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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (15)
  • Product information (7)
  • Stock status (5)
  • Payment (0)
  • About shipping (3)
  • Others (0)
  • Q

    Hello, i like to buy this product. I am from Macedonia and it say the shipping is $382. Is there another cheaper shipping, because this way the shipping is more expensive than the product.

    By Toni Stanojoski Feb-17/2018 02:02:56

    A

    Hello Toni,
    Given that we ship from China a large volume of orders, we can guarantee we provide the best price for international shipments. Kindly note that shipping fees are charged by the shipping company.
    Please take a look at our free shipping product here ( sent by flat rate shipping).
    http://www.gearbest.com/about/shipping-methods.html

  • Q

    Do you offer warranty for this item?

    By Giannis Feb-01/2018 06:02:43

    A

    Hello Giannis
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Do you have it in stock and if i buy one today when would you ship it.to France ?

    By Toussaint Michelangeli Feb-01/2018 06:02:30

    A

    Hello Toussaint,

    Thanks for your inquiry.

    1: Yes, it is available now.

    2: Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    pueden declarar menos precio??

    By Nico Jan-30/2018 05:01:09

    A

    Hello Nico,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you have it in stock and if i buy one today when would you ship it.

    By Larry Jan-30/2018 03:01:38

    A

    Hello Larry,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello again! I check the detailed information, that's why i ask what flexible filaments can this print? thank you in advance, best regards.

    By Márcio Jan-24/2018 02:01:04

    A

    Hello Márcio,


    Supporting material: ABS,Carbon Fiber,Flexible Filaments,PETG,PLA,PVA,Wood .


    Let me know if you need any further assistance.


  • Q

    Hello, I saw in a video a green heating plate and would like to know if this model also has one. Thank you for your reply

    By Marsu Jan-23/2018 11:01:09

    A

    Hello Marsu,
    Thanks for your inquiry.

    Yes, the item has a heating plate.

  • Q

    What Flexible Filaments can this print? TPU, TPE, TPC, Nylon, any other variant, all?

    By Márcio Jan-23/2018 02:01:04

    A

    Hello Márcio,
    For the issue, please check detailed information as follows:

    Supporting material: ABS,Carbon Fiber,Flexible Filaments,PETG,PLA,PVA,Wood

  • Q

    Do yo have this item in sotck? If not, when you probably will have?

    By Adrian Jan-02/2018 05:01:37

    A

    Hello Adrian,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do yo have this item in sotck? If not, when you probably will have?

    By Adrian Nov-10/2017 02:11:23

    A

    Hello Adrian,

    This item can be sent out between Nov 14 - Nov 17 after payment.

    Please feel free to order now.


Prev 1 2Go To: GO

  • Q

    Do you offer warranty for this item?

    By Giannis Feb-01/2018 06:02:43

    A

    Hello Giannis
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello again! I check the detailed information, that's why i ask what flexible filaments can this print? thank you in advance, best regards.

    By Márcio Jan-24/2018 02:01:04

    A

    Hello Márcio,


    Supporting material: ABS,Carbon Fiber,Flexible Filaments,PETG,PLA,PVA,Wood .


    Let me know if you need any further assistance.


  • Q

    Hello, I saw in a video a green heating plate and would like to know if this model also has one. Thank you for your reply

    By Marsu Jan-23/2018 11:01:09

    A

    Hello Marsu,
    Thanks for your inquiry.

    Yes, the item has a heating plate.

  • Q

    What Flexible Filaments can this print? TPU, TPE, TPC, Nylon, any other variant, all?

    By Márcio Jan-23/2018 02:01:04

    A

    Hello Márcio,
    For the issue, please check detailed information as follows:

    Supporting material: ABS,Carbon Fiber,Flexible Filaments,PETG,PLA,PVA,Wood

  • Q

    Can this printer handle nylon filaments? It's not specified in the description.

    By Mario Oct-31/2017 02:10:02

    A

    Hello Mario,


    Supporting material: ABS,Carbon Fiber,Flexible Filaments,PETG,PLA,PVA,Wood .


    Let me know if you need any further assistance.


  • Q

    Does US plug machine can run at 230 volt? I'm asking this question because Shipping Cost increasing when EU 220v plug is selected.

    By Anowar Oct-16/2017 02:10:53

    A

    Hello Anowar,

    Voltage: 110V/220V

    It is not ok to run at 230 volt.


    You can see the shipping cost and delivery time during the checkout.

    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Does it have a heated bed. And what controller board has the Tevo Tornado. Sorry if i am asking this. But i need to know this before i buy this for review on my channel.

    By Mike Sep-05/2017 04:09:28

    A

    Hello Mike,


    Yes, it have a heated bed and the logo Tevo Tornado.


    Let me know if you need any further assistance.


  • Q

    Do you have it in stock and if i buy one today when would you ship it.to France ?

    By Toussaint Michelangeli Feb-01/2018 06:02:30

    A

    Hello Toussaint,

    Thanks for your inquiry.

    1: Yes, it is available now.

    2: Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you have it in stock and if i buy one today when would you ship it.

    By Larry Jan-30/2018 03:01:38

    A

    Hello Larry,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do yo have this item in sotck? If not, when you probably will have?

    By Adrian Jan-02/2018 05:01:37

    A

    Hello Adrian,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do yo have this item in sotck? If not, when you probably will have?

    By Adrian Nov-10/2017 02:11:23

    A

    Hello Adrian,

    This item can be sent out between Nov 14 - Nov 17 after payment.

    Please feel free to order now.


  • Q

    Hello, when will the Tornado be in stock? i ordered on 25th of september an till now nothing happens. At order date there was allegedly 67 piece in your warehouse. When gearbest will ship the printer? regards

    By Lars Oct-11/2017 09:10:53

    A

    Hello Lars,
    We except in stock between Oct 19 - Oct 21.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hello, i like to buy this product. I am from Macedonia and it say the shipping is $382. Is there another cheaper shipping, because this way the shipping is more expensive than the product.

    By Toni Stanojoski Feb-17/2018 02:02:56

    A

    Hello Toni,
    Given that we ship from China a large volume of orders, we can guarantee we provide the best price for international shipments. Kindly note that shipping fees are charged by the shipping company.
    Please take a look at our free shipping product here ( sent by flat rate shipping).
    http://www.gearbest.com/about/shipping-methods.html

  • Q

    pueden declarar menos precio??

    By Nico Jan-30/2018 05:01:09

    A

    Hello Nico,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can you declacre it with 130$ ?

    By Pit Oct-30/2017 11:10:50

    A

    Hello Pit,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!