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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (17)
  • Product information (9)
  • Stock status (1)
  • Payment (0)
  • About shipping (6)
  • Others (1)
  • Q

    I received it a few days ago. Almost OK. But it can't read microSD card that included in package. What is problem on it?

    By monklim Feb-11/2018 04:02:41

    A

    Hello monklim
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello, Does the package contain the printing material?

    By Raul Feb-09/2018 10:02:23

    A

    Hello Raul,
    No.

    Please see the product description carefully:

    Packing Contents: 1 x 3D Printer Kit


  • Q

    I want to buy but Starting screen says shipping cost to be "€2.79 to Spain Via Priority Line" but when I go to checkout it says "€33.95 Expedited Shipping" How much for shipping to Spain?

    By Spanish User Feb-08/2018 09:02:35

    A

    Hello Spanish,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Will the customs stop him? Can you divide it into boxes so that it is not held in customs? if it can be divided into boxes, what price would the shipment have?

    By Emmanuel Feb-05/2018 08:02:02

    A

    Hello Emmanuel,

    This is one item, it could not be shipped into different packages.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    can this use 240v power?

    By Andrew Feb-03/2018 06:02:57

    A

    Hello Andrew,
    hanks for your inquiry.

    Sorry, it cannot use under 240v power.

  • Q

    Does this come with any of the supplies for printing or is it just the printer kit? would I need to buy filament seperately to start with?

    By Richard Jan-22/2018 03:01:04

    A

    Hello Richard,

    The manufacturer provides a complete set of printer packages, consumables need be bought by yourself.Hope you may understand us.

  • Q

    Hello. There may be problems with delivery to Russia?

    By Vladimir Oct-31/2017 12:10:31

    A

    Hello Vladimir,

    We are pleased to inform you that we can ship all over the world, including your country.

    Please feel free to check out our brand new products here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html

    Please let me know if you have any further questions, we are always here to help.


  • Q

    I have ordered this about 10 days ago and hasn't shipped yet. When will it be shipped?

    By Shipping Oct-28/2017 11:10:26

    A

    Hello Shipping,
    We except ship this item between Nov 1 - Nov 3.

  • Q

    you can to divide the kit into 3 boxes, so that it is not taxed, being sent to Brazil? This is my only limitation, if you divide, I can buy.

    By jederson fernando Oct-18/2017 05:10:34

    A

    Hello jederson,
    Yes we can, please leave message to us after you place order.

  • Q

    How many continous hours without stopping can the Tronxy X5S print for please?

    By Nicholas Vella Sep-23/2017 07:09:56

    A

    Hello Nicholas,

    It can work 24 hours continuously.

Prev 1 2Go To: GO

  • Q

    Hello, Does the package contain the printing material?

    By Raul Feb-09/2018 10:02:23

    A

    Hello Raul,
    No.

    Please see the product description carefully:

    Packing Contents: 1 x 3D Printer Kit


  • Q

    can this use 240v power?

    By Andrew Feb-03/2018 06:02:57

    A

    Hello Andrew,
    hanks for your inquiry.

    Sorry, it cannot use under 240v power.

  • Q

    Does this come with any of the supplies for printing or is it just the printer kit? would I need to buy filament seperately to start with?

    By Richard Jan-22/2018 03:01:04

    A

    Hello Richard,

    The manufacturer provides a complete set of printer packages, consumables need be bought by yourself.Hope you may understand us.

  • Q

    How many continous hours without stopping can the Tronxy X5S print for please?

    By Nicholas Vella Sep-23/2017 07:09:56

    A

    Hello Nicholas,

    It can work 24 hours continuously.

  • Q

    Is there a complete parts list and directions online so that I can see what I am getting into?

    By Randy Sep-03/2017 01:09:37

    A

    Hello Randy,
    Thank you for your inquiry.

    We will store the manuals in a micro SD card.

    Let me know if you need any help.

  • Q

    How big is the build plate etc Thanks

    By Russell Gratton Aug-23/2017 03:08:06

    A

    Hello Russell,


    The max print size is 330 x 330 x 400mm

  • Q

    Hi, Do you have any manual for this? Where can we find it? Can you give me bed size? Do you provide a bed heater? Regards,

    By Adrien Aug-23/2017 01:08:03

    A

    Hello Adrien,
    Thanks for your inquiry.

    1, We will store the manuals in a micro SD card.

    2, The bed size is 330*330mm.

    3, It has a heatbed , you can heat up the bed.


  • Q

    What types of printing material does the printer support and what nozzle size.

    By Ken Aug-22/2017 12:08:51

    A

    Hello Ken,
    For the item, please note that it can support ABS,HIPS,PC,PLA,PVC and Wood.

    And the nozzle diameter of the item is 0.4mm.

  • Q

    Does this printer come partially assembled like the CR-10, or does it need to be assembled fully from parts?

    By Robert Aug-20/2017 08:08:54

    A

    Hello Robert,
    You need to assemble it by yourself.

  • Q

    Is this printer currently in stock and ready to ship, or will there be a little bit of a wait for shipping?

    By Robert Aug-20/2017 08:08:57

    A

    Hello Robert,
    This item usually can be sent out within 3-7 business days after payment.

    Dispatch: Ships between Aug. 24 - Aug. 28.

    Please feel free to order now.

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  • Q

    I want to buy but Starting screen says shipping cost to be "€2.79 to Spain Via Priority Line" but when I go to checkout it says "€33.95 Expedited Shipping" How much for shipping to Spain?

    By Spanish User Feb-08/2018 09:02:35

    A

    Hello Spanish,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Will the customs stop him? Can you divide it into boxes so that it is not held in customs? if it can be divided into boxes, what price would the shipment have?

    By Emmanuel Feb-05/2018 08:02:02

    A

    Hello Emmanuel,

    This is one item, it could not be shipped into different packages.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hello. There may be problems with delivery to Russia?

    By Vladimir Oct-31/2017 12:10:31

    A

    Hello Vladimir,

    We are pleased to inform you that we can ship all over the world, including your country.

    Please feel free to check out our brand new products here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html

    Please let me know if you have any further questions, we are always here to help.


  • Q

    I have ordered this about 10 days ago and hasn't shipped yet. When will it be shipped?

    By Shipping Oct-28/2017 11:10:26

    A

    Hello Shipping,
    We except ship this item between Nov 1 - Nov 3.

  • Q

    you can to divide the kit into 3 boxes, so that it is not taxed, being sent to Brazil? This is my only limitation, if you divide, I can buy.

    By jederson fernando Oct-18/2017 05:10:34

    A

    Hello jederson,
    Yes we can, please leave message to us after you place order.

  • Q

    Hello! Is this prodcutos available to send to argentina? Hao is the shipping cost?

    By jorge Sep-02/2017 03:09:27

    A

    Hello jorge,
    We can ship to your country via

    Priority Line 15 - 20 business days $48.87

    Expedited Shipping 7 - 10 business days $170.55


  • Q

    I received it a few days ago. Almost OK. But it can't read microSD card that included in package. What is problem on it?

    By monklim Feb-11/2018 04:02:41

    A

    Hello monklim
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.