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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (86)
  • Product information (43)
  • Stock status (9)
  • Payment (3)
  • About shipping (27)
  • Others (4)
  • Q

    Are you planning to have stock in the UK warehouse?

    By George Oct-17/2017 05:10:51

    A

    Hello George,
    We are sorry we don't have this plan yet.

  • Q

    hello, is this avaiable on UK warehouse? thanks

    By Lucas Oct-15/2017 05:10:14

    A

    Hello Lucas,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in China warehouse.

    Please feel free to order it.


  • Q

    Hi, are you sending by DHL or FEDEX to Argentina? regards

    By Matias Oct-09/2017 11:10:54

    A

    Hello Matias,
    We can ship via DHL to your country.

  • Q

    When will the UK 2 be in stock.if not how long does it take to ship from China to Uk

    By Sam Oct-07/2017 12:10:46

    A

    Hello Sam,


    We are sorry we don't have this plan yet.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do You have this printer in any of EU warehouses?

    By Wojtek Oct-07/2017 09:10:31

    A

    Hello Wojtek,
    We are sorry this item in stock in CN warehouse only.

  • Q

    What will be the value of the item on the customs declaration when the item is shipped? And could you provide it on the website so people could calculate the customs/import charges for the country in which they live. Many Thanks

    By Tom Oct-07/2017 07:10:40

    A

    Hello Tom,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Which version of motherboard does the product Anet A8 you ship, have ? V.1 or V.2 ? Thanks in advance .

    By Costas Oct-01/2017 01:10:08

    A

    Hello Costas,
    Thank you for your inquiry.

    It is V.1.

    Let me know if you need any help.

  • Q

    Is this item out of stock? I've waited almost 2 weeks and it has still not been shipped.

    By Aaron Sep-25/2017 09:09:27

    A

    Hello Aaron,
    This item in stock now, please contact our support center for your order issue.

  • Q

    Can you please mark the document as personal belongings as import charges will be too expensive

    By Tigstar Sep-25/2017 06:09:19

    A

    Hello Tigstar,
    We are sorry we can't do it by law.

  • Q

    Does the shipping cost of this item consider the import tax and duty? I'm asking as I know my country (Egypt) to have a high import tax and I want to know if there is any way to find out the total cost of having it imported here.

    By Aiden Sep-24/2017 06:09:52

    A

    Hello Aiden,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 234 ... 9Go To: GO

  • Q

    Which version of motherboard does the product Anet A8 you ship, have ? V.1 or V.2 ? Thanks in advance .

    By Costas Oct-01/2017 01:10:08

    A

    Hello Costas,
    Thank you for your inquiry.

    It is V.1.

    Let me know if you need any help.

  • Q

    Hello! Can I use different nozzles with this printer? For example 0.1 mm?

    By Pawel Sep-22/2017 06:09:30

    A

    Hello Pawel,


    Nozzle quantity: single
    - Nozzle diameter: 0.4mm

  • Q

    what are the specifications of the source, such as consumption in watt and if it accepts nobreak.

    By antonielsom Sep-17/2017 06:09:01

    A

    Dear antonielsom,


    Thank you for your inquiry.

    It is 250W.

  • Q

    Does the printer software work with Mac? and when is it stock in the EU warehouse?

    By julian Sep-09/2017 11:09:23

    A

    Hello julian,
    Thank you for your inquiry.

    It works with Mac.

    Please wait 5-7 business days for the item being restocked.

    Let me know if you need any help.

  • Q

    Does it come with a filament holder

    By Emre Sep-09/2017 10:09:57

    A

    Hello Emre,


    Sorry it just included 1 x A8 3D Desktop Acrylic LCD Screen Printer Prusa i3 DIY High Accuracy Self Assembly, 1 x Pack of Accessories.


    Let me know if you need any further assistance.


  • Q

    Does it work with IOS! Thanks Jcbarber

    By Barber John Sep-01/2017 12:09:28

    A

    Hello Barber,

    Sorry it just cn work with Windows XP / 7 / 8 / 10, Mac, Linux.


    Let me know if you need any further assistance.


  • Q

    On description: ● Operating system: Windows XP / 7 / 8 / ->10<-, Mac, Linux realy works on windows 10?

    By Vinicius Aug-24/2017 10:08:51

    A

    Hello Vinicius,


    Yes, it does work on Windows 10.

    Thank you for your inquiry.

  • Q

    Hello, I bought a printer a few months ago and was wondering if the version of 6 months ago also allows more than just PLA and ABS for printing material? Or can I only use those 2?

    By Solis Aug-23/2017 11:08:15

    A

    Hello Solis


    Supporting material: ABS, luminescent, nylon PVA, PLA, PP, wood

  • Q

    Hello again, I understand the environment working temp is 15-30 C but what is the temperature that the extruder is at? Is this rated to work in the UK if I change over the EU plug to a UK one? Can the extruder assembly be upgraded to a dual extruder?

    By Carl hughes Aug-11/2017 04:08:45

    A

    Hello Carl,


    The temperature of the extruder is about 260℃.

    We will send an adapter with all our products according to the order's country of delivery.

    It is unable to be upgraded to a dual extruder.

    Thank you for your inquiry.

  • Q

    Does the pack include the borosilicate glass for the heatbed?

    By Over Aug-07/2017 09:08:30

    A

    Hello Over,


    No, the pack does not include the borosilicate glass for the heatbed.

    Thank you for your inquiry.

Prev 1 2345Go To: GO

  • Q

    Are you planning to have stock in the UK warehouse?

    By George Oct-17/2017 05:10:51

    A

    Hello George,
    We are sorry we don't have this plan yet.

  • Q

    hello, is this avaiable on UK warehouse? thanks

    By Lucas Oct-15/2017 05:10:14

    A

    Hello Lucas,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in China warehouse.

    Please feel free to order it.


  • Q

    When will the UK 2 be in stock.if not how long does it take to ship from China to Uk

    By Sam Oct-07/2017 12:10:46

    A

    Hello Sam,


    We are sorry we don't have this plan yet.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do You have this printer in any of EU warehouses?

    By Wojtek Oct-07/2017 09:10:31

    A

    Hello Wojtek,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Is this item out of stock? I've waited almost 2 weeks and it has still not been shipped.

    By Aaron Sep-25/2017 09:09:27

    A

    Hello Aaron,
    This item in stock now, please contact our support center for your order issue.

  • Q

    hello there, is there Anet A8 Desktop 3D Printer Prusa i3 DIY Kit in US stock?

    By rob Sep-24/2017 11:09:20

    A

    Hello rob,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Will it be soon in stock from EU warehouse?

    By ivo m Sep-07/2017 02:09:50

    A

    Hello ivo,
    We are sorry this item not in stock in EU warehouse.

  • Q

    Will it be offered again from the EU?"   

    By Tobias Claren Jun-09/2017 07:06:43

    A

    Hello Tobias,

    It will be shipped from the China warehouse.

  • Q

    Is this product no longer available from your UK warehouse?

    By Alan Lake Jun-06/2017 05:06:03

    A

    Hello, Alan

    Thank you for the inquiry.

    Sorry, it is not available in the UK warehouse anymore.

    Please feel free to contact us if you have additional questions.

  • Q

    I can pay ramburs ?

    By Teofil Musteata Aug-04/2017 06:08:01

    A

    Hello Teofil,

    You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


    Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


  • Q

    Hola, estoy interesado en comprar una impresora anet a8, pero no tengo tarjeta de credito, preferiria pagar via western union, me pueden pasar los datos lo antes posible?

    By Julian Callieri Jul-06/2017 12:07:17

    A

    Hello Julian,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I can't add the item to my cart. It says that I need to select size and color...? I don't understand how to add the item to my cart. Please help. Thanks.

    By Vincent Borg May-24/2017 04:05:48

    A

    Hello Vincent,


    To place an order with Gearbest is easy, simply follow the steps below:

    1. Sign in to your GB account through your registered email address.

    2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown.

    3. Click "Proceed to check out". You will find different payment options for you to select from.

    4. Fill in your account details and address . Then click “Place your order ”.

    You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


  • Q

    Hi, are you sending by DHL or FEDEX to Argentina? regards

    By Matias Oct-09/2017 11:10:54

    A

    Hello Matias,
    We can ship via DHL to your country.

  • Q

    What will be the value of the item on the customs declaration when the item is shipped? And could you provide it on the website so people could calculate the customs/import charges for the country in which they live. Many Thanks

    By Tom Oct-07/2017 07:10:40

    A

    Hello Tom,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can you please mark the document as personal belongings as import charges will be too expensive

    By Tigstar Sep-25/2017 06:09:19

    A

    Hello Tigstar,
    We are sorry we can't do it by law.

  • Q

    Does the shipping cost of this item consider the import tax and duty? I'm asking as I know my country (Egypt) to have a high import tax and I want to know if there is any way to find out the total cost of having it imported here.

    By Aiden Sep-24/2017 06:09:52

    A

    Hello Aiden,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello On this item Shipping Cost:FREE SHIPPING toUkraine Via Priority Line Is this type of shipping include registered shipping with track number? Thank you

    By Andrey Sep-16/2017 03:09:04

    A

    Hello Andrey,
    Yes, the express line has tracking number.

  • Q

    Hi there! At the moment of ship the printer, could you declare as if the purchase was in a total of U$40? Here in Brazil we have several taxes for products above U$50. Paying all those taxes doubles the real price.

    By John Sep-02/2017 08:09:02

    A

    Hello John,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi, How long would the package arrive in France? Thank you :)

    By OxidyzzFr Aug-29/2017 02:08:22

    A

    Hello OxidyzzFr,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I wanted ask about shipping. How will shipping company to Poland? Could you write gift and disassembled for transport ? Regards

    By Tom Aug-27/2017 10:08:07

    A

    Hello Tom,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello friend, what is the smallest amount you can declare in the item sent to Brazil?

    By Felipe Jul-31/2017 09:07:38

    A

    Hello Felipe,
    We are sorry we can't declare lower value.

  • Q

    Hi, I'm wondering to know if there will be a payment for taxes if I buy this 3d printer and selecting expedited shipment to Mexico? I mean, there's a fee around 22 dollars for this shipment when I want to buy it and selecting the method where it will be shipped, will I pay more due to customs or this fee include those costs?

    By Fernando Morales Jul-08/2017 08:07:18

    A

    Hello Fernando,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 23Go To: GO

  • Q

    is it possible to have an invoice if I buy it?how can I receive it? thank you

    By simone Sep-02/2017 08:09:09

    A

    Hello simone,
    Yes, we will offer you invoice after we ship your package by mail.

  • Q

    I don't require an eu or us plug, I need an au plug. Is it possible to supply one? If so, how much will it cost?

    By Jack Aug-12/2017 02:08:34

    A

    Hello Jack,
    Thanks for your inquiry.

    Sorry, we do not have the item with AU PLUG for sale yet.

  • Q

    So i have got the wrong peace what can i do now?

    By wrong parts Jun-23/2017 10:06:56

    A

    Hello wrong
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello, Do you sell only the mainboard?

    By André Domingues May-14/2017 04:05:56

    A

    Hello André,

    For the mainboard, you can find in this link http://www.gearbest.com/3d-printer-parts/pp_540286.html