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VIP MEMBER

Membership Benefits Overview

Title Upgrade Package

When your title is upgraded, you have a chance to earn a "Title Upgrade Package" with a massive $188 site-wide coupon!?For example, being promoted from "New Users" to "Citizens".Limit: You can only receive one "Title Upgrade Package" per corresponding level once every year.

Note:

1. If gifts for level promotion and title upgrade occur at the same time, members will only receive a Title Upgrade Package for the title upgrade.

2. The Title Upgrade Package corresponding to each title can only be received once per calendar year.

3. Gift Packages must be collected within 7 days; unclaimed Gift Packages will expire after this.

Level Upgrade Package

When your level has been upgraded, you will get a "Level Upgrade Package" and the opportunity to receive an $88 No-Limit Coupon!?Example: When you upgrade from lv.1 to lv.2, you will get one "Level Upgrade Package".Limit: You can only receive one "Level Upgrade Package" per corresponding level once every year.

Note:

1. If gifts for level promotion and title upgrade occur at the same time, members will only receive a Title Upgrade Package for the title upgrade.

2. The Title Upgrade Package corresponding to each title can only be received once per calendar year.

3. Gift Packages must be collected within 7 days; unclaimed Gift Packages will expire after this.

VIP exclusive package

Complete the specified order (without incurring any return/refund) quantity to get exclusive gift packages, up to 2 packages per month for each person.

Examples:

1. When you purchase 3 orders as a "Citizen", you will receive an exclusive "Citizen" Gift Package;

2. When you have purchased 2 orders during the "Magistrate" period and the 3rd order is completed during the "Aristocratic" stage, you will receive an exclusive "Noble" Gift Package;

3. When you have purchased 2 orders during the "Noble" period and the 3rd order is completed during the "Citizen" stage, you will receive an exclusive "Citizen" Gift Package;

Note:

1. If gifts for level promotion and title upgrade occur at the same time, members will only receive a Title Upgrade Package for the title upgrade.

2. The Title Upgrade Package corresponding to each title can only be received once per calendar year.

3. Gift Packages must be collected within 7 days; unclaimed Gift Packages will expire after this.

30 Day Unconditional Refund Guarantee for Unopened & Unused Items

If, for any reason, you do not want your item within 30 days of receiving it, you may contact us for a return and refund. Kindly note that in such cases, the return shipping fee is the customer"s responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

*During special circumstances, the maximum product return period allowed may also be extended.

Benefits of using Points

Gearbest users can use Points to reduce the Order Price. For example, if you want to buy a $19 toy and you currently have 50 Points, then your amount payable is reduced to just $18.

Details are as follows:

Cost Reduction Limit(%) Maximum Amount of Point Usable Maximum Order Value
New User 30% 2500 $50
Citizen 30% 2500 $50
Magistrate 30% 2500 $50
Noble 30% 2500 $50
Royalty 30% 2500 $50

Gearbest users will earn a certain amount of points based on the order value whenever they shop. For example, if you purchase a $499 mobile phone and actually pay $499, you will receive 499 points (a 1:1 ratio).

Details are as follows:

Level Reward Points Ratio Order Payment (Example) Points Earned
New User 1:1 $250 250
Citizen 1:1 $250 250
Magistrate 1:1 $250 250
Noble 1:1 $250 250
Royalty 1:1 $250 250

24/7 Priority Service

When providing customer service, Gearbest will sort tickets based on the respective member's title. At any time, Gearbest reserves the right to give priority service to VIP members, guaranteeing the quality of service.

VIP Birthday Gift Package

Gearbest will present you with a dedicated birthday gift during your birthday month; this can be used to deduct the order amount when you shop here. This will provide you with further savings. For example: If your birthday is October 25, you will receive a birthday gift on October 1.

Note:

1. You will need to fill in your birthday details in your personal data before you can receive your Birthday Gift Package.

2. The Birthday Gift Package is issued once per calendar year, and will not be issued again in the same year (whether used or not);

3. Gift Packages must be picked up within 7 days. Unclaimed Gift Packages will expire after this.

How to get more customer benefits?

In order to create an even?better shopping experience for you, the more time you spend at Gearbest, the higher your membership title can be, providing even more membership benefits.

The details are shown below:

Level Benefits

New Users

Citizens

Magistrate

Noble

Royalty

30 Day Unconditional Returns
Level Upgrade Package
Title Upgrade Package
VIP Exclusive Package
VIP Birthday Gift Package
Benefits of using Points MORE MORE MORE
24/7 Priority Service

How to gain more Growth Value?

1.Based on your purchase history

All spending on Gearbest is converted to Growth Value.

Note:

1"If you purchase items such as Flash Sale items, clearance items, and other items with an activity logo (such as "APP Exclusive Price"), Growth Value gained will be lower than the value of your purchase of conventional products;

2"The Growth Value will be updated in your member account as soon as your order has shipped out.

2.First time shopping rewards

When you make a purchase on Gearbest for the first time, you will receive a one-time bonus reward of 80 Growth Value; and when you spend on Gearbest for the second time, you will receive a one-time bonus reward of 60 Growth Value.
Note: If you complete a product refund/return, the associated Growth Value will be deducted from your record.

3.Help us to personalize your experience

Gearbest is required to present a Birthday Gift Package based on the personal information you provided. When you complete your personal data, you can obtain Growth Value rewards ranging from 2 to 30, which are indicated in the personal data area.

Note:

1"Growth Value rewards gained from updating your personal data are one-time only, modifying the data again will not gain any additional Growth Value;

2"Gearbest uses your personal data to recommend products that may be of interest to you, such as suitable gifts on important dates (such as your birthday). Gearbest will never disclose your private details to any third party and always takes your privacy seriously.

Will my growth value be reduced?

1.Deductions for product returns

For example: Mike purchases a $19.99 item and gained 20 Growth Value. However, Mike applies for a product return, leading to a deduction of 20 Growth Value, and any associated change of his membership level.

2.Violation of website shopping rules will be penalized

For example: Our system detects a customer intentionally exploiting a vulnerability to steal points (or conducting any other prohibited activity that contravenes our website policies). If the customer is added to our blacklist for serious breaches, they may be subject to losing a certain percentage of their Growth Value; in the most extreme cases, their entire Growth Value may even be reset.

Does my level/title decrease?

Yes, it is possible for your level to be reduced.

Membership is not permanent

Starting from the time you become a member, you will slowly lose some of your Growth Value every 180 days, leading to any associated change of your membership level based on the latest Growth Value.

Details are as follows:

Level V0 V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12
Deducted Value 0 0 0 0 -160 -300 -450 -620 -1000 -1800 -2600 -4300 -9000

Which behavior can cause my membership to be canceled

If the system detects the following behavior, Gearbest reserves the right to blacklist the associated customer account or cancel the membership.

1.Frequent cancellation of orders

If you place an order but you are hesitant to pay for it, this is human nature. However, if a user frequently places a number of orders within a period of time and then cancels all of them, they may be added to a membership "black list" with their corresponding membership rank cancelled.

2.Hacker causes damage to the website

Including (but not limited to) the use of website vulnerabilities to illegally obtain points, Growth Value, and other benefits.

* The Gearbest Operations Team reserves the right to amend and/or make the final interpretation of the above rules.