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Home > > > 3D Printers, 3D Printer Kits

Customer Questions & AnswersAsk a question

  • All (97)
  • Product information (57)
  • Stock status (7)
  • Payment (3)
  • About shipping (23)
  • Others (7)
  • Q

    Hello. This is in stock in a UK warehouse? So no import tax to pay? And also, do you have this machine with a UK plug? cheers Matt

    By matt Oct-17/2017 08:10:06

    A

    Hello matt,
    This item in stock in CN warehouse only, we are sorry we don't have UK plug, you can but an adapter.

  • Q

    Is there a filament in the set?

    By Pkl Oct-16/2017 09:10:09

    A

    Hello Pkl,
    For the item, please note that there is no filament in the parcel.

    Hope you can understand that.

  • Q

    How long will it take to get to Brazil when ordering this product?

    By Jacson Nunes Leandro Oct-10/2017 10:10:26

    A

    Hello Jacson,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How long will it take me to come toThailand when I order this product?

    By wut Oct-09/2017 11:10:19

    A

    Hello wut,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi I'm thinking of buying the Creality3D CR - 10S 3D Desktop DIY Printer. What is the best price you can do it for. And can you invoice it for £150.00

    By Adrian Oct-09/2017 01:10:14

    A

    Hello Adrian,


    The price is decided by our system, it out of our control.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    How long will it take me to come to Korea when I order this product?

    By JI HWAN LEE Oct-04/2017 01:10:01

    A

    Hello JI,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is the EU version in the UK warehouse the upgraded cr-10s?

    By Tomas Oct-02/2017 12:10:32

    A

    Dear Tomas,


    Thank you for your inquiry.

    It is Creality3D CR - 10 with EU plug and is in stock now in UK warehouse.

  • Q

    Hello, I see UK-3 warehouse option. Does it mean I don't need pay VAT?

    By Tomas Sep-30/2017 01:09:30

    A

    Hello Tomas,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I can see EU PLUG and EU PLUG UPGRADE VERSION options, what are the differences?

    By TOMAS Sep-18/2017 01:09:23

    A

    Dear TOMAS,


    Thank you for your inquiry.

    They are different specifications of the plugs.

    Please refer to this link http://prntscr.com/gqmgh7

  • Q

    Does this printer comes with 2 nozzles (one as spare) like many videos on youtube where people buy them from gearbest? and some filament is already in the box?

    By Andrea Sep-16/2017 07:09:57

    A

    Hello Andrea,

    There is only one nozzle in the package.

    There is no filament and you can check the package contents here http://prntscr.com/gpretz

Prev 1 234 ... 10Go To: GO

  • Q

    Is there a filament in the set?

    By Pkl Oct-16/2017 09:10:09

    A

    Hello Pkl,
    For the item, please note that there is no filament in the parcel.

    Hope you can understand that.

  • Q

    Is the EU version in the UK warehouse the upgraded cr-10s?

    By Tomas Oct-02/2017 12:10:32

    A

    Dear Tomas,


    Thank you for your inquiry.

    It is Creality3D CR - 10 with EU plug and is in stock now in UK warehouse.

  • Q

    I can see EU PLUG and EU PLUG UPGRADE VERSION options, what are the differences?

    By TOMAS Sep-18/2017 01:09:23

    A

    Dear TOMAS,


    Thank you for your inquiry.

    They are different specifications of the plugs.

    Please refer to this link http://prntscr.com/gqmgh7

  • Q

    Does this printer comes with 2 nozzles (one as spare) like many videos on youtube where people buy them from gearbest? and some filament is already in the box?

    By Andrea Sep-16/2017 07:09:57

    A

    Hello Andrea,

    There is only one nozzle in the package.

    There is no filament and you can check the package contents here http://prntscr.com/gpretz

  • Q

    What is the difference between the upgraded version and the normal one?

    By Andrea Sep-16/2017 07:09:39

    A

    Hello Andrea,

    With the functions of break out filament detection and continue printing when power-off status is restored ( only for the upgrade version )

  • Q

    Hello! Does the printer come assembled? How easy is it to find maintenance parts?

    By Fellipe Sep-03/2017 12:09:01

    A

    Hello Fellipe,

    No, you need to assemble it by yourself.

    You can choose the other parts here https://www.gearbest.com/3d-printer-parts-c_11400/


  • Q

    Can it support Nylon filament?

    By Francis Aug-24/2017 05:08:05

    A

    Hello Francis,


    No, it can not support Nylon filament.

    Thank you for your inquiry.

  • Q

    I'd like to purchase one of this and have it shipped to hong kong, can it be equipped with a hong kong plugs type and 200/220 voltage? Thanks

    By charles Aug-12/2017 08:08:19

    A

    Hello charles,


    Yes. We will send an adapter with all our products according to the order's country of delivery.


  • Q

    in a question you say it's 2 z axis version, in another it's not, so just would know which version is.

    By paolo Aug-10/2017 06:08:14

    A

    Hello paolo,

    Sorry, it isn't two z axis version.

    Hope you can understand.

  • Q

    can i get this with a uk plug

    By dale merryweather Aug-02/2017 01:08:56

    A

    Hello dale,
    We are sorry it has US and UK plug only, but you can buy an adapter so you can use in your country.

Prev 1 23456Go To: GO

  • Q

    Hello. This is in stock in a UK warehouse? So no import tax to pay? And also, do you have this machine with a UK plug? cheers Matt

    By matt Oct-17/2017 08:10:06

    A

    Hello matt,
    This item in stock in CN warehouse only, we are sorry we don't have UK plug, you can but an adapter.

  • Q

    When will the printer be in Stock in the EU warehouse?

    By Tim Sep-05/2017 03:09:32

    A

    Hello Tim,
    We are sorry we don't have this plan yet.

  • Q

    I'll be in France (Paris) from September 10 to September 17 and would like to colect it there. Can you guaranty that the printer will arrive until that data ? After that it will be impossible to get the product.

    By Gustavo Voltani von Atzingen Jul-07/2017 05:07:31

    A

    Hello Gustavo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does Gearbest have any to ship out tonight? I ordred 1 and was told they were out of stock, but the site says 60 left... whats going on here.

    By Devlyn Jun-20/2017 01:06:28

    A

    Hello Devlyn,
    Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. The total delivery time is the processing time plus the shipping time.

  • Q

    hello...do you have stock about this product to ship argentina?

    By brian Jun-07/2017 08:06:48

    A

    Hello, brian,

    Thank you for the inquiry.

    Sorry, the item is back-ordered, we expect to ship it at around June-25th if you order it at today.

    Please feel free to contact us if you have additional questions.


  • Q

    i want to buy 4 of these machines do you have them in stock to send to usa Joe Leto

    By joe Feb-28/2017 01:02:26

    A

    Hello joe
    This item usually can be sent out between Mar 15 - Mar 20.

    Please feel free to order now.

  • Q

    Hey guys, Just making sure that you have this item in stock and can ship in the next few days before I order Cheers

    By Josh Feb-13/2017 01:02:35

    A

    Hi Josh,


    Thank you for your inquiry.

    The dispatch time is between Feb 28 - Mar 5.

    Thank you for your attention.

    Have a nice day!

  • Q

    If you can send me parts that cost less them $ 100 dollars, I will have invoice for each one of them? I don't want to pay $200 dollar from taxes

    By Eduardo Jun-28/2017 04:06:04

    A

    Hello Eduardo,

    Sorry, we cannot do this for you.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, if a make a complete video unboxing and test, published in my website acheter-chinois-pourquoi-pas.com , visited daily by approximately 500 frecnh people, can you reduce the price for me please ? Thanks a lot and have a good weekend

    By Gautier Feb-19/2017 03:02:06

    A

    Hello Gautier,

    We can not reduce the price for you.

  • Q

    Should I pay VAT if I order this item from Europe(Hungary). What is the amount of that? Thank you!

    By Feri Feb-12/2017 04:02:04

    A

    Hello Feri
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html


    It will be shipped from China

  • Q

    How long will it take to get to Brazil when ordering this product?

    By Jacson Nunes Leandro Oct-10/2017 10:10:26

    A

    Hello Jacson,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How long will it take me to come toThailand when I order this product?

    By wut Oct-09/2017 11:10:19

    A

    Hello wut,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi I'm thinking of buying the Creality3D CR - 10S 3D Desktop DIY Printer. What is the best price you can do it for. And can you invoice it for £150.00

    By Adrian Oct-09/2017 01:10:14

    A

    Hello Adrian,


    The price is decided by our system, it out of our control.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    How long will it take me to come to Korea when I order this product?

    By JI HWAN LEE Oct-04/2017 01:10:01

    A

    Hello JI,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I see UK-3 warehouse option. Does it mean I don't need pay VAT?

    By Tomas Sep-30/2017 01:09:30

    A

    Hello Tomas,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Its possible sent to brazil by BR EXPRESS?

    By AF Aug-28/2017 07:08:24

    A

    Hello AF,
    We can ship by express line to your country.

  • Q

    Hello, do you ship to argentina? how long would it take to arrive via priority line? And via priority line is shipped by plane or ship?

    By Martin Aug-26/2017 01:08:29

    A

    Hello Martin,

    We ship to Argentina.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days.

    2) Priority Line: 5-25 business days (Only available for certain countries)by plane.


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, Is it possible to say on the shipping the packet has a value of 30.-? I have a lot of taxes about shipping.

    By Poli Aug-25/2017 01:08:05

    A

    Hello Poli,
    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

  • Q

    Is duty payable @ VAT on import into Europe. ? Thanks

    By robin bonathan Jul-25/2017 10:07:54

    A

    Hello robin,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, I'm from Argentina, have you shipped any CR-10 to this country? I want to know if another buyer had any issues regarding the shipping, due to my country's shipping policies. Regards.

    By Juan Pablo Nico Jul-23/2017 09:07:24

    A

    Hello Juan,
    For the item, please note that we can ship the item to Argentina after checking.

    Please rest assured.

Prev 1 23Go To: GO

  • Q

    Hi! I have received the printer today but it has problems with the extruder. All the other motors (z,y,z) work ok but the extruder does not move (if I switch the cable with another one then it does). I measured the voltage on the X motor line with a multi-meter and I do get input on the multi-meter screen when requesting in the menu to move X with some amount. But on the extruder(E) line, when I request to move by some amount and measure with the multi-meter I get no readings. This implies that the E cable is bad or something with the internal circuits/rom. Please help me fix this issue. Also, where should I contact Creality 3D for this problems I am seeing with the printer?

    By Dumitru-Alin Jul-04/2017 02:07:03

    A

    Hello Dumitru-Alin
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello, I would ask you if you can send me the machine to do a review of it in spanish, I am a spanish person and when I was looking forward information about it, I didn't find. I want star in 3D printer's world and I think it is a good oportunity to me, make a review of one of the best 3D printer in this price to give me know and for you because I can do know spanish people about your product. I don't where I have to ask and I deciced do by here. I am looking forward your answer soon, thanks you very much for your attention.

    By Javi Jun-23/2017 08:06:34

    A

    Hello Javi,

    Please kindly contact our Youtube team via email here: youtube@gearbest.com.


  • Q

    Have you ever sold this 3D printer in India? And do we have to pay customs duty for this product if we are importing it to India?

    By Abhay Sharma Jun-17/2017 05:06:59

    A

    Hello, Abhay

    Thank you for the inquiry.

    The item can be shipped to India.

    Sorry, but you might need to pay tax for the item.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.


  • Q

    Hi I have another question. In tax info you write "ALL prices listed on GearBest exclude taxes, import fees, and customs duties. Customers may be subject to these fees." What does it mean, doues it mean if I want to ship to Czech Republic you will py VAT and custom tax instead of me? Thanks for answer.

    By Jan Zlesák Jun-04/2017 11:06:13

    A

    Hello Jan,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello there, My name is James and I'm a YouTube content creator with about 25,000 subscribers. I do a lot of casual cosplay, and I'm jumping into full cosplay. I'm looking for a way to produce props for my costumes and 3D printing seems like the best option. I was wondering if some deal could be made for a significant price reduction (or complimentary product) in exchange for features in every video that I use the printer in? Thank you in advance, -James

    By James Hull Jun-01/2017 09:06:27

    A

    Hello James,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.


  • Q

    Will you be offering the larger CR-10-S4 here?

    By Chango Feb-14/2017 04:02:06

    A

    Hello Chango


    Thank you for your inquiry.

    This item is not available for now, We will do our best to restock it in about 7-15 business days, Please feel free to refer to other items:http://www.gearbest.com/diy-printer-_gear/.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    I have created a Facebook page for english speakers: https://www.facebook.com/groups/3dPrinterCR10 - hope I get my order soon.

    By Phil Porter Jan-29/2017 06:01:21

    A

    Hello Phil
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.