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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (10)
  • Product information (6)
  • Stock status (2)
  • Payment (1)
  • About shipping (0)
  • Others (1)
  • Q

    Hello JGAURORA, My 3D printer was broken for plugged in other voltage. My son want to fix it and then I'd like to buy two condensers as below. Size as below Diameter 16mm Length about 45mm Voltage 200V Capacity 560uf Let me know how can i buy the condenser. Pls. Return your reply ASAP I live in Korea. Have a nice day.

    By Robbin Feb-08/2018 10:02:01

    A

    Hello Robbin
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Is this the latest revision with the metal rather than plastic parts? Do you send to UK?

    By Jim Porter Feb-06/2018 10:02:09

    A

    Hello Jim,
    Type: CNC,Complete Machine,Metal

    We can ship it to UK.

    Let me know if you need any help.

  • Q

    If I purchase The Jgaurora A5 printer from you would I have other fees other the 477$ CAD + Shipping around 20$. Do I have to pay taxes on top of it.

    By DAn Feb-05/2018 11:02:53

    A

    Hello DAn,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    You only name three supported filament types. Will it also print PVA, HIPS, WAX, or better still do you also have a comprehensive list of filaments that it can use. Thanks Nick W.

    By Nick W. Jan-28/2018 06:01:30

    A

    Hello Nick,

    It may print PVA, HIPS, WAX,but you need learn the their print temperature.


  • Q

    Is this printer in stock? I want to buy one today but only if it is ready for shipping. Thanks.

    By Miro Jan-26/2018 01:01:39

    A

    Hello Miro,

    The item is in stock now,please feel free to order it.

    Best Regards



  • Q

    Is it possible to install an automatic Z-level sensor? If so, please show me the electrical connections

    By Gennaro Dec-10/2017 05:12:15

    A

    Hello Gennaro,
    Thanks for your inquiry.

    Sorry, you cannot install an automatic Z-level sensor.

  • Q

    Is the printer in stock. If no please let me know the estimate delivery time.

    By Gennaro Dec-09/2017 10:12:41

    A

    Hello Gennaro,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    I use Mac only, does it work?

    By James Dec-01/2017 11:12:29

    A

    Hello James,
    Thanks for your inquiry.

    Yes, it supports Mac.

  • Q

    this imprimante is compatible mac os X

    By kuypers Nov-23/2017 03:11:18

    A

    Hello kuypers,

    System support: Windows7/Windows10/XP .

    Let me know if you need any further assistance.


  • Q

    There is included a printing filament for testi it?

    By Simone Nov-16/2017 10:11:32

    A

    Hello Simone,


    It just including below items:

    1 x Fully-assembled A5 Printer, 1 x Spool, 1 x USB 2.0 Cable, 1 x Power Cable, 1 x USB 3.0 Stick, 2 x Allen Wrench.

    Let me know if you need any further assistance.


  • Q

    Is this the latest revision with the metal rather than plastic parts? Do you send to UK?

    By Jim Porter Feb-06/2018 10:02:09

    A

    Hello Jim,
    Type: CNC,Complete Machine,Metal

    We can ship it to UK.

    Let me know if you need any help.

  • Q

    You only name three supported filament types. Will it also print PVA, HIPS, WAX, or better still do you also have a comprehensive list of filaments that it can use. Thanks Nick W.

    By Nick W. Jan-28/2018 06:01:30

    A

    Hello Nick,

    It may print PVA, HIPS, WAX,but you need learn the their print temperature.


  • Q

    Is it possible to install an automatic Z-level sensor? If so, please show me the electrical connections

    By Gennaro Dec-10/2017 05:12:15

    A

    Hello Gennaro,
    Thanks for your inquiry.

    Sorry, you cannot install an automatic Z-level sensor.

  • Q

    I use Mac only, does it work?

    By James Dec-01/2017 11:12:29

    A

    Hello James,
    Thanks for your inquiry.

    Yes, it supports Mac.

  • Q

    this imprimante is compatible mac os X

    By kuypers Nov-23/2017 03:11:18

    A

    Hello kuypers,

    System support: Windows7/Windows10/XP .

    Let me know if you need any further assistance.


  • Q

    There is included a printing filament for testi it?

    By Simone Nov-16/2017 10:11:32

    A

    Hello Simone,


    It just including below items:

    1 x Fully-assembled A5 Printer, 1 x Spool, 1 x USB 2.0 Cable, 1 x Power Cable, 1 x USB 3.0 Stick, 2 x Allen Wrench.

    Let me know if you need any further assistance.


  • Q

    Is this printer in stock? I want to buy one today but only if it is ready for shipping. Thanks.

    By Miro Jan-26/2018 01:01:39

    A

    Hello Miro,

    The item is in stock now,please feel free to order it.

    Best Regards



  • Q

    Is the printer in stock. If no please let me know the estimate delivery time.

    By Gennaro Dec-09/2017 10:12:41

    A

    Hello Gennaro,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    If I purchase The Jgaurora A5 printer from you would I have other fees other the 477$ CAD + Shipping around 20$. Do I have to pay taxes on top of it.

    By DAn Feb-05/2018 11:02:53

    A

    Hello DAn,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hello JGAURORA, My 3D printer was broken for plugged in other voltage. My son want to fix it and then I'd like to buy two condensers as below. Size as below Diameter 16mm Length about 45mm Voltage 200V Capacity 560uf Let me know how can i buy the condenser. Pls. Return your reply ASAP I live in Korea. Have a nice day.

    By Robbin Feb-08/2018 10:02:01

    A

    Hello Robbin
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.