6 facts about order cancellation on GearBest
By GB Blog Official 2017-05-19 38872 41
How to cancel unpaid orders
If you haven't yet paid for your order and simply want to remove an item or items from your check out cart, head over My Account in the top right corner and scroll down to My Orders.
You will see a list of all of your orders (paid or unpaid). Find and click the reverse arrow icon next to the order you want to cancel.
How to cancel paid orders (not dispatched yet)
If you have already transferred the payment for your GearBest order, you will need to fill out a ticket at GearBest Support Center as soon as possible. Choose "Unsent order inquiries" under Question Type and in the next tab choose to Cancel my order (Not dispatched only). Go on to fill in the rest of the details: your order number, subject, any additional information you need to add and so on.
Can I cancel dispatched orders?
No, if your order has already been dispatched (shipped out), you cannot cancel it in this case.
Why does it still say "processing" after cancellation?
After you've submitted the ticket to cancel your order, you may notice that in your account the order will still say "processing". Don't worry, it just takes a day or two to complete order cancellation.
Will I get a notification after submitting the request?
Yes. Within 1-2 days after you've submitted your cancellation, we will send an email to the address registered in your account.
How long will it take before I get my refund?
It depends on how you want to get your refund - the processing time depends on where your refund will be arriving.
Refund to your GB Wallet: you should be getting it within 24 hours.
Refund to PayPal account: it will take about 48 hours for the transfer to arrive.
Refunds to credit cards: it takes a bit longer - from 7 to 14 business days. The exact time frame depends on your credit card provider.
So, there it is - canceling your order on GearBest is quite straightforward. Simply follow the steps above - and do not hesitate to contact us if you have any questions.
|You may also want to read:|
|Top tips and policy collections for shopping on GearBest|
|GB Coupons - the easiest way to save money when shopping on GearBest!|
|20 things you need to know when shopping on GearBest|
|Easy get 60 FREE points from Gearbest|
● Over 300,000 products
● 20 different categories
● 15 local warehosues
● Multiple top brands
● Global payment options: Visa, MasterCard, American Express
● PayPal, Western Union and bank transfer are accepted
● Boleto Bancario via Ebanx (for Brazil)
● Unregistered air mail
● Registered air mail
● Priority line
● Expedited shipping
● 45 day money back guarantee
● 365 day free repair warranty
● 7 day Dead on Arrival guarantee (DOA)
2017-04-26By GB Blog Official
2017-05-19By GB Blog Official
2018-02-02By Sophia Windsor
2018-05-16By Sophia Windsor
2017-01-04By GB Blog Official
2017-02-05By GB Blog Official
Next article:Gearbest MAD FOR MAY sale up to 70% off