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Home > GB Feature > GearBest customer service guide: choose the best way to solve your issues
GearBest customer service guide: choose the best way to solve your issues

GearBest customer service guide: choose the best way to solve your issues

By  Sophia Windsor 2018-01-19 10660 3

Welcome to GearBest! Have some questions about orders, shipping, payment and others? GearBest customer service is always happy to serve you. How to ask for Gearbest customer service and have your issues solved efficiently? This post will show you details about it.

There are a number of ways to get in touch with GearBest customer service, but choosing the way most suitable for your query can significantly speed things up. Here are the specifics on contacting GearBest customer service.

 Presale Issues
 Account Issues
 Order & Shipping Issues
 Payment Issues
 Returns & Warranty Issues
 GearBest Blog
 More Customer Service Help

Presale Issues

Presale questions refer to the questions raised before you submit an order. Typical presale questions include Product Questions, Shipping & Handling, Wholesale Orders, Dropshipping & Associate (affiliate) Program.

If you have any presale questions, you can refer to the Presale Knowledgebase first. The Presale Knowledgebase covers frequently asked presale questions and you will get all the information you need prior to making a purchase.

If you just have questions about the product you want to buy, you can also scroll down to the bottom of the product page where you will find Product FAQ, Shipping & Payment, Wholesale Inquiry, etc.


You can also submit your questions at the Customer Questions & Answers area— our consultants will get back to you in the shortest time.

Account Issues

Account issues refer to the issues related to GearBest account, such as Registration, Login & Password, Address Book, Coupons, GB Points & GB Wallet.

If you have any questions regarding your existing account or creating one, the Account Issues Knowledgebase is still the first choice to ask for help.


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Order & Shipping Issues

Order & Shipping Issues involve a lot of things, such as Changing Orders, Changing Products, Changing Quantity, Changing Address, Order Cancellation before shipping, Order Status and Order Tracking.

Likewise, we have the special Order & Shipping Issues Knowledgebase to help solve your issues about order and shipping.


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Payment Issues

Payment Issues cover Payment Methods, Payment Verification Process, Pricing Policy and Prices in different countries.     

Payment varies from country to country, but don’t worry, the Payment Issues Knowledgebase offers you detailed solutions.

Returns & Warranty Issues

In terms of Returns & Warranty, GearBest has specific terms and conditions. The common Returns & Warranty issues include: Warranty, Refunds, Missing Items, Incorrect Items, Wrong Size, Faulty Goods, and DOA handling, and so forth.

So, if you have any issues regarding Returns & Warranty, please refer to the Returns & Warranty Knowledgebase first. In addition, the general Warranty and Return section is also a good general guide for these types of questions.

GearBest Blog

GearBest Blog is also a good place to look for shopping support as it provides comprehensive information for customers: GB Feature, New Gear, How To, Download, Buying Guide. Spare some time to look through it — we are sure you will find useful information bits as well as detailed reviews and deal recommendations.   

More Customer Service Help

If you need more help, you can also contact our customer service staff directly. There are 3 ways to get in touch with us: Submit Ticket, Start Live Chat, Facebook Messenger. And you can also send an e-mail to for more help.

Related: GearBest Messenger is now live

Bottom Line

All in all, all roads lead to GearBest Customer Service. Just feel free to stop by anytime, we are always happy to answer your questions.

 You may also want to read:
 Get up to $50 worth of products for free simply by sharing
 20 things you need to know when shopping on GearBest
 What are “Add-on items” on Gearbest and how to use them to save money



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