How does free shipping work on GearBest?
By David Tsang 2018-08-18 5701 2
1. What shipping methods does Gearbest offer? (Shipping methods, shipping time, shipping cost)
A great place to start is our shipping methods page. This gives a clear and detailed overview of the four main shipping methods we offer; unregistered, registered, priority line and expedited shipping. The shipping time and shipping cost of each shipping method are also different:
Avialiable Shipping Methods
Estimated Shipping Time
Shipping Cost (weight:0.14kg)
Unregistered Air Mail
15-30 business days
Registered Air Mail
15-30 business days
7-12 business days
3-7 business days
Add Shipping Insurance to your order
The page also conveniently lists the countries/regions served by each shipping method, together with actual statistical information on how many of our orders arrive within specific time ranges (e.g. within 1-7 calendar days, 8-15 calendar days, etc). However, the data is intended to be illustrative; delays may be caused by external events, e.g. force majeure, weather, public holidays, and other factors outside the courier company's direct control.
The shipping method is also a component of the final shipping cost, along with other considerations such as the shipping weight and destination country.
Taken together, the information allows you, the customer, to make the most informed decision tailored to your individual needs. For example, a customer buying an important gift would typically use a different shipping method compared to more price-conscious shoppers, while dropshippers may choose a more balanced option in terms of cost and speed.
2. Can I choose the warehouse my item(s) is shipped from?
Yes. The data on our shipping methods page is split by our regional warehouse locations; China, GW, USA, and ES. Generally speaking, shipping from the warehouse nearest to the destination (shipping address) provides for faster, shorter shipping times.
Please note that additional charges may apply for this, depending on the specific product.
3. Does GearBest offer free shipping for customers?
The short answer is yes, however there are a number of caveats.
a.Among the four shipping methods, only the Unregistered Air Mail is free.
b.Free shipping is available to a limited number of countries and products, so not all items can benefit from this free shipping option.
c.Currently, we are able to offer free shipping for orders with addresses located in the following countries; USA, Canada, Mexico, Brazil, United Kingdom, France, Germany, Italy, Netherlands, Belgium, Spain, Portugal, Turkey, Romania, Greece, Russian Federation, Ukraine, Israel, Australia, and Japan.
At GearBest, we are continually reviewing our shipping policy based on country regulations, shipping company policies, and partnership agreements we have with couriers. The list of countries (where free shipping is available to) is therefore subject to change, customers are strongly advised to check notices during the checkout stage for the most up-to-date shipping information.
4. Do any exemptions apply for free shipping?
Yes, to be eligible for free shipping, the package must also meet size and weight conditions set by the respective shipping company.
If an item(s) is oversized and/or overweight, it will not qualify for the free shipping service. It must be shipped using standard shipping or expedited shipping instead. An additional shipping fee will be applied in such cases.
Similarly, should you ever wish to enquire about our warranty, policies, or general support issues, our staff are always happy to help. As professional trained staff, they are generally the first point of contact answering your queries, providing advice, and guiding you through any process.
Class-leading support is available from our experienced Customer Support Team. Reliable, helpful and flexible, they can answer specific questions about the order process including shipping policies, or general support issues. Our staff are always happy to help, simply contact them here.
Free shipping is offered by GearBest but availability is strictly based on the shipping destination country. Size/weight conditions also apply to ensure fair use of the service.
For destination countries that do not enjoy the free shipping service, our customers can still enjoy an extensive range of affordable shipping options for any budget. Our shipping methods page provides list of options available. Simply choose the shipping option during check out and we will handle the rest.
To provide the most complete shipping experience for our customers, we also offer a tracking number and shipping insurance service. This ensures that customers receive their orders safely and on time, while having the flexibility of tracking progress online.
|You may also want to read:|
|GearBest shipping memo: save money on delivery by choosing the best option|
|Short guide on tracking fees and shipping insurance on GearBest|
|20 things you need to know when shopping on GearBest|
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