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10 common issues of 360 S6 and S5 Robot Vacuum Cleaner

By Steve Lowry 2019-04-03 7893 0

360 S6 and S5 robot vacuum are the useful product to clean your home. If you have some problems during operating them, such as automatic charging issues, can't power on, noise problem etc. This post will tell you how to solve them.

Causes and solutions:

Why 360 S6 and S5 robot vacuum are unable to power on?

1. When the battery is running low, please place Robot on the charging dock and align it with the charging electrode plates and Robot will power on automatically (when it’s completely out of power, Robot needs to be charged for a while before it powers on automatically).

2. Ambient temperature is too low or too high (below 0℃/ 32℉ or above 50℃/ 120℉),please use this product in temperature ranging from 0℃/ 32℉ to 40℃/ 104℉.

Why 360 S6 and S5 robot vacuum are unable to charge?

1. Please remove robot vacuum and check whether the charging dock indicator light is on. Make sure both of the charging dock and power adapter are all plugged in.

2. Poor contact, please clean up the electric shock on the charging dock and the charging electrod shock on the Robot.

Why 360 S6 and S5 robot vacuum are unable to go back to charge?

1. There are too many obstacles near the charging dock, please place the charging dock in an open area.

2. Robot is too far away from the charging dock. Please try to place Robot near the charging dock.

Why 360 S6 and S5 robot vacuum have abnormal behavior?

Long press the power button to shutdown and push to restart.

Why there is abnormal noise during cleaning?

The main brush, side brush or wheel may be entangled by someting, please shutdown and clean it.

The cleaning ability declines or dusting, how to fix it?

The dust bin is full, please empty and clean it.

Why the 360 robot vacuum cannot be connected to Wi-Fi?

1. When Wi-Fi signal is poor, please make sure the Robot is within the good Wi-Fi coverage.

2. Wi-Fi connection is abnormal, please reset Wi-Fi and download the latest phone App to try to connect them again.

3. Make sure password is correct.

4. The router is a 5G WiFi. However, the robot only supports 2.4G WiFi.

Why the scheduled cleaning mode is invalid?

Insufficient power! The scheduled time sleaning can only be started when the remaining attery capacity ≥ 30%.

Does the robot vacuum consume power when it is on the charging dock?

The power consumption is very low while Robot is charging, which helps to keep the battery at its best performance.

Does robot vacuum need to charge for 16 hours for the first three times uses?

Because of no memory, Lithium battery can be used after fully charged without waiting.

Wrap up

For Gearbest customers: If you've purchased the 360 S6 robot vacuum or 360 S5 robot vacuum from us, but this post doesn't solve your issues, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.