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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (47)
  • Product information (25)
  • Stock status (5)
  • Payment (0)
  • About shipping (17)
  • Others (0)
  • Q

    Is it on stock?

    By Santiago nunez Dec-07/2017 06:12:30

    A

    Hello Santiago,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    - What is the difference between "US Plug" and "US Plug Upgraded version" ? - How long would shipping take to the united States after order is placed ? Thank you !

    By Padmanabha Kamath Nov-07/2017 12:11:33

    A

    Hello Padmanabha,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What quality is the printer capable of? I see .4mm but can it go down to .05mm?

    By Kyle Oct-29/2017 11:10:41

    A

    Hello Kyle,


    Thank you for your inquiry.


    All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.


    We also have an excellent warranty on most of our products, and a great customer service team.


    It only has Nozzle diameter: 0.4mm.


  • Q

    Hi, is it in Stock at this time? I order one and waiting for shipping.

    By Patrick Oct-25/2017 01:10:17

    A

    Hello Patrick,
    We are sorry this item not in stock now, we except ship between Nov 1 - Nov 3.

  • Q

    Is it on stock?

    By Angel Oct-19/2017 12:10:35

    A

    Hello Angel,
    Yes, we have stock, please feel free to order it.
    Best Regards

  • Q

    How long shipping to Korea?

    By bea yeonhwa Oct-17/2017 03:10:04

    A

    Hello bea,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi is it possible to get a lower price on shipping to Iceland with the eu plug? It is currently 160 dollars for shipping, but I think it is too much. Best wishes Aggimu

    By Aggimu Oct-09/2017 01:10:45

    A

    Hello Aggimu,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    how long shipping to thailand

    By sombat Oct-02/2017 11:10:48

    A

    Hello sombat,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I would like to buy eu upgraded version of cr-10, there is any additional payment ? somebody report additional payment for custom? thank you

    By Jojo Oct-02/2017 05:10:26

    A

    Hello Jojo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    What is the difference between the standard and the upgraded version?

    By Michael Kirk-Williams Sep-18/2017 04:09:35

    A

    Hello Michael,
    For upgraded version, please note that it can support the function of break out filament detection and continue printing when power-off status is restored.

Prev 1 2345Go To: GO

  • Q

    - What is the difference between "US Plug" and "US Plug Upgraded version" ? - How long would shipping take to the united States after order is placed ? Thank you !

    By Padmanabha Kamath Nov-07/2017 12:11:33

    A

    Hello Padmanabha,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What quality is the printer capable of? I see .4mm but can it go down to .05mm?

    By Kyle Oct-29/2017 11:10:41

    A

    Hello Kyle,


    Thank you for your inquiry.


    All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.


    We also have an excellent warranty on most of our products, and a great customer service team.


    It only has Nozzle diameter: 0.4mm.


  • Q

    What is the difference between the standard and the upgraded version?

    By Michael Kirk-Williams Sep-18/2017 04:09:35

    A

    Hello Michael,
    For upgraded version, please note that it can support the function of break out filament detection and continue printing when power-off status is restored.

  • Q

    Hi I am in Australia but the item only shows eu or us plug - is there an australian plug capability ? thank you Steve

    By Steve Sep-16/2017 06:09:45

    A

    Hello Steve,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello I'm going to buy Creality CR 10 s the upgraded version. It is very unclear. It says it's an upgraded version. But which parts has been upgraded? Thanks

    By edris Sep-14/2017 10:09:49

    A

    Hello edris,
    For the update version, please note that it has the function of break out filament detection and continue printing when power-off status is restored.

  • Q

    Is this Crelaity cr-10 EU plug Upgrade version is this the one with dual z axis and filament sensor?

    By Scott Sep-12/2017 06:09:06

    A

    Hello Scott,


    For the item, please note that it is dual z axis.

    But for the item, please note that it can support the functions of break out filament detection and continue printing when power-off status is restored.

  • Q

    As there are no information in the product description, whats included in the newly added "upgraded Version"? Is this the CR-10s with filament Sensor, second Z-Axis and the new Board?

    By Andreas Sep-12/2017 03:09:36

    A

    Hello Andreas,
    For the upgrade version, please note that it can support the functions of break out filament detection and continue printing when power-off status is restored.

  • Q

    Hello! What is the diference between EU PLUG and EU PLUG UPGRADED VERSION ? Thank you!

    By Timotej Sep-09/2017 10:09:25

    A

    Hello Timotej,
    Thank you for your inquiry.

    The EU PLUG UPGRADED VERSION is the one has been upgraded.

    Let me know if you need any help.

  • Q

    Does this model come with a glass bed?

    By james Sep-07/2017 09:09:35

    A

    Hello james,
    Thank you for your inquiry.

    There is no glass bed with it.

    Let me know if you need any help.

  • Q

    On your sales page there is no option to select the Australian power plug, type I. How do I do this and is there an option to change the colour scheme?

    By Greg A. Aug-15/2017 12:08:15

    A

    Hello Greg,


    Sorry that this item comes with an EU adapter.

    There is no option to change the color scheme.

    Thank you for your inquiry.

Prev 1 23Go To: GO

  • Q

    Is it on stock?

    By Santiago nunez Dec-07/2017 06:12:30

    A

    Hello Santiago,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hi, is it in Stock at this time? I order one and waiting for shipping.

    By Patrick Oct-25/2017 01:10:17

    A

    Hello Patrick,
    We are sorry this item not in stock now, we except ship between Nov 1 - Nov 3.

  • Q

    Is it on stock?

    By Angel Oct-19/2017 12:10:35

    A

    Hello Angel,
    Yes, we have stock, please feel free to order it.
    Best Regards

  • Q

    Is this item currently in stock? How long would it take to process the order and ship it to Texas?

    By Jacob M Sep-05/2017 05:09:20

    A

    Hello Jacob,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, is this in stock in CN now to order? Does it come with any filament? Thank you

    By Aref Aug-20/2017 03:08:29

    A

    Hello Aref,
    This item in stock now, it doesn't contain filament.

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  • Q

    How long shipping to Korea?

    By bea yeonhwa Oct-17/2017 03:10:04

    A

    Hello bea,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi is it possible to get a lower price on shipping to Iceland with the eu plug? It is currently 160 dollars for shipping, but I think it is too much. Best wishes Aggimu

    By Aggimu Oct-09/2017 01:10:45

    A

    Hello Aggimu,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    how long shipping to thailand

    By sombat Oct-02/2017 11:10:48

    A

    Hello sombat,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I would like to buy eu upgraded version of cr-10, there is any additional payment ? somebody report additional payment for custom? thank you

    By Jojo Oct-02/2017 05:10:26

    A

    Hello Jojo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hallo dear sir/miss, I would like to know about the additional chargew I would have to have the Creality3D CR - 10 3D Printer 212296801 shipped in Greece. Thank you for your time,

    By Tassos Sep-16/2017 05:09:19

    A

    Hello Tassos,


    We won't charge you anymore.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    From which country is this printer shipped?

    By Jason Sep-09/2017 11:09:50

    A

    Hello Jason,
    We ship this item from China.

  • Q

    Hello Is there a transfer to Iraq??

    By Amar Jul-11/2017 08:07:49

    A

    Hello Amar,
    Yes, we can ship to your country by

    Priority Line 3 - 7 business days $288.32

    Expedited Shipping 3 - 7 business days $317.93


  • Q

    Hello, is this printer available in eu-warehouse? And does the shipment to austria really take over a month? regards Peter

    By Peter Jul-06/2017 08:07:46

    A

    Hello Peter,


    We are sorry this item in stock in CN warehouse only.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, hpw it will take to arrive in Italy? Thx

    By Davide Jul-03/2017 04:07:08

    A

    Hello Davide,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I am interested in buying the CR _- 10. Can it be shipped to the US?

    By Kevin Jul-01/2017 05:07:15

    A

    Hello Kevin,
    We can ship to US by

    Priority Line 7 - 12 business days FREE SHIPPING

    Expedited Shipping 3 - 7 business days $36.33


Prev 1 2Go To: GO

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