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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (31)
  • Product information (16)
  • Stock status (3)
  • Payment (1)
  • About shipping (9)
  • Others (2)
  • Q

    Does this have the automatic levelling features?

    By Sam Dec-01/2017 03:12:06

    A

    Hello Sam,


    Yes, it can support.


    Let me know if you need any further assistance.


  • Q

    Does this printer come with the Titan extruder??

    By Toni Nov-22/2017 01:11:42

    A

    Hello Toni,


    Yes, it included 1*Tevo Titan Extruder.


    Let me know if you need any further assistance.


  • Q

    dose it comes with sd card

    By ali Oct-14/2017 01:10:07

    A

    Dear ali,


    Thank you for your inquiry.

    It comes with sd card.


  • Q

    Hello, I do not understand why you told me before that this 3D printer does not come with any filaments, when after reading the reviews, two people states that it did come them with two filaments, one of them was expecting PLA and ABS, but he received 2 PLA. Another concern is about the Tevo titan extruder is that it says 1 titan extruder in the table of parts list that the printer contains. It says 1 Tevo Titan extruder and Filaments 2. Please, I recently purchased this 3D printer, and now I do not know if I am going to get what it says that it will bring. I will appreciate any help. thanks.

    By Edwin Oct-14/2017 12:10:29

    A

    Dear Edwin,


    Thank you for your inquiry.

    It will comes with 2*Filaments.

  • Q

    Is this 3D printer available in UK warehouse ?

    By Alexe Ivanov Oct-11/2017 10:10:43

    A

    Hello Alexe,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Is this 3D printer available in UK warehouse ? Thank you

    By Alexe Ivanov Oct-11/2017 09:10:15

    A

    Hello Alexe,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Hello, Does this model comes with any gift such as filament rolls or titan extruder? Thanks!!!

    By Edwin Oct-06/2017 09:10:35

    A

    Hello Edwin,

    Packing Contents: 1 x Tevo Tarantula 3D Printer Kit

    Sorry that there is no extra items on the package.

    Thank you very much for your inquiry.


  • Q

    Hello i want to ask if tis possible to write on the package 149 euro insted of 150 because in my country everything over 150 has to pay duty, so if it can be 149 i would only pay for taxes without duty chargers, thank you for your answer.

    By Michal Sep-16/2017 12:09:25

    A

    Hello Michal,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi, is the printer complete and it works at 220 volts?

    By salvio Sep-13/2017 05:09:43

    A

    Hello salvio,
    Thank you for your inquiry.

    It supports 220V.

    Let me know if you need any help.

  • Q

    Hello, When they will be on EU stock?

    By Bartosz Sep-12/2017 02:09:40

    A

    Hello Bartosz,
    We are sorry we don't have this plan yet.

Prev 1 234Go To: GO

  • Q

    Does this have the automatic levelling features?

    By Sam Dec-01/2017 03:12:06

    A

    Hello Sam,


    Yes, it can support.


    Let me know if you need any further assistance.


  • Q

    Does this printer come with the Titan extruder??

    By Toni Nov-22/2017 01:11:42

    A

    Hello Toni,


    Yes, it included 1*Tevo Titan Extruder.


    Let me know if you need any further assistance.


  • Q

    Hello, I do not understand why you told me before that this 3D printer does not come with any filaments, when after reading the reviews, two people states that it did come them with two filaments, one of them was expecting PLA and ABS, but he received 2 PLA. Another concern is about the Tevo titan extruder is that it says 1 titan extruder in the table of parts list that the printer contains. It says 1 Tevo Titan extruder and Filaments 2. Please, I recently purchased this 3D printer, and now I do not know if I am going to get what it says that it will bring. I will appreciate any help. thanks.

    By Edwin Oct-14/2017 12:10:29

    A

    Dear Edwin,


    Thank you for your inquiry.

    It will comes with 2*Filaments.

  • Q

    Hello, Does this model comes with any gift such as filament rolls or titan extruder? Thanks!!!

    By Edwin Oct-06/2017 09:10:35

    A

    Hello Edwin,

    Packing Contents: 1 x Tevo Tarantula 3D Printer Kit

    Sorry that there is no extra items on the package.

    Thank you very much for your inquiry.


  • Q

    Hi, is the printer complete and it works at 220 volts?

    By salvio Sep-13/2017 05:09:43

    A

    Hello salvio,
    Thank you for your inquiry.

    It supports 220V.

    Let me know if you need any help.

  • Q

    la tarjeta sd viene con algun software de modelado 3d o algo similar???

    By Abraham Aug-24/2017 12:08:35

    A

    Hola,

    En la tarjeta SD no hay software.

    Un saludo

  • Q

    Hi What plug is best, the EU or the US plug. Because I live in Australia, I know I can get adapter but I just want to make sure. Thanks

    By Jack Aug-23/2017 05:08:06

    A

    Hello Jack,
    You can choose anyone you need, as long as you have right adater.

  • Q

    Hi! Is this printer 220v? Thanks!

    By Guille Aug-10/2017 12:08:47

    A

    Hello Guille,
    This item can be used on 220V .

  • Q

    Hello! I'm very interested in this printer but I have a doubt. What is the difference against this other 3d printer? http://www.gearbest.com/3d-printers-3d-printer-kits/pp_671761.html Is 220V really needed or 110 works? Thank you in advance

    By aajg.10 Jul-27/2017 03:07:45

    A

    Hello aajg.10,

    The main difference is the printing area. Tevo Tarantula 3D Printer Kit has an area of 200 x 200 x 200mm while 2017 Newest Tevo Tarantula Prusa I3 3D Printer DIY Kit has an area of 200 x 280 x 200mm.

    Tevo Tarantula 3D Printer Kit is US standard, it works under 110V.

    2017 Newest Tevo Tarantula Prusa I3 3D Printer DIY Kit is EU standard, it works under 110-220V.

    Thank you for your inquiry.

  • Q

    Why the power supply is only 60w? Does it have the heated bed?

    By bia Jul-15/2017 05:07:44

    A

    Hello bia,

    It is 300W and there is heated bed with this item.


    Let me know if you need any further assistance.


Prev 1 2Go To: GO

  • Q

    Is this 3D printer available in UK warehouse ?

    By Alexe Ivanov Oct-11/2017 10:10:43

    A

    Hello Alexe,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Is this 3D printer available in UK warehouse ? Thank you

    By Alexe Ivanov Oct-11/2017 09:10:15

    A

    Hello Alexe,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Hello, When they will be on EU stock?

    By Bartosz Sep-12/2017 02:09:40

    A

    Hello Bartosz,
    We are sorry we don't have this plan yet.

  • Q

    Esse valor dela e em real ou dólar?Pra belém-pá sia a quanto,o frete?

    By amaro vera cruz Jul-15/2017 12:07:31

    A

    Hello amaro,

    Thanks for your inquiry.

    The item is on flash sale now with the price for $195.99 USD.

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hello i want to ask if tis possible to write on the package 149 euro insted of 150 because in my country everything over 150 has to pay duty, so if it can be 149 i would only pay for taxes without duty chargers, thank you for your answer.

    By Michal Sep-16/2017 12:09:25

    A

    Hello Michal,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Is shipping with PostNL possible? Thanks!

    By Attila Aug-02/2017 01:08:14

    A

    Hello Attila,
    You can choose shipping company when you check out.

  • Q

    When will the priority line shipping be available for this device?

    By Sopan Aug-01/2017 04:08:26

    A

    Hello Sopan,
    We can ship to your country by Priority Line 7 - 15 business days $8.14.


  • Q

    Is the 3d printer being shipped from with the EU ?

    By Jan Jul-14/2017 01:07:50

    A

    Hello Jan,


    This item will be shipped from China with EU plug.

    Thank you for your inquiry.


  • Q

    what would be the shipping charges to india?

    By Sid Jul-05/2017 12:07:12

    A

    Hello Sid,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hello, i wanna asking about regulation in my country about import tax. can you put the price under value about under $100? please inform me

    By Billy Julio Jul-03/2017 10:07:46

    A

    Hello Billy,

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, with the priority line are you sending the printer first at UK and then to Greece? I want to know in order to take account of the custom taxes. Thank you in advance

    By Nick Kougionis Jun-19/2017 06:06:15

    A

    Hello, Nick

    Thank you for the inquiry.

    To UK, the priority line is Yodel.

    To Greece, it would be EMS.

    Please feel free to contact us if you have additional questions.

  • Q

    Will I have to pay for import fees when the parcel has arrived?

    By Jordan Jun-08/2017 07:06:54

    A

    Hello Jordan,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Buenas, soy de Perú y me gustaría saber si tienen cobertura hasta acá. También cuanto sería el costo por envío. Muchas gracias.

    By Jesús Josué Ludeña Valencia May-17/2017 05:05:43

    A

    Hello Jesús,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    dose it comes with sd card

    By ali Oct-14/2017 01:10:07

    A

    Dear ali,


    Thank you for your inquiry.

    It comes with sd card.


  • Q

    Me gustaría saber si en el precio esta todos los impuestos y tasas y gastos de envío del productos y saber que entra en el paquete porque la foto pone los dos rollos de plástico y la tarjeta sd pero luego lo obvias en la descripción. Gracias y un saludo

    By julio Jul-04/2017 03:07:07

    A

    Hello julio,
    Thanks for your inquiry.

    The price on webpage does not include the shipping fee and import tax fee.