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GearBest Messenger is now live

By Daniel Camilo 2017-07-10 7918 61

In an extremely dynamic and challenging e-Commerce industry, it is mandatory to anticipate what the customer wants in order to provide a better shopping experience. With more than one million support tickets open every month, GearBest decided to introduce the Facebook Messenger integration to gain a flawless communication with customers all over the world.

Why Choose GB Messenger for Customer Service?

We currently offer three methods for customer service: GearBest Messenger, Submit Tickets, and Live Chat. The following table shows the comparison of these three methods. We highly recommend the new GearBest Messenger function with all its convenience and functionality.

	GB Messenger	Submit Tickets	Live Chat
Response Time	Within 24 Hours	Within 24 Hours	Within 24 Hours
Method	Send your inquiry directly, and get a fast reply	Have to complete an information form, and check your result under "My Ticket"	Need to submit information before asking
Convenience	• Ask and get reply on web and Messenger App • Enjoy GearBest customer support anywhere • Can upload photos/video for assistance	• Can only submit and check your tickets on Gearbest • Requires a computer • Can only upload photos for assistance	• Only available via the website • Requires a computer • Can'tt retrieve chat history, after chat window is closed • Can't upload photo/video for assistance
Functionality	• Presale & after-sale support • Exclusive deals available • Promotion notifications	• Only after-sale customer service	• Only for presale customer service

How to Contact GearBest Through Messenger?

On GearBest

You can enjoy GB customer service anywhere with GB Messenger since it can be used on PC and Mobile platforms. You can find it on GearBest.com, or contact us on the GearBest Facebook Page, or on the Messenger App.

Find GB Messenger on GearBest.com

● On the top-right corner under "Live Chat"

● On the GearBest "Contact Us" page

Via Facebook

Connect With us on the GearBest Facebook Page, click "Message", and send us your questions.

Also remember to like our page, as you will find our best deals and amazing contests!

On Mobile

Open your Messenger app, scan this image and you will be on a direct communication Line with GearBest! You can alternatively access this url, the app will launch automatically: https://www.m.me/gearbest

Tips for Asking Questions on GB Messenger

In order to save more of your time and solve your issue much faster, we sincerely suggest you to follow these guidelines:

Questions before making a purchase

● For any product-related questions, please remember to include product links.

Questions after making a purchase

● Always include your ORDER NUMBER (so we can respond faster)
– Find your ORDER NUMBER under: My Account >> My Orders.

    ● Ask questions with photos or videos
      – This will make everything easier to understand.
      – It also helps us to resolve your problem much faster.

Use GB Messenger to Track Orders & Get Updates Notifications

GB Messenger is not only an easy-to-use tool for communicating, but also a convenient tool for tracking your orders. In addition, you can receive update notifications through the Messenger bot. All you need to do is to connect GearBest Account with Messenger on the log-in page, as shown below:

Get More Fun Than Just Support on GB Messenger

In addition to online support, GearBest offers a series of activities to return trust and support, such as:

● Join daily auctions, one lot will be offered daily. After the auction, GearBest will return the proceeds to the participants in the form of GB Points.

● Enjoy Special $0.01 Coupons, which are released daily

Satisfaction Survey

Any suggestion? This survey will be reviewed by GearBest's customer service with the support of our staff. Out of the survey participants, GearBest will randomly extract 3 customers to win 1000 GB Points (worth $20), and 30 participants to win 100 GB Points.

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