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Home > > > Action Cameras

Customer Questions & AnswersAsk a question

  • All (89)
  • Product information (66)
  • Stock status (1)
  • Payment (1)
  • About shipping (7)
  • Others (14)
  • Q

    I'm from Brazil, i would like to know if there is any tax to be paid at customs when the product arrives here and how many days does it arrives, more or less?

    By Igor Alves Aug-09/2017 09:08:15

    A

    Hello Igor,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 15-30 business days

    3) Priority Line: 21-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Eu quero comprar mais bateria para esta Câmera . Onde posso procurar por isso?

    By LARISSA Jul-31/2017 07:07:01

    A

    Hello LARISSA,
    Thanks for yur inquiry.

    Sorry, we do not have the spare battery for the item for sale.

  • Q

    I want to buy more battery for this Cam. What code can i search for that?

    By Phong Jul-23/2017 12:07:31

    A

    Hello Phong,
    Please check the battery here http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_346844.html.

    Let me know if you need any help.

  • Q

    Good afternoon! What is the distortion level of the camera lens? Are the interchangeable lenses suitable for the GoPro and can they be installed in this camera instead of the standard lens?

    By Volodymyr Jul-07/2017 12:07:29

    A

    Hello Volodymyr,

    We don't have test about the distortion level of the camera lens.

    It isn't ok for the GoPro.

  • Q

    What accessories are included? If there are any. Thanks

    By Andrei Martinas Jul-07/2017 01:07:01

    A

    Hello Andrei,
    Package Contents: 1 x Elephone Explorer 4K Action Camera, 1 x Waterproof Case, 1 x Backpack Clip, 1 x Backpack Clip Case, 1 x Bike Handlebar Mount, 1 x Long Connector + Short Screw, 2 x Short Connector + Short Screw, 1 x 1/4 inch Adapter, 1 x Tripod Mount Adapter, 1 x Backdoor, 1 x J-Shaped Quick Release Mount, 1 x Flat Mount, 1 x Curved Mount, 2 x 3M Adhesive Tape, 1 x Metal Cable Tie, 4 x Nylon Cable Tie, 2 x Wrist Band, 2 x Velcro Band, 1 x USB Cable, 1 x Cleaning Cloth, 1 x English User Manual

    Let me know if you need any help.

  • Q

    Hi there. I'd like to know if I have to buy a memory card as well for this camera (might be a stupid question) and normally how many days take to receive this camera in England? Thanks

    By Joao da Cunha Jul-06/2017 12:07:29

    A

    Hello Joao,


    Supporting Micro SDHC up to 64GB (not included in the package), so you need buy one.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does this deal include charger cable or other fittings.

    By C PROWER Jul-06/2017 05:07:11

    A

    Hello C,
    Package Contents: 1 x Elephone Explorer 4K Action Camera, 1 x Waterproof Case, 1 x Backpack Clip, 1 x Backpack Clip Case, 1 x Bike Handlebar Mount, 1 x Long Connector + Short Screw, 2 x Short Connector + Short Screw, 1 x 1/4 inch Adapter, 1 x Tripod Mount Adapter, 1 x Backdoor, 1 x J-Shaped Quick Release Mount, 1 x Flat Mount, 1 x Curved Mount, 2 x 3M Adhesive Tape, 1 x Metal Cable Tie, 4 x Nylon Cable Tie, 2 x Wrist Band, 2 x Velcro Band, 1 x USB Cable, 1 x Cleaning Cloth, 1 x English User Manual

  • Q

    Hi. To send to Portugal I have to choose the Chinese or European warehouse? What is the best not to stop at customs?

    By Diogo Jul-03/2017 05:07:13

    A

    Hello Diogo,

    The item is only available in China now.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    esta camera tem entrada para microfone? tem algum microfone externo que funcione nela?

    By jean marco lopes da costa Jul-01/2017 04:07:01

    A

    Hello jean,
    This item has built-in microphone / speaker (AAC) .

  • Q

    Am I able to return the product if I'm not satisfied ? Will I receive my return shipping charge back ?

    By Abishek B Jun-22/2017 11:06:15

    A

    Hello Abishek
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

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  • Q

    Eu quero comprar mais bateria para esta Câmera . Onde posso procurar por isso?

    By LARISSA Jul-31/2017 07:07:01

    A

    Hello LARISSA,
    Thanks for yur inquiry.

    Sorry, we do not have the spare battery for the item for sale.

  • Q

    I want to buy more battery for this Cam. What code can i search for that?

    By Phong Jul-23/2017 12:07:31

    A

    Hello Phong,
    Please check the battery here http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_346844.html.

    Let me know if you need any help.

  • Q

    Good afternoon! What is the distortion level of the camera lens? Are the interchangeable lenses suitable for the GoPro and can they be installed in this camera instead of the standard lens?

    By Volodymyr Jul-07/2017 12:07:29

    A

    Hello Volodymyr,

    We don't have test about the distortion level of the camera lens.

    It isn't ok for the GoPro.

  • Q

    What accessories are included? If there are any. Thanks

    By Andrei Martinas Jul-07/2017 01:07:01

    A

    Hello Andrei,
    Package Contents: 1 x Elephone Explorer 4K Action Camera, 1 x Waterproof Case, 1 x Backpack Clip, 1 x Backpack Clip Case, 1 x Bike Handlebar Mount, 1 x Long Connector + Short Screw, 2 x Short Connector + Short Screw, 1 x 1/4 inch Adapter, 1 x Tripod Mount Adapter, 1 x Backdoor, 1 x J-Shaped Quick Release Mount, 1 x Flat Mount, 1 x Curved Mount, 2 x 3M Adhesive Tape, 1 x Metal Cable Tie, 4 x Nylon Cable Tie, 2 x Wrist Band, 2 x Velcro Band, 1 x USB Cable, 1 x Cleaning Cloth, 1 x English User Manual

    Let me know if you need any help.

  • Q

    Does this deal include charger cable or other fittings.

    By C PROWER Jul-06/2017 05:07:11

    A

    Hello C,
    Package Contents: 1 x Elephone Explorer 4K Action Camera, 1 x Waterproof Case, 1 x Backpack Clip, 1 x Backpack Clip Case, 1 x Bike Handlebar Mount, 1 x Long Connector + Short Screw, 2 x Short Connector + Short Screw, 1 x 1/4 inch Adapter, 1 x Tripod Mount Adapter, 1 x Backdoor, 1 x J-Shaped Quick Release Mount, 1 x Flat Mount, 1 x Curved Mount, 2 x 3M Adhesive Tape, 1 x Metal Cable Tie, 4 x Nylon Cable Tie, 2 x Wrist Band, 2 x Velcro Band, 1 x USB Cable, 1 x Cleaning Cloth, 1 x English User Manual

  • Q

    esta camera tem entrada para microfone? tem algum microfone externo que funcione nela?

    By jean marco lopes da costa Jul-01/2017 04:07:01

    A

    Hello jean,
    This item has built-in microphone / speaker (AAC) .

  • Q

    Am I able to return the product if I'm not satisfied ? Will I receive my return shipping charge back ?

    By Abishek B Jun-22/2017 11:06:15

    A

    Hello Abishek
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Does the waterproof case come with the action cam? thanks

    By Krystal Jun-18/2017 02:06:53

    A

    Hello Krystal,
    Thanks for your inquiry.


    There is 1 x Waterproof Case include.



  • Q

    Hello, have you another Waterproof Cover Case who can go even deeper in water. like 60 m? or can you show me one who is compatible with this camera? thank you

    By Diana Jun-17/2017 04:06:04

    A

    Hello Diana,
    Thank you for your inquiry.

    Please check this one http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_453002.html

    Let me know if you need any help.

  • Q

    How can I buy an extra battery in the same purchase?

    By Victor Jun-15/2017 12:06:52

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  • Q

    Quando vai ter mais em stock? da [EU]

    By ו тσσи Oct-24/2016 10:10:15

    A

    Hello ו,

    Thank you so much for your consultation.

    Please kindly check this.

    The item http://www.gearbest.com/m-goods-sn-159140602.htm is in stock now in China Warehouse.

    We hope that this is helpful.

  • Q

    Is there going to be a better discount for this product?

    By Itay Oct-11/2016 07:10:50

    A

    Hello Itay,

    I'm sorry to say that there is no other discount code, but there are some points.

    How to get points, please check it here: http://www.gearbest.com/about/about-points.html

  • Q

    I'm from Brazil, i would like to know if there is any tax to be paid at customs when the product arrives here and how many days does it arrives, more or less?

    By Igor Alves Aug-09/2017 09:08:15

    A

    Hello Igor,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 15-30 business days

    3) Priority Line: 21-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi there. I'd like to know if I have to buy a memory card as well for this camera (might be a stupid question) and normally how many days take to receive this camera in England? Thanks

    By Joao da Cunha Jul-06/2017 12:07:29

    A

    Hello Joao,


    Supporting Micro SDHC up to 64GB (not included in the package), so you need buy one.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. To send to Portugal I have to choose the Chinese or European warehouse? What is the best not to stop at customs?

    By Diogo Jul-03/2017 05:07:13

    A

    Hello Diogo,

    The item is only available in China now.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Without tracking, do not have tracking number?

    By Fernando May-24/2017 06:05:03

    A

    Hello Fernando,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How long for delivery if I order the camera on March 29, 2017

    By mohaed Mar-29/2017 02:03:13

    A

    Hello mohaed,
    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    Hello, will I pay VAT and custums tax when the item will arrive in ITALY?

    By Piero Mar-24/2017 04:03:18

    A

    Hello Piero
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    Hi, How long will shipping take to Netherlands? Full Address - Johannes Muldersstraat 13 Vlaardingen, South Holland, 3132 NH Netherlands

    By jbica Feb-21/2017 06:02:11

    A

    Hello jbica,

    The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

    The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

    The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


  • Q

    Can you buy a battery for this action camera?

    By Danis Jun-21/2017 04:06:48

    A

    Hello Danis,

    It comes you with a Built-in Lithium Ion Battery and we are sorry to tell you we do not sell the spare battery separately.


    Let me know if you need any help.

  • Q

    Can i buy extra battery?

    By Yannis Jun-07/2017 12:06:35

    A

    Hello Yannis,
    You can check http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_346844.html

  • Q

    Can indicate, with the respective links, which memory card and extra battery for this camera thanks

    By Luis Correia May-15/2017 10:05:34

    A

    Hello Luis ,


    We suggest that you can use class 10 card, as for battery, please go to our Support Center here: http://support.gearbest.com/ .

  • Q

    Hi, where can I get the newest firmware for the camera? I can't connect the Android App to the camera. Any suggestions other than upgrading the hardware?

    By Bjarni May-10/2017 02:05:34

    A

    Hello Bjarni,


    https://mega.nz/#!Kpx2iTxJ!LGmMu2wv1p6oZXgvzDqjnJxtNgkmhK_ylD9JYAQk1lA

  • Q

    I want to know if i can return the product. I am really not satisfied with this camera.

    By Rafael May-08/2017 09:05:35

    A

    Hello Rafael
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    MORO EM PORTUGAL PODEM ENVIAR ESTE ARTIGO DO ARMAZEM DA UE?

    By VICTOR Apr-22/2017 11:04:38

    A

    Hello VICTOR
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    tem funcionamento regular no Brasil, como se faz para comprar bateria adicional e qual o preço.

    By Cesar Furtado Mar-15/2017 08:03:11

    A

    Hello Cesar


    Thank you for your inquiry.

    For your reference:http://www.gearbest.com/1050mah-_gear/;

    You can use it in Brazil;

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hi, I'm interested in doing a review of this product on my youtube channel, I think it would come very well to publicize the product with a little publicity. Contact: Cristianmarint@gmail.com

    By Say Marin Jan-07/2017 10:01:58

    A

    Hello Say,
    Many thanks for your recent inquiry. Please just send an email to charles1@gearbest.com, and our related colleague will contact you about this in details within 48 Hours.



  • Q

    Hi! I would like to know if you send to Brazil. Can I buy a 64gb memory card? What value? Do you have lynk for purchase? Tks

    By Adriana Jan-06/2017 07:01:36

    A

    Hello Adriana,

    Thank you for your inquiry.

    For your reference:http://prntscr.com/ds7njg.

    Max External Card Supported: TF 64G (not included).

    The link is http://www.gearbest.com/m-goods-sn-159140601.htm.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Which battery and charger can be used with this camera?

    By Gregor Jan-05/2017 10:01:34

    A

    Hi Gregor,


    Thanks for your inquiry.

    For the bettery, please check here: http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_346844.html?wid=21

    I am sorry that we do not have the charger at the moment.

    Have a nice day!

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