EKEN H9 4K action camera not charging/turning on problem

Your EKEN H9 action camera is not charging? Is it not turning on? What's the problem with it? Read this post, you will get your answers, as well as the solutions.

The EKEN H9 action camera is not charging.

● Check whether you have installed the battery well, simply remove it and then install it into the camera again.

● Please charge it through its original USB cable and charger. Wait for minimum 10 minutes to check whether the camera powers on.

● After a long time charging, if the camera still cannot be powered on, maybe the USB cable/charger is broken. Change another working USB cable/charger to charge it.

● If both of the ways make no sense, the battery might have something wrong. Maybe it's oxidized, you can use a cotton swab with some anhydrous alcohol to wipe the battery's metal pin. If it's useless as well, the other possible reason should be the battery is broken or the camera's charging component is broken.

● No matter it's because the battery is broken or the hardware is damaged, the best way is to contact the after-sales service for more help - maybe purchase a new original battery or send it back the factory to check and repair.

The EKEN H9 action camera is not turning on.

If the camera indicator lights, but it's not turning on, the reason might be:

● Maybe the camera battery is going to drain out, simply charge it through its original USB power cable. Usually, when the camera connects to the power source, it will automatically power on. If not, just wait for a while to let it charge for several minutes.

● After a long time charging, if the camera still cannot be powered on, maybe the USB cable is broken. Change another working USB cable to charge it.

● If both of the ways make no sense, the battery might have something wrong. Maybe it's oxidized, you can use a cotton swab with some anhydrous alcohol to wipe the battery's metal pin.

● If it's useless as well, the other possible reason should be the battery is broken, or the camera screen is damaged. In these two conditions, the best way is to contact the after-sales service for more help. Maybe purchase a new original battery or send it back the factory to check and repair.

● If the indicator doesn't light, it might be a "camera not charging" problem, please refer to the first question's answer.

For Gearbest customers: If you've purchased the EKEN H9 4K action camera from us, but the post above doesn't solve your issues, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.