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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (71)
  • Product information (37)
  • Stock status (8)
  • Payment (1)
  • About shipping (22)
  • Others (3)
  • Q

    When will the CR 10 be available again in Europe?

    By jörg brabec Apr-18/2018 01:04:20

    A

    Hello jörg,

    Sorry.
    It's no longer available.

  • Q

    when will you have more printers in stock? atm its out of stock, i would like to buy one

    By Matthias Apr-01/2018 09:04:25

    A

    Dear Matthias,


    We are unable to give you the exact date as the supplier didn't give us the result.

    We need to check with them again.

    We will update the newest stock information on our site after checking with the supplier again.

    You can pay attention to our site.


  • Q

    Does this Creality cr10s have a CE certificate? Thanks in advance.

    By Koenraad Mar-20/2018 11:03:02

    A

    Hello Koenraad,
    Thanks for your inquiry.

    Yes, the item has a CE certificattion.

  • Q

    I would love to get the UK plug but only see options for US and EU?

    By Sarah Mar-11/2018 12:03:38

    A

    Hello Sarah,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    you said: For the upgraded version, please note that it support the functions of break out filament detection and continue printing when power-off status is restored. My question: what happens in EU plug version, If power off status is restored. Means the printing wouldn't starts automatically? and even if we start the printing manually, is it starts printing from where it ends? or that printing status ends there?

    By raja Mar-04/2018 02:03:03

    A

    Hello raja,
    Thanks for your inquriy.

    The item does not continue printing when power-off status is restored.

  • Q

    Hi ! What is the difference between Warehouse Options: China G-W-13 G-W-5 ? I would like a shipping in Germany what is the fastest? Thanks !

    By Charles Rogliano Feb-23/2018 05:02:26

    A

    Hello Charles,

    The G-W-13 is located in Spain .

    The G-W-5 is located in Czech .

  • Q

    Could you please give me the estimated weight of shipment?

    By Ady Feb-20/2018 12:02:53

    A

    Hello Ady,
    Product weight: 13.0000 kg
    Package weight: 14.0000 kg

    Let me know if you need any help.

  • Q

    Does the Creality3D CR-10s (upgrade version) is now avalilable (11/02/2018) to sell and to ship? I don't want to buy one ... and wait 4 weeks for the shipping!

    By Stefano Feb-11/2018 04:02:47

    A

    Hello Stefano,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    do you it in stock? how long it gonna take to arrive for Massachusetts area? is it coming from US warehouse? Thank you

    By Bahri Feb-09/2018 11:02:12

    A

    Hello Bahri,

    For the item, please note that it was in stock now.

    But please note that we can only ship the item from China.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does this model come with the two z axis motors or is that only available with the cr-10s upgraded version

    By Nathaniel Feb-06/2018 08:02:07

    A

    Hello Nathaniel,
    There is one z axis motor.

    Please check the package contents.

Prev 1 234 ... 8Go To: GO

  • Q

    When will the CR 10 be available again in Europe?

    By jörg brabec Apr-18/2018 01:04:20

    A

    Hello jörg,

    Sorry.
    It's no longer available.

  • Q

    Does this Creality cr10s have a CE certificate? Thanks in advance.

    By Koenraad Mar-20/2018 11:03:02

    A

    Hello Koenraad,
    Thanks for your inquiry.

    Yes, the item has a CE certificattion.

  • Q

    I would love to get the UK plug but only see options for US and EU?

    By Sarah Mar-11/2018 12:03:38

    A

    Hello Sarah,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    you said: For the upgraded version, please note that it support the functions of break out filament detection and continue printing when power-off status is restored. My question: what happens in EU plug version, If power off status is restored. Means the printing wouldn't starts automatically? and even if we start the printing manually, is it starts printing from where it ends? or that printing status ends there?

    By raja Mar-04/2018 02:03:03

    A

    Hello raja,
    Thanks for your inquriy.

    The item does not continue printing when power-off status is restored.

  • Q

    Does the Creality3D CR-10s (upgrade version) is now avalilable (11/02/2018) to sell and to ship? I don't want to buy one ... and wait 4 weeks for the shipping!

    By Stefano Feb-11/2018 04:02:47

    A

    Hello Stefano,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Does this model come with the two z axis motors or is that only available with the cr-10s upgraded version

    By Nathaniel Feb-06/2018 08:02:07

    A

    Hello Nathaniel,
    There is one z axis motor.

    Please check the package contents.

  • Q

    What is the max temperature the hot end can reach?

    By Jeremy Feb-05/2018 06:02:37

    A

    Hello Jeremy,

    The maximum temperature from Nozzle is 250 degrees, the maximum temperature from the hot bed is 75 degrees.

  • Q

    is your product also affected by the CR-10S V2.0 Board Temperature Issues?

    By Lior Jan-31/2018 07:01:09

    A

    Hello Lior,
    The product isn't affected by the CR-10S V2.0 Board Temperature Issues.

    Let me know if you need any help.

  • Q

    is the lcd screen in english ?

    By walid Jan-28/2018 07:01:40

    A

    Hello walid,
    Thanks for your inquiry.

    Yes, we have the LCD screen in English for sale.

  • Q

    does it come with any filament in the package

    By breck Jan-18/2018 10:01:24

    A

    Hello breck,

    Sorry there is no any filament in the package.


    Let me know if you need any further assistance.


Prev 1 234Go To: GO

  • Q

    do you it in stock? how long it gonna take to arrive for Massachusetts area? is it coming from US warehouse? Thank you

    By Bahri Feb-09/2018 11:02:12

    A

    Hello Bahri,

    For the item, please note that it was in stock now.

    But please note that we can only ship the item from China.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. Does the Creality3D CR - 10S 3D Printer Upgrade Version - EU PLUG UPGRADED VERSION BLUE come from UK warehouse?

    By Valtteri Jan-20/2018 06:01:01

    A

    Hello Valtteri,
    Thanks for your inquiry.

    It comes fom our Chinese warehouse.

  • Q

    Are these in stock at your US warehouse?

    By Scott Jan-07/2018 10:01:35

    A

    Hello Scott,
    Thanks for your inquiry.

    Yes, it is in stock in our US warehouse.

  • Q

    Is it on stock?

    By Santiago nunez Dec-07/2017 06:12:30

    A

    Hello Santiago,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hi, is it in Stock at this time? I order one and waiting for shipping.

    By Patrick Oct-25/2017 01:10:17

    A

    Hello Patrick,
    We are sorry this item not in stock now, we except ship between Nov 1 - Nov 3.

  • Q

    Is it on stock?

    By Angel Oct-19/2017 12:10:35

    A

    Hello Angel,
    Yes, we have stock, please feel free to order it.
    Best Regards

  • Q

    Is this item currently in stock? How long would it take to process the order and ship it to Texas?

    By Jacob M Sep-05/2017 05:09:20

    A

    Hello Jacob,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, is this in stock in CN now to order? Does it come with any filament? Thank you

    By Aref Aug-20/2017 03:08:29

    A

    Hello Aref,
    This item in stock now, it doesn't contain filament.

  • Q

    hi, if i dont have Paypal account ..can i pay using debit card? how to pay ?? just normal transaction..

    By Razif Jan-26/2018 06:01:19

    A

    Hello Razif,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    when will you have more printers in stock? atm its out of stock, i would like to buy one

    By Matthias Apr-01/2018 09:04:25

    A

    Dear Matthias,


    We are unable to give you the exact date as the supplier didn't give us the result.

    We need to check with them again.

    We will update the newest stock information on our site after checking with the supplier again.

    You can pay attention to our site.


  • Q

    Hi ! What is the difference between Warehouse Options: China G-W-13 G-W-5 ? I would like a shipping in Germany what is the fastest? Thanks !

    By Charles Rogliano Feb-23/2018 05:02:26

    A

    Hello Charles,

    The G-W-13 is located in Spain .

    The G-W-5 is located in Czech .

  • Q

    Could you please give me the estimated weight of shipment?

    By Ady Feb-20/2018 12:02:53

    A

    Hello Ady,
    Product weight: 13.0000 kg
    Package weight: 14.0000 kg

    Let me know if you need any help.

  • Q

    So you do send the item from Europe

    By lucas Feb-05/2018 03:02:47

    A

    Hello lucas,
    We can send the item from Europe.

    Let me know if you need any help.

  • Q

    hello, if you have ue stock, Why don't you sent your item in france

    By lucas Feb-04/2018 06:02:04

    A

    Hello lucas,
    For the item, please note that the item is in stock now.

    You can make the order normally and we will arrange the shipment soon.

  • Q

    How long shipping to Korea?

    By bea yeonhwa Oct-17/2017 03:10:04

    A

    Hello bea,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi is it possible to get a lower price on shipping to Iceland with the eu plug? It is currently 160 dollars for shipping, but I think it is too much. Best wishes Aggimu

    By Aggimu Oct-09/2017 01:10:45

    A

    Hello Aggimu,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    how long shipping to thailand

    By sombat Oct-02/2017 11:10:48

    A

    Hello sombat,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I would like to buy eu upgraded version of cr-10, there is any additional payment ? somebody report additional payment for custom? thank you

    By Jojo Oct-02/2017 05:10:26

    A

    Hello Jojo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hallo dear sir/miss, I would like to know about the additional chargew I would have to have the Creality3D CR - 10 3D Printer 212296801 shipped in Greece. Thank you for your time,

    By Tassos Sep-16/2017 05:09:19

    A

    Hello Tassos,


    We won't charge you anymore.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 23Go To: GO

  • Q

    Hi, is the german toll/taxes included in the Priority Line price or do I still need to pay import taxes? Thanks, Matthias

    By Matthias Feb-06/2018 10:02:47

    A

    Hello Matthias,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hello i can't to place my order because i leave in France I can't make the payment because they tell me That you do not send in France So I think you have to added shipping countries so I can pay you

    By lucas Feb-05/2018 02:02:45

    A

    Hello lucas,
    We ship everywhere in the world from the CN warehouse.

    Priority Line 10 - 21 business days FREE SHIPPING

    Expedited Shipping 7 - 10 business days $115.27



  • Q

    Hello, I have a large youtube channel of over 1,000,000 subscribers with veiws on each video rangeing from 1,000,000 to 6,000,000. I saw this product and was wondering if you could send me one for me to make a review and test video on it. I will leave an amazing review and recommend this product. email me back if you are interested. sincerely, Nader Beauti

    By Nader Beauti Jan-18/2018 12:01:54

    A

    Hello Nader,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.