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Alfawise H96 Pro+ TV box FAQ

By Steve Lowry 2018-09-27 849 0

How to flash the firmware of Alfawise H96 Pro+ TV box? What languages does Alfawise H96 Pro+ TV box support? Why the TV box reboot automatically? This post will tell you.

Function and specification issues

Can Alfawise H96 Pro+ TV Box decode DTS-HD and Dolby TrueHD audio?

Yes, it can.

What is the max external TF does Alfawise H96 Pro+ TV Box support?

Up to 32G.

Does Alfawise H96 Pro+ TV Box support external subtitle?

No, it doesn't support. If the video has subtitle, it can display the subtitle.

Does the TV box use hardware decoding H265 video?

Yes, it does.

Does Alfawise H96 Pro+ TV Box have CE certificate?

It has CE, FCC, ROHS certificates.

Where to download the user manual of the TV box?

You can download the user manual here: Alfawise H96 Pro+ TV Box user manual in English.

Does Alfawise H96 Pro+ TV Box support OTA?

Yes, it does.

What language does the TV box support?

It supports 80 languages (such as English, German, French, Portuguese, Spanish, Turkish etc).

Will the TV box work with web camera?

It works with USB web camera.

Is Alfawise H96 Pro+ TV Box rooted?

No, it isn't. But you can root it by yourself.

What is the Bluetooth class of it?

Class 2.

Trouble shooting

Why does the box cannot get into the system? Why the box turn on / off automatically?

There is something wrong with the firmware, you need to flash the firmware.

Why the ROM doesn't have 32G as the described in the web?

Android system will occupy the ROM, like cell phone (If you bought a 16G phone, it may only have 11G available). You can refer to this post: Why do 16GB phones only have 12GB storage available.

Where to download the firmware of the TV box?

You can download the firmware here: Alfawise H96 Pro+ TV box Android 7.1 update firmware.

Why there are so many white pot on the screen?

The resolution is too high, please lower the resolution.

Why the power indicator light doesn't light up?

Make sure the power supply is normal, check the power cable connection, change other power adapter, or the hardware has been broken.

Why the WiFi connection always break down?

1. Make sure the WiFi signal is good, and has permission to connect it;

2. Do not conenct two many devices with the same WiFi;

3. Restore the TV box to factory setting;

4. Flash the firmware of the TV box.

Why there is no signal on the screen?

1. Make sure you have switched the TV to right channel (If you connect the TV box with HDMI, you need to switch the TV to HDMI channel ).

2. Flash the firmware.

Why is the screen blurry on start up?

Clean the HDMI port, check the HDMI connection, also you can change a new HDMI cable or other TVs.

Wrap up

Alfawise H96 Pro+ TV box supports 5.0G WiFi, which can improve the speed of running multi-task; 1000M LAN can improve the net speed and the performance to a large extent; H.265 and VP9 - 10 Profile - 2 decoding will offer you high definition pictures and movies.

For Gearbest customers: If you've purchased Alfawise H96 Pro+ TV Box from us and still have problems or suggestions, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

You may also want to read:

X96 TV box ROM firmware pack

H96 Pro+ TV box ROM 6.0 firmware

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