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Home > > > Block Toys

Customer Questions & AnswersAsk a question

  • All (8)
  • Product information (7)
  • Stock status (0)
  • Payment (0)
  • About shipping (0)
  • Others (1)
  • Q

    I received and assembled the robot. I am trying to charge: it turns red and it is blinking alternately (a few seconds not blinking -> a few seconds blinking -> ...). After a while there is a sound like it is charged, but there is no color (neither red nor green). Pushing the on/off button nothing happens. Charging it again: it is green for a few seconds, then come the red -> blinking -> red loop again. What does this blinking mean? Is that normal?

    By Csaba Jul-22/2017 04:07:17

    A

    Hello Csaba
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Sorry for the other sensor (light, sound)you konow something, si compatibile with lego sensor ? Tank you

    By Santo Simone Feb-15/2017 01:02:55

    A

    Hi Santo,


    Thanks for your inquiry.

    So sorry that it is not compatibile with lego sensor.

    Have a nice day!


  • Q

    I have purchsed this Item. But the all info is in chinese. Please let me know for english where I have to look

    By Basha Feb-11/2017 05:02:18

    A

    Hello Customer,

    There is no English version for now.

  • Q

    Hi, Is the app for the robot Android or iOS? Thanks

    By Vitali Jan-30/2017 04:01:46

    A

    Hello Vitali,

    The app is compatible with Android 4.3 and above, IOS 6.0 and above.


    Hope it can help you.

  • Q

    Hi guys, Is this set lego-compatible? I mean could parts be used together in builds?

    By Ilya Jan-27/2017 11:01:30

    A

    Hello Ilya
    It cannot be used together with lego toys.

    Thank you for your support and inquiry.


  • Q

    Where can we get the app to operate that robot? and is there an English (or French) manual for the building of same, ? do we have to buy extra accessories to operate that robot?

    By Jean-Claude Picard Dec-23/2016 12:12:13

    A

    Hello Jean-Claude,

    The app is available on the manual. You can scan the QR code to download it.

    Currently we do not have an English manual. You do not need to buy extra accessories. Thanks for your support.


  • Q

    is this details compatible with lego details (technic or mindstorms)?

    By unel Dec-19/2016 09:12:06

    A

    Hello unel,


    Please kindly note it isn't compatible with lego details.

    Have a nice day.

  • Q

    Какие языки в приложении?

    By Alexandr Dec-19/2016 08:12:16

    A

    Hello Alexandr,

    Thank you for your inquiry.

    It is in Chinese.

    Please feel free to contact us if further questions.

    Thank you for your attention.


  • Q

    I received and assembled the robot. I am trying to charge: it turns red and it is blinking alternately (a few seconds not blinking -> a few seconds blinking -> ...). After a while there is a sound like it is charged, but there is no color (neither red nor green). Pushing the on/off button nothing happens. Charging it again: it is green for a few seconds, then come the red -> blinking -> red loop again. What does this blinking mean? Is that normal?

    By Csaba Jul-22/2017 04:07:17

    A

    Hello Csaba
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Sorry for the other sensor (light, sound)you konow something, si compatibile with lego sensor ? Tank you

    By Santo Simone Feb-15/2017 01:02:55

    A

    Hi Santo,


    Thanks for your inquiry.

    So sorry that it is not compatibile with lego sensor.

    Have a nice day!


  • Q

    I have purchsed this Item. But the all info is in chinese. Please let me know for english where I have to look

    By Basha Feb-11/2017 05:02:18

    A

    Hello Customer,

    There is no English version for now.

  • Q

    Hi, Is the app for the robot Android or iOS? Thanks

    By Vitali Jan-30/2017 04:01:46

    A

    Hello Vitali,

    The app is compatible with Android 4.3 and above, IOS 6.0 and above.


    Hope it can help you.

  • Q

    Hi guys, Is this set lego-compatible? I mean could parts be used together in builds?

    By Ilya Jan-27/2017 11:01:30

    A

    Hello Ilya
    It cannot be used together with lego toys.

    Thank you for your support and inquiry.


  • Q

    is this details compatible with lego details (technic or mindstorms)?

    By unel Dec-19/2016 09:12:06

    A

    Hello unel,


    Please kindly note it isn't compatible with lego details.

    Have a nice day.

  • Q

    Какие языки в приложении?

    By Alexandr Dec-19/2016 08:12:16

    A

    Hello Alexandr,

    Thank you for your inquiry.

    It is in Chinese.

    Please feel free to contact us if further questions.

    Thank you for your attention.


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Where can we get the app to operate that robot? and is there an English (or French) manual for the building of same, ? do we have to buy extra accessories to operate that robot?

    By Jean-Claude Picard Dec-23/2016 12:12:13

    A

    Hello Jean-Claude,

    The app is available on the manual. You can scan the QR code to download it.

    Currently we do not have an English manual. You do not need to buy extra accessories. Thanks for your support.