Save big on our app!
Ship to / USD
Country Website
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
Online Shopping: Haier Apple Huawei Lenovo Mi Oneplus more
  • All Categories
  • LED Lights & Flashlights
  • Apparel
  • Watches & Jewelry
  • Home & Garden
  • Outdoors & Sports
  • Electrical & Tools
  • Health & Beauty
  • Automobiles & Motorcycle
  • Consumer Electronics
  • Toys & Hobbies
  • Mobile Phones
  • Computers & Networking
  • Baby & Kids
  • Tablet PC & Accessories
  • MARKETPLACE
  • Gaming
  • Fashion
  • Appliances
  • Bags & Shoes
  • Surprise Bag

Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (86)
  • Product information (48)
  • Stock status (9)
  • Payment (2)
  • About shipping (22)
  • Others (5)
  • Q

    Hello, do you know the printhead settings? (eg. x min, y min, x max, y max)

    By Noah Apr-15/2018 04:04:35

    A

    Hello Noah,
    Thanks for your inquiry.

    Engraving area: 220 x 220 x 240mm

  • Q

    Hello! Can I use ABS+ filament type (Extruder temp: 230-140C / heat bed temp: 90-100C) with anet A8 without having any problem to my 3D printer and printing?? Thanks in advance

    By Vasilis Apr-11/2018 10:04:03

    A

    Hello Vasilis,

    Yes,you may use ABS+ filament type (Extruder temp: 230-140C / heat bed temp: 90-100C) with anet A8 without having any problem to my 3D printer and printing.Hope you may understand us.


  • Q

    I am interested in this printer is it in stock in the US warehouse and how long will it take to ship to Connecticut

    By Gary Apr-09/2018 09:04:09

    A

    Hello Gary,

    The item is in stock in US warehouse.

    Because the limit shipping method,this item can't be shipped to your country now. We will improve it as soon as possible.

    Please kindly choose other available items.

    Please let me know if you need further assistance for your order.


  • Q

    Realy 55 days to delivery in Spain, when could I buy from the spain wharehouse? They don't have stock right now.

    By JOAO ANTONIO Mar-01/2018 06:03:20

    A

    Hello JOAO,


    You could choose warehouse when you make orders.

    If there is no warehouse option, it means that we will ship it from China warehouse.


    This item is not in stock in spain warehouse temporarily.
    Once it is back to our spain warehouse,we will update it on the website.
    Please keep an eye on our website.Thank you for your attention.

  • Q

    why is shipping to Russia so expensive? shipping for the rest of the printers, even if they are larger by weight, $ 22, and this has $ 76

    By Andrew Mar-01/2018 08:03:41

    A

    Hello Andrew,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, Can you ship the product to Peru through Unregistered Air Mail or Registered Air Mail?

    By Jonathan Castillo Mar-01/2018 12:03:22

    A

    Hello Jonathan,
    Thanks for your inquiry.

    Sorry, we cannot ship the product to Peru through Unregistered Air Mail or Registered Air Mail.

  • Q

    Hi. Can I install a laser on the ipressor? How do I have to do it if possible? For example, this laser https://es.aliexpress.com/item/2w-high-power-450NM-focusing-blue-laser-module-laser-engraving-and-cutting-TTL-module-2000mw-laser/32816459812.html?isOrigTitle=true Thanks

    By GUILLERMO Feb-22/2018 03:02:45

    A

    Hello GUILLERMO,

    No,you are unable to install a laser on the ipressor.

    It is not the laser machine.Hope you may understand us.


  • Q

    What is the smallest diameter of nozzle it supports? 0.2, 0.3 or 0.4mm?

    By Júlio Feb-15/2018 06:02:09

    A

    Hello Júlio,
    - Nozzle quantity: single
    - Nozzle diameter: 0.4mm
    - Layer thickness: 0.1 - 0.3mm

  • Q

    hi is the ems express shipping tracked thanks

    By Jess Feb-12/2018 02:02:20

    A

    Hello Jess,

    Yes, EMS express is trackable.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What is the dimension of printing area?

    By Manuel Gil Feb-03/2018 12:02:15

    A

    Hello Manuel,


    - Engraving area: 220 x 220 x 240mm

Prev 1 234 ... 9Go To: GO

  • Q

    Hello, do you know the printhead settings? (eg. x min, y min, x max, y max)

    By Noah Apr-15/2018 04:04:35

    A

    Hello Noah,
    Thanks for your inquiry.

    Engraving area: 220 x 220 x 240mm

  • Q

    Hello! Can I use ABS+ filament type (Extruder temp: 230-140C / heat bed temp: 90-100C) with anet A8 without having any problem to my 3D printer and printing?? Thanks in advance

    By Vasilis Apr-11/2018 10:04:03

    A

    Hello Vasilis,

    Yes,you may use ABS+ filament type (Extruder temp: 230-140C / heat bed temp: 90-100C) with anet A8 without having any problem to my 3D printer and printing.Hope you may understand us.


  • Q

    What is the smallest diameter of nozzle it supports? 0.2, 0.3 or 0.4mm?

    By Júlio Feb-15/2018 06:02:09

    A

    Hello Júlio,
    - Nozzle quantity: single
    - Nozzle diameter: 0.4mm
    - Layer thickness: 0.1 - 0.3mm

  • Q

    What is the dimension of printing area?

    By Manuel Gil Feb-03/2018 12:02:15

    A

    Hello Manuel,


    - Engraving area: 220 x 220 x 240mm

  • Q

    How big is the printer ? Will it fit in a cabinet that is 40cm wide 35 cm deep and 35 cm high ?

    By Daniel Jan-29/2018 03:01:04

    A

    Hello Daniel,

    The size of Anet A8 Desktop 3D Printer is 220*220*240MM,the size of the printed item 500*400*450mm.

    It should fit a cabinet that is 40cm wide 35 cm deep and 35 cm high.

  • Q

    Wat size filiment do i need to buy?

    By James Jan-19/2018 10:01:38

    A

    Hello James,


    You need to purchase 1.75mm PLA

  • Q

    what type of filament does the printer work with? Thanks in advance

    By Luis Rodriguez Jan-18/2018 01:01:12

    A

    Hello Luis,
    Please note that the item can support ABS/PLA/wood/PVA/PP/luminescent .

    Hope you can understand that.

  • Q

    It suports cura software?

    By André Nunes Jan-14/2018 10:01:02

    A

    Hello André,
    Thanks for your inquiry.

    Yes, it supports cura software.

  • Q

    can you use PETG filament on Anet A8 Desktop 3D Printer

    By charles beran Jan-05/2018 11:01:42

    A

    Hello charles,


    You can't use PETG filament on Anet A8 Desktop 3D Printer



    It only support stl format

  • Q

    What size of filament is needed for the stock Nozzle diameter: 0.4mm? I see 1.75mm and +/- 0.3 or 0.5. What does this mean?

    By Dawn Vargas Dec-07/2017 12:12:12

    A

    Hello Dawn,

    Nozzle diameter: 0.4mm .

    Let me know if you need any further assistance.


Prev 1 2345Go To: GO

  • Q

    I am interested in this printer is it in stock in the US warehouse and how long will it take to ship to Connecticut

    By Gary Apr-09/2018 09:04:09

    A

    Hello Gary,

    The item is in stock in US warehouse.

    Because the limit shipping method,this item can't be shipped to your country now. We will improve it as soon as possible.

    Please kindly choose other available items.

    Please let me know if you need further assistance for your order.


  • Q

    Are you planning to have stock in the UK warehouse?

    By George Oct-17/2017 05:10:51

    A

    Hello George,
    We are sorry we don't have this plan yet.

  • Q

    hello, is this avaiable on UK warehouse? thanks

    By Lucas Oct-15/2017 05:10:14

    A

    Hello Lucas,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in China warehouse.

    Please feel free to order it.


  • Q

    When will the UK 2 be in stock.if not how long does it take to ship from China to Uk

    By Sam Oct-07/2017 12:10:46

    A

    Hello Sam,


    We are sorry we don't have this plan yet.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do You have this printer in any of EU warehouses?

    By Wojtek Oct-07/2017 09:10:31

    A

    Hello Wojtek,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Is this item out of stock? I've waited almost 2 weeks and it has still not been shipped.

    By Aaron Sep-25/2017 09:09:27

    A

    Hello Aaron,
    This item in stock now, please contact our support center for your order issue.

  • Q

    hello there, is there Anet A8 Desktop 3D Printer Prusa i3 DIY Kit in US stock?

    By rob Sep-24/2017 11:09:20

    A

    Hello rob,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Will it be soon in stock from EU warehouse?

    By ivo m Sep-07/2017 02:09:50

    A

    Hello ivo,
    We are sorry this item not in stock in EU warehouse.

  • Q

    Will it be offered again from the EU?"   

    By Tobias Claren Jun-09/2017 07:06:43

    A

    Hello Tobias,

    It will be shipped from the China warehouse.

  • Q

    I can pay ramburs ?

    By Teofil Musteata Aug-04/2017 06:08:01

    A

    Hello Teofil,

    You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


    Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


  • Q

    Hola, estoy interesado en comprar una impresora anet a8, pero no tengo tarjeta de credito, preferiria pagar via western union, me pueden pasar los datos lo antes posible?

    By Julian Callieri Jul-06/2017 12:07:17

    A

    Hello Julian,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Realy 55 days to delivery in Spain, when could I buy from the spain wharehouse? They don't have stock right now.

    By JOAO ANTONIO Mar-01/2018 06:03:20

    A

    Hello JOAO,


    You could choose warehouse when you make orders.

    If there is no warehouse option, it means that we will ship it from China warehouse.


    This item is not in stock in spain warehouse temporarily.
    Once it is back to our spain warehouse,we will update it on the website.
    Please keep an eye on our website.Thank you for your attention.

  • Q

    why is shipping to Russia so expensive? shipping for the rest of the printers, even if they are larger by weight, $ 22, and this has $ 76

    By Andrew Mar-01/2018 08:03:41

    A

    Hello Andrew,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, Can you ship the product to Peru through Unregistered Air Mail or Registered Air Mail?

    By Jonathan Castillo Mar-01/2018 12:03:22

    A

    Hello Jonathan,
    Thanks for your inquiry.

    Sorry, we cannot ship the product to Peru through Unregistered Air Mail or Registered Air Mail.

  • Q

    hi is the ems express shipping tracked thanks

    By Jess Feb-12/2018 02:02:20

    A

    Hello Jess,

    Yes, EMS express is trackable.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello Can we negotiate shipping here to Brazil? For buy now. Very expensive! Thank you!

    By Soares Feb-02/2018 07:02:14

    A

    Hello Soares,

    We ship everywhere in the world from the CN warehouse.

    You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.

    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • Q

    Can you give me the size of the box that contains the product? Thanks

    By Santiago Jan-28/2018 05:01:32

    A

    Hello Santiago,
    Thanks for your inquiry.

    Package Size(L x W x H): 51.00 x 34.50 x 21.50 cm / 20.08 x 13.58 x 8.46 inches.

  • Q

    Hi, are you sending by DHL or FEDEX to Argentina? regards

    By Matias Oct-09/2017 11:10:54

    A

    Hello Matias,
    We can ship via DHL to your country.

  • Q

    What will be the value of the item on the customs declaration when the item is shipped? And could you provide it on the website so people could calculate the customs/import charges for the country in which they live. Many Thanks

    By Tom Oct-07/2017 07:10:40

    A

    Hello Tom,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can you please mark the document as personal belongings as import charges will be too expensive

    By Tigstar Sep-25/2017 06:09:19

    A

    Hello Tigstar,
    We are sorry we can't do it by law.

  • Q

    Does the shipping cost of this item consider the import tax and duty? I'm asking as I know my country (Egypt) to have a high import tax and I want to know if there is any way to find out the total cost of having it imported here.

    By Aiden Sep-24/2017 06:09:52

    A

    Hello Aiden,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 23Go To: GO

  • Q

    Hi. Can I install a laser on the ipressor? How do I have to do it if possible? For example, this laser https://es.aliexpress.com/item/2w-high-power-450NM-focusing-blue-laser-module-laser-engraving-and-cutting-TTL-module-2000mw-laser/32816459812.html?isOrigTitle=true Thanks

    By GUILLERMO Feb-22/2018 03:02:45

    A

    Hello GUILLERMO,

    No,you are unable to install a laser on the ipressor.

    It is not the laser machine.Hope you may understand us.


  • Q

    Good day, I want to buy the Anet A8, but I have several doubts, 1. I live in Bogota - Colombia, what would be the estimated date of arrival? 2. The shipping cost is very high (Col $ 392854.18 to Colombia Via Expedited Shipping), is there another cheaper shipping? 3. Is the machine 100% complete ready to be tested and used? 4. Does it come with filament to be able to print? Thank you, Cordially Jhon Tibocha

    By Jhon Tibocha Nov-08/2017 01:11:43

    A

    Hello Jhon,


    All of our products are sold as described.

    You can see the shipping costs and delivery time for your order during the checkout.

    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.

    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.

    We also have an excellent warranty on most of our products, and a great customer service team.


  • Q

    is it possible to have an invoice if I buy it?how can I receive it? thank you

    By simone Sep-02/2017 08:09:09

    A

    Hello simone,
    Yes, we will offer you invoice after we ship your package by mail.

  • Q

    I don't require an eu or us plug, I need an au plug. Is it possible to supply one? If so, how much will it cost?

    By Jack Aug-12/2017 02:08:34

    A

    Hello Jack,
    Thanks for your inquiry.

    Sorry, we do not have the item with AU PLUG for sale yet.

  • Q

    So i have got the wrong peace what can i do now?

    By wrong parts Jun-23/2017 10:06:56

    A

    Hello wrong
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.