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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (21)
  • Product information (19)
  • Stock status (1)
  • Payment (0)
  • About shipping (1)
  • Others (0)
  • Q

    Hello again, any news about the sock in the EU-warehouse? Best regards Fredrik

    By Fredrik Oct-04/2017 09:10:45

    A

    Hello Fredrik,
    We are sorry we don't have plan in stock in EU warehouse yet.

  • Q

    Hi, 1 Can this printer have extruder for 3mm filament? 2 How much would cost the printer with such configuration delivered to Sydney? 3 What is a delivery time to Sydney? 4 What kind of software is provided with the printer? 5 What kind of board (brand) is used for the printer? 6 Is the printer provided with an auto leveling option? 7 How long is a warranty? Best regards Jacek Klimaszewski Greenwich NSW 2065 Mobile: 0490 549 141 Jacekok1@gmail.com

    By Jacek Klimaszewski Sep-27/2017 04:09:38

    A

    Hello Jacek,

    1. It doesn't have have extruder for 3mm filament.


    2.You can see the shipping cost and delivery time during the checkout.

    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


    3.We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    4. Please download the firmware on our site see here http://prntscr.com/gqkl9c


    5. It is TriGorilla mainboard.


    6.It doesn't have an auto leveling option.


    7.Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

    The warranty is 12 months, but please be at ease, if you have any problem, you can contact with us at any time, we will provide technicial support for you.



  • Q

    What size heated bed will i need to get for this?

    By Shawn Aug-22/2017 11:08:00

    A

    Hello Shawn,


    This printer needs a round heated bed. The diameter should be 180mm.

    Thank you for your inquiry.

  • Q

    is this model with heat bed?

    By Jacob Aug-19/2017 02:08:55

    A

    Hello Jacob,
    Thanks for your inquiry.

    The item does not have heat bed.

  • Q

    Hello, does it finally come with heated bed or not? Thanks

    By David Aug-19/2017 02:08:19

    A

    Hello David,
    Thanks for your inquiry.

    The item does not have a heated bed.


  • Q

    Hi, does this have a heated bed? Is is pulley or linear version? Thanks

    By Aref Aug-19/2017 01:08:34

    A

    Hello Aref,
    Thanks for your inquiry.

    1: The item does not have a heated bed.

    2: It is Pulley Version.

  • Q

    How long does processing normally take?

    By Kyle Aug-14/2017 06:08:19

    A

    Hello Kyle,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.



  • Q

    Under customization options it says 'bracket and printing material' how much material is this? Thanks.

    By Tom Aug-12/2017 07:08:38

    A

    Hello Tom,


    It comes with 1kg PLA Printer Material ( Color Random ).

    Thank you for your inquiry.

  • Q

    will it have and sd card reader in the box or will i have to buy one separately, also does it come with filament?

    By Nolan Jul-28/2017 01:07:53

    A

    Hello Nolan,
    Thank you for your inquiry.

    It has one 8G sd card and comes with filament.

    Let me know if you need any help.

  • Q

    Does power supply come with it>

    By Vladimir Jul-24/2017 11:07:07

    A

    Hello Vladimir,
    Yes,it does.

    Let me know if you need any help.

Prev 1 23Go To: GO

  • Q

    Hi, 1 Can this printer have extruder for 3mm filament? 2 How much would cost the printer with such configuration delivered to Sydney? 3 What is a delivery time to Sydney? 4 What kind of software is provided with the printer? 5 What kind of board (brand) is used for the printer? 6 Is the printer provided with an auto leveling option? 7 How long is a warranty? Best regards Jacek Klimaszewski Greenwich NSW 2065 Mobile: 0490 549 141 Jacekok1@gmail.com

    By Jacek Klimaszewski Sep-27/2017 04:09:38

    A

    Hello Jacek,

    1. It doesn't have have extruder for 3mm filament.


    2.You can see the shipping cost and delivery time during the checkout.

    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


    3.We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    4. Please download the firmware on our site see here http://prntscr.com/gqkl9c


    5. It is TriGorilla mainboard.


    6.It doesn't have an auto leveling option.


    7.Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

    The warranty is 12 months, but please be at ease, if you have any problem, you can contact with us at any time, we will provide technicial support for you.



  • Q

    What size heated bed will i need to get for this?

    By Shawn Aug-22/2017 11:08:00

    A

    Hello Shawn,


    This printer needs a round heated bed. The diameter should be 180mm.

    Thank you for your inquiry.

  • Q

    is this model with heat bed?

    By Jacob Aug-19/2017 02:08:55

    A

    Hello Jacob,
    Thanks for your inquiry.

    The item does not have heat bed.

  • Q

    Hello, does it finally come with heated bed or not? Thanks

    By David Aug-19/2017 02:08:19

    A

    Hello David,
    Thanks for your inquiry.

    The item does not have a heated bed.


  • Q

    Hi, does this have a heated bed? Is is pulley or linear version? Thanks

    By Aref Aug-19/2017 01:08:34

    A

    Hello Aref,
    Thanks for your inquiry.

    1: The item does not have a heated bed.

    2: It is Pulley Version.

  • Q

    Under customization options it says 'bracket and printing material' how much material is this? Thanks.

    By Tom Aug-12/2017 07:08:38

    A

    Hello Tom,


    It comes with 1kg PLA Printer Material ( Color Random ).

    Thank you for your inquiry.

  • Q

    will it have and sd card reader in the box or will i have to buy one separately, also does it come with filament?

    By Nolan Jul-28/2017 01:07:53

    A

    Hello Nolan,
    Thank you for your inquiry.

    It has one 8G sd card and comes with filament.

    Let me know if you need any help.

  • Q

    Does power supply come with it>

    By Vladimir Jul-24/2017 11:07:07

    A

    Hello Vladimir,
    Yes,it does.

    Let me know if you need any help.

  • Q

    if i swap the power cable, will the EU version work with a US plug?

    By riley wolf Jul-19/2017 03:07:02

    A

    Hello riley,
    Thanks for your inquiry.

    You need a US power adaptor to make the item with EU PLUG works in US.

  • Q

    Hola podrian declarar un precio menor en la factura para evitar pago en aduana????

    By David Martínez Jul-14/2017 04:07:13

    A

    Hello David,
    Thansk for your inquiry.

    Sorry, we cannot declare a lower value for your order due to system issue.

Prev 1 2Go To: GO

  • Q

    Hello again, any news about the sock in the EU-warehouse? Best regards Fredrik

    By Fredrik Oct-04/2017 09:10:45

    A

    Hello Fredrik,
    We are sorry we don't have plan in stock in EU warehouse yet.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    How long does processing normally take?

    By Kyle Aug-14/2017 06:08:19

    A

    Hello Kyle,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.



  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!