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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (61)
  • Product information (39)
  • Stock status (3)
  • Payment (2)
  • About shipping (15)
  • Others (2)
  • Q

    Hello, Is there any real plan to restock the EU or UK warehouse? Thank you.

    By Adrian Oct-09/2017 02:10:23

    A

    Hello Adrian,
    We are sorry we don't have this plan yet.

  • Q

    Does Anet A6 3D support TPU filament? Which models of Anet printers do support TPU filaments?

    By Shahin Oct-01/2017 12:10:15

    A

    Hello Shahin,
    Thank you for your inquiry.

    It supports multiple 3D printing filaments: ABS / PLA / HIPS.

    Let me know if you need any help.

  • Q

    Is there an estimated re-stock date for the EU-Warehouse? When will it be available again?

    By Felu Sep-25/2017 11:09:48

    A

    Hello Felu,
    We are sorry we don't have this plan yet.

  • Q

    Hi, Is the US plug version 115 and 220v or just 115v, thanks.

    By Max Sep-25/2017 07:09:02

    A

    Hello Max,


    Voltage: 110V/220V

  • Q

    I was wondering if you declare a value below? The total is 260 $ with delivery, but I wanted to declare only the value of the 185 $ item.

    By Douglas Garcia Aug-16/2017 05:08:05

    A

    Hello Douglas,

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    I was wondering if you declare a value below? The total is 260 $ with delivery, but I wanted to declare only the value of the 185 $ item.

    By Douglas Garcia Aug-16/2017 04:08:26

    A

    Dear Douglas,


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    What is the lowest priority line shipping cost to Bangladesh and through which carrier? And how long it may approximately take? Thanks in advance :)

    By Sopan Aug-02/2017 12:08:57

    A

    Hello Sopan,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What is the lowest priority line shipping cost to Bangladesh and through which carrier? And how long it may approximately take? Thanks in advance :)

    By Sopan Aug-02/2017 12:08:56

    A

    Hello Sopan,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Where can I find the instruction manual for the printer?

    By Yair Jul-17/2017 06:07:26

  • Q

    will this product get stocked in the UK / Europe. because the risk of import cost disappears when shipping from there, and the shipping time or cost will probably drop when shipper from those places to NL also. Thanks

    By jesse Jul-02/2017 01:07:24

    A

    Hello jesse,


    We are sorry this item in stock in CN warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 234 ... 7Go To: GO

  • Q

    Does Anet A6 3D support TPU filament? Which models of Anet printers do support TPU filaments?

    By Shahin Oct-01/2017 12:10:15

    A

    Hello Shahin,
    Thank you for your inquiry.

    It supports multiple 3D printing filaments: ABS / PLA / HIPS.

    Let me know if you need any help.

  • Q

    Hi, Is the US plug version 115 and 220v or just 115v, thanks.

    By Max Sep-25/2017 07:09:02

    A

    Hello Max,


    Voltage: 110V/220V

  • Q

    Where can I find the instruction manual for the printer?

    By Yair Jul-17/2017 06:07:26

  • Q

    it can easy to assemble or operate?? how can i use it ?? can its support dll file or perasolid file?? external operating softwear needed or not???

    By akshay parekh Jun-30/2017 07:06:51

    A

    Hello akshay,

    Assembly is simple and suitable for DIY customers.

    File format: G-code,STL

    Customers just need to offer the file you need to print.

    Have a happy day!

  • Q

    have the anet a6 printer hot bed?

    By have the anet a6 printer hot bed? Jun-14/2017 12:06:09

    A

    Hello have,
    Thanks for your inquiry.


    Please note that it has hot bed

  • Q

    Supports wood?

    By Arek Jun-10/2017 05:06:12

    A

    Hello Arek,

    No, it does not support wood.

    Thank you for your inquiry.

  • Q

    Can this printer use other than the listed filaments?

    By John May-29/2017 05:05:14

    A

    Hello John,

    Please note that it only supports multiple 3D printing filaments as below:

    ABS / PLA / HIPS.


    Let me know if you need any help.

  • Q

    can this printer print rubber parts from rubber filament? i need a printer to print rubber parts for my headset. are there any similar rubber like filaments that i can use in case that this printer does not print with rubber? also how is the resolution prints on this 3D printer?

    By Gerardo Molano May-02/2017 04:05:58

    A

    Hello Gerardo,

    It can not.

  • Q

    Is the included software and hardware connections compatible with OX10 (Apple)?

    By Dave RInker Apr-13/2017 08:04:11

    A

    Hello Dave,
    It is included software and hardware connections compatible with OX10 (Apple).

  • Q

    Esta impressora 2d vem montada ou temos de a montar para trabalhar?

    By Romeu Monteiro Mar-26/2017 11:03:32

    A

    Hello Romeu,
    To maintain the garage-built feel and the handmade charms, Anet A6 3D desktop printer is also a build-it-yourself kit, which provides you an unforgettable step-by-step learning experience of 3D printer!

    You need to assemble it.

Prev 1 234Go To: GO

  • Q

    Hello, Is there any real plan to restock the EU or UK warehouse? Thank you.

    By Adrian Oct-09/2017 02:10:23

    A

    Hello Adrian,
    We are sorry we don't have this plan yet.

  • Q

    Is there an estimated re-stock date for the EU-Warehouse? When will it be available again?

    By Felu Sep-25/2017 11:09:48

    A

    Hello Felu,
    We are sorry we don't have this plan yet.

  • Q

    Is this printer coming from the China warehouse or from the Spanish warehouse?

    By Daniel Apr-30/2017 12:04:02

    A

    Hello Daniel,

    Please note that it will ship out from China warehouse.

  • Q

    I was wondering if you declare a value below? The total is 260 $ with delivery, but I wanted to declare only the value of the 185 $ item.

    By Douglas Garcia Aug-16/2017 04:08:26

    A

    Dear Douglas,


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Hello good day, I wanted to buy your printer in the kings when it was at 171 € but I could not and now that I can this the very high price for my purse. Could you give me some discount? If they accept I will give you enough propaganda between my social networks and friends, you will not lose.

    By Jose Vicente Anton Coy Feb-01/2017 12:02:21

    A

    Hello Jose,

    Thank you for your inquiry.

    So sorry but we have no right to offer discount, please refer to the price shown on the item page.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    I was wondering if you declare a value below? The total is 260 $ with delivery, but I wanted to declare only the value of the 185 $ item.

    By Douglas Garcia Aug-16/2017 05:08:05

    A

    Hello Douglas,

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    What is the lowest priority line shipping cost to Bangladesh and through which carrier? And how long it may approximately take? Thanks in advance :)

    By Sopan Aug-02/2017 12:08:57

    A

    Hello Sopan,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What is the lowest priority line shipping cost to Bangladesh and through which carrier? And how long it may approximately take? Thanks in advance :)

    By Sopan Aug-02/2017 12:08:56

    A

    Hello Sopan,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    will this product get stocked in the UK / Europe. because the risk of import cost disappears when shipping from there, and the shipping time or cost will probably drop when shipper from those places to NL also. Thanks

    By jesse Jul-02/2017 01:07:24

    A

    Hello jesse,


    We are sorry this item in stock in CN warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, How many time does it take to arrive, using the DHL (HK) shipping method to Miami, USA?

    By Francisco Jun-20/2017 08:06:23

    A

    Hello Francisco,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, is it possible to send it in multiple packages so i dont have to pay fees for big package in my country?

    By Mystify Jun-09/2017 12:06:56

    A

    Hello Mystify,

    Thanks for your inquiry.
    Please note that the system will dispatch each order automatically.

    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


  • Q

    Is there an option to get this shipped from the eu warehouse

    By Laurens May-18/2017 02:05:12

    A

    Hello Laurens,
    You can check http://www.gearbest.com/m-goods-sn-191842602.htm?wid=3

  • Q

    Is this item coming from the Sapin warehouse?

    By Daniel Apr-30/2017 12:04:00

    A

    Hello Daniel,

    Please note that it will ship out from China warehouse.

  • Q

    En cuanto esta valorado el paquete? Para saber el precio al pasar por aduanas. Gracias.

    By Ruben Mar-05/2017 06:03:44

    A

    Hello Ruben,
    We declare it as it's real value.

  • Q

    can you ship it to Greece with plain AIRMAIL REGISTRED?EMS shipping is way too expensive!!!

    By Konstantinos Feb-16/2017 12:02:12

    A

    Hello Konstantinos,


    Thank you for your inquiry.

    I am sorry we can only ship it to Greece Via Expedited Shipping.

Prev 1 2Go To: GO

  • Q

    Hello good day, I wanted to buy your printer in the kings when it was at 171 € but I could not and now that I can this the very high price for my purse. Could you give me some discount? If they accept I will give you enough propaganda between my social networks and friends, you will not lose.

    By Jose Vicente Anton Coy Feb-01/2017 12:02:26

    A

    Hello Jose,

    Thank you for your inquiry.

    Sorry but we do not have right to offer discount, please refer to the price shown on the item page.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hi, i want to purchase the 3d printer, can you declare a value of 20 euros in order to avoid import tax fees? Thank you, Luca!

    By lucaonida Dec-11/2016 10:12:53

    A

    Hello lucaonida,

    We don't declare goods as lower value

    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.