleaner, 1 x Charging Base, 1 x Remote Controller, 1 x Adapter, 2 x Side Brush, 1 x Mop, 2 x AAA Battery, 1 x Cleaning Brush, 1 x Dust Box, 1 x Water Tank Box

    We are sorry that there is no instruction manual in this package.

    If you need the manual, once you have made the order, you can contact us and then we can provide the manual for you.

  • By Valeria Mar-15/2017 01:03:40

    Hi! If I want buy the item, when pay the shipping price? because I click on buy and Paypal only showing the item price. Thanks! Regards


    Hello Valeria You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • By Dani Mar-12/2017 02:03:40

    Hi. I would like to know if the product will be in stock in the warehouse of Spain or the UK for shipping from the EU and not China. Thank you.


    Hello Dani,
    There is no spain warehouse for this item.

  • By Sandra Mar-12/2017 09:03:11

    Hi, how many days to ship to Barcelona? Thank you


    Hello Sandra,
    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from

  • By dr. Hegedűs András Mar-07/2017 05:03:36

    I would like purchase this , but I see that in the option is present only the " chinese PLUG" . How have I to do for choose " Hungary (EU) PLUG " ? Is it possible ? Thanks for your help! Best regards Andras


    Hello dr.,

    We will send an adaptor according to the order's country of delivery.

    Thanks for your inquiry

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