We can deliver orders to most countries. For a detailed explanation about each shipping method, destination and approximate delivery time, please check our website: http://www.gearbest.com/about/shipping-methods.html
Why is the screen blurry on start up?
Change to a new HDMI cable.
Why does the box stay on the splash screen and cannot get into the system?
This is mainly caused by incorrect power cut when the box is still operating, try to reset your box.
What should i do if the box cannot boot up properly or crashes many times?
You need to upgrade the firmware (which is provided by the manufacturer).
Why can’t i download some Apps?
Ensure the system supports the Apps you download, upgrade the firmware if necessary.
What are the functions of USB ports? Can i connect a USB network card?
USB ports are standard cable connection interfaces designed to connect external storage devices to your computer, you can use the USB port to upgrade the system firmware. Before connecting the USB network card please ensure the box supports your USB network card drive.
I want to know if the box supports Airplay, DLNA or Miracast?
The product details page will show you if it supports Airplay, DLNA or Miracast. If you can not find the details please contact our customer service.
Customer Questions & Answers
By Jerilyn Bridges Sep-06/2016 01:09:37
Does this device work with External Hard Drives?
Thanks for your inquiry.
It supports external HDD or U disk.
Have a nice day.
By Geil Aug-31/2016 01:08:21
Does this device display korean subtitle?
Thanks for your inquiry.
It displays korean subtitle is your video has korean subtitle.
By Adam Jun-09/2016 11:06:00
Will I be able to loop a video that will play over and over for a TV that's in a lobby waiting room? Thank you.
Thanks for your inquiry. Yes, it can loop a video.
By Alex May-27/2016 07:05:16
Does the device read NTFS or FAT32 format usb?
USB Host: Supports external HDD or U disk.
HDD Formats: FAT32, NTFS.
By Mike May-26/2016 01:05:43
Can I use a USB hub to link multiple 32gb thumbdrives up to extend my storage?
Hello， You can use a USB hub to link multiple 32gb thumbdrives up to extend storage.
Compact Light weight Remote control Easy to use buttons on top (in case you lose control) Easy to understand Accepts SD cards and USB (supports my 2tb hard-drive) Comes with composite connections Supports just about every video format you in throw at it.
Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.
72 Hour Price Protection Program
At Gearbest we work hard to ensure we can offer our customers high quality products at the lowest possible price. If you purchase a Gearbest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our Support Center with the details. Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.
Prices may fluctuate due to page caches, updates or sales ending; the most up-to-date price takes priority.