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Home > > > Alarm Systems

Customer Questions & AnswersAsk a question

  • All (15)
  • Product information (11)
  • Stock status (0)
  • Payment (0)
  • About shipping (2)
  • Others (2)
  • Q

    Could you send me into my package EU adapter converters as well?

    By VageR Oct-25/2017 02:10:15

    A

    Hello VageR,
    There will not be any adapters included.

  • Q

    Where can i find the european plug converter?? becuase i want to buy it for germany.. can you tell me how i can find it?

    By Nikolaos Kapnopoulos Oct-22/2017 06:10:33

    A

    Hello Nikolaos,
    You can check https://www.gearbest.com/samsung-cables-adapters/pp_241244.html

  • Q

    Hello, is this package can be used with electric socket available in Indonesia?

    By Ronald Sep-22/2017 02:09:02

    A

    Hello Ronald,
    Yes it can be used in your country.

  • Q

    Hello, I have 2 questions, please: 1) Is this one usable in Japan (FYI: Voltage: 100V - 50Hz or 60Hz, and socket: "Type A" and "Type B" JIS-C 8303)? 2) Can you confirm or deny me that, depending by destination country, you do add the properly socket adapter(s)? Thanks!

    By Andrew Aug-15/2017 09:08:02

    A

    Hello Andrew,


    1. The item can be used in Japan. The kit is powered by the batteries.

    2. There will not be any adapters included.

  • Q

    Hello is it possible to ship from EU to avoid additional taxes?

    By Faltins Aug-14/2017 07:08:47

    A

    Hello Faltins,


    This item can only be shipped from China warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Will you be sending an adapter so that I can use this product in USA ?

    By Siddharth Aug-07/2017 01:08:11

    A

    Hello Siddharth,

    Yes, we will send you an adapter and you can use it in USA.

  • Q

    Will this ship with a UK plug? I don't mean an adapter, but an actual UK 3 pin plug?

    By Nathan May-27/2017 06:05:19

    A

    Hello Nathan,


    Please note that there is no UKplug.

    Please refer to Package Contents: 1 x Wireless Switch, 1 x Human Body Sensor, 1 x Gateway Remote Control, 1 x Outlet ( ZigBee Version ), 1 x Window Door Sensor Set, 1 x Temperature Humidity Sensor

  • Q

    Hi, Is this the latest version of the product? Thank you for the help!

    By Frank May-24/2017 04:05:23

    A

    Hello Frank,


    Yes, it is the latest version.

    Let me know if you need any help.

  • Q

    Hello, can you please help me to find an adapter so I can use this in Europe (type E plug)?

    By Mulen May-22/2017 03:05:40

    A

    Hello Mulen,


    We usually send you the item with an appropriate adapter for free.

    Welcome to place your order.

  • Q

    Is it 220V?

    By theo May-01/2017 09:05:29

    A

    Hello theo,
    Yes, it support.

Prev 1 2Go To: GO

  • Q

    Hello, is this package can be used with electric socket available in Indonesia?

    By Ronald Sep-22/2017 02:09:02

    A

    Hello Ronald,
    Yes it can be used in your country.

  • Q

    Hello, I have 2 questions, please: 1) Is this one usable in Japan (FYI: Voltage: 100V - 50Hz or 60Hz, and socket: "Type A" and "Type B" JIS-C 8303)? 2) Can you confirm or deny me that, depending by destination country, you do add the properly socket adapter(s)? Thanks!

    By Andrew Aug-15/2017 09:08:02

    A

    Hello Andrew,


    1. The item can be used in Japan. The kit is powered by the batteries.

    2. There will not be any adapters included.

  • Q

    Will this ship with a UK plug? I don't mean an adapter, but an actual UK 3 pin plug?

    By Nathan May-27/2017 06:05:19

    A

    Hello Nathan,


    Please note that there is no UKplug.

    Please refer to Package Contents: 1 x Wireless Switch, 1 x Human Body Sensor, 1 x Gateway Remote Control, 1 x Outlet ( ZigBee Version ), 1 x Window Door Sensor Set, 1 x Temperature Humidity Sensor

  • Q

    Hi, Is this the latest version of the product? Thank you for the help!

    By Frank May-24/2017 04:05:23

    A

    Hello Frank,


    Yes, it is the latest version.

    Let me know if you need any help.

  • Q

    Hello, can you please help me to find an adapter so I can use this in Europe (type E plug)?

    By Mulen May-22/2017 03:05:40

    A

    Hello Mulen,


    We usually send you the item with an appropriate adapter for free.

    Welcome to place your order.

  • Q

    Is it 220V?

    By theo May-01/2017 09:05:29

    A

    Hello theo,
    Yes, it support.

  • Q

    Is it possible, you send an German Plug Adapter with my order to Germany?

    By Domi Apr-30/2017 11:04:50

    A

    Hello Domi,
    Sorry we do not have the plug. Thanks for your support.

  • Q

    Hello friends I want to buy this kit and I have one question - which version is the product - 1 or 2. Thanks in advance!

    By Iassen Uzunov Apr-27/2017 09:04:54

    A

    Hello Iassen,
    Thank you for your inquiry.

    The item is Mi Gateway 2.

  • Q

    does this have a uk plug? Would like to use in uk./

    By andrew Apr-25/2017 10:04:56

    A

    Hello andrew,

    The item comes you with a Chinese plug(three feet).

    Let me know if you need any help.

  • Q

    Hello, I'm from Spain, do you include the plug adapters for my country? There are two components that need the adapter, do you include two adapters? Regards Thanks

    By Juan Luis Apr-25/2017 06:04:19

    A

    Hello Juan,

    Here are items in this package:1 x Wireless Switch, 1 x Human Body Sensor, 1 x Gateway Remote Control, 1 x Outlet ( ZigBee Version ), 1 x Window Door Sensor Set, 1 x Temperature Humidity Sensor

    There is no extra adapter.



Prev 1 2Go To: GO

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  • Q

    Could you send me into my package EU adapter converters as well?

    By VageR Oct-25/2017 02:10:15

    A

    Hello VageR,
    There will not be any adapters included.

  • Q

    Hello is it possible to ship from EU to avoid additional taxes?

    By Faltins Aug-14/2017 07:08:47

    A

    Hello Faltins,


    This item can only be shipped from China warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Where can i find the european plug converter?? becuase i want to buy it for germany.. can you tell me how i can find it?

    By Nikolaos Kapnopoulos Oct-22/2017 06:10:33

    A

    Hello Nikolaos,
    You can check https://www.gearbest.com/samsung-cables-adapters/pp_241244.html

  • Q

    Will you be sending an adapter so that I can use this product in USA ?

    By Siddharth Aug-07/2017 01:08:11

    A

    Hello Siddharth,

    Yes, we will send you an adapter and you can use it in USA.