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Home > How To > Elephone Explorer action camera troubleshooting guide
Elephone Explorer action camera troubleshooting guide

Elephone Explorer action camera troubleshooting guide

By  Zim Watson 2017-04-21 5206 3

Handy guide to solve Elephone Explorer 4K action camera's troubles - boot, screen, WiFi connection, image quality, sound issues.

After going through the handy Elephone Explorer 4K action camera's troubleshooting guide, you will find the answers to the matters you have met on the camera. Hope this passage can help you.

● Firstly, make sure whether you have referred the correct steps to connect the action camera to your phone. Otherwise, the connection won't be done.

 Elephone Explorer action camera connection guide:
 How to connect Elephone Explorer 4K action camera to iPhone
 How to connect Elephone Explorer 4K action camera to Android devices

● Make sure you have installed the correct connection application ELECAM. Below is the official ELECAM app downloading QR code. Download the app according to your phone's OS.

download ELECAM app by scanning QR code

● Reboot your phone and the camera to try again.

● Simply uninstall the app and reinstall it to try again.

● When you turn on the camera's WiFi feature, the LED light near the OK button will flash, which means the WiFi signal is successfully released. If the LED light doesn't light, it means the camera's WiFi component might be broken. For this condition, please contact the after-sales service to send it back the factory to check and repair.

● The camera's system error will cause this problem, too. The easiest way to solve it is to reset it. Go to the camera's Settings - Gear icon setting - Reset to Factory Settings, click the physical Down button to choose this option and click OK button to approve the choice.

reset Elephone Explorer 4K action camera

● Alternatively, you can update the camera's firmware. Download the update file from our Gearbest Blog. Then copy the file to the camera's TF card. Go to the camera's Settings - Gear icon settings - Firmware Version, tap into it, an updating notification will pop up automatically. Simply confirm it to update the firmware.

check Elephone Explorer 4K action camera's firmware version

● Maybe your phone's wireless related component has something wrong. So change another smartphone to have a try.

● The camera may drain out the battery, simply charge it through its original USB power cable. Usually when the camera connects to the power source, it will automatically power on. If not, just wait for a while to let it charge for several minutes.

● After a long time charging, if the camera still cannot be powered on, maybe the USB cable is broken. Change another working USB cable to charge it.

● If both of the ways make no sense, the battery might have something wrong. Maybe it's oxidized, you can use a cotton swab with some anhydrous alcohol to wipe the battery's metal pin. If it's useless as well, the other possible reason should be the battery is broken or the camera's charging component is broken.

wipe Elephone Explorer 4K action camera's battery

● No matter it's because that the battery is broken or the hardware is damaged, the best way is to contact the after-sales service for more help. Maybe purchase a new original battery or send it back the factory to check and repair.

● The tempered system error will cause this issue. Don't worry, simply power off the camera and then launch it again to see whether it works.

● If the reboot makes no sense, try to update the camera's firmware. Download the update file from our Gearbest Blog. Then copy the file to the camera's TF card. Go to the camera's Settings - Gear icon settings - Firmware Version, tap into it, an updating notification will pop up automatically. Simply confirm it to update the firmware.

● Once all the solutions failed, the most possible reason is that the screen is broken, for example, the flat cable is broken. It's a small case, just take it to a digital product repair center to check and fix. Or you can contact the after-sales service for more help.

● The tempered system error will cause this issue. Don't worry, simply power off the camera and then launch it again to see whether it works.

● If the reboot makes no sense, try to update the camera's firmware. Download the update file from our Gearbest Blog. Then copy the file to the camera's TF card. Go to the camera's Settings - Gear icon settings - Firmware Version, tap into it, an updating notification will pop up automatically. Simply confirm it to update the firmware.

● If none of the ways solve this problem, there must be something wrong with the camera's system. You cannot solve it yourself, so you'd better contact the after-sales service for further help.

It's kind of a little bit complicated issue, we have posted the related fixing guide for this matter. Click Fixing Elephone ELE Explorer action camera no sound issue to see the solutions.

● Check your camera lens, whether it's clean or not. If it's dirty, sure the images it captured are blurry. Simply use a clean cloth to wipe it.

● If the lens is clean, the system error will also cause this issue. You can reboot the camera and then record a video again to see whether the problem goes.

● When reboot makes no sense, try to reset the camera. Go to the camera's Settings - Gear icon setting - Reset to Factory Settings, click the physical Down button to choose this option and click OK button to approve the choice.

● Alternatively, you can update the camera's firmware. Download the update file from our Gearbest Blog. Then copy the file to the camera's TF card. Go to the camera's Settings - Gear icon settings - Firmware Version, tap into it, an updating notification will pop up automatically. Simply confirm it to update the firmware.

● All the methods are useless? If so, we have to confirm that the camera lens is damaged. You can take it to a digital product repair center to check and fix, but the better way is to send it back the factory to repair because its own engineer should know it better. Contact the after-sales service, they will help you realize it.

We sincerely hope this phone fixing guide can help you solve the Elephone Explorer 4K action camera issues.


For Gearbest customers: if the above solutions are not working for your issues, please do not hesitate to contact us. Just fill the ticket with your questions at our Support center and send it to us. And we will try our best to deal with it as soon as possible when we receive it. We are always here for helping you.

Gearbest after-sales center: Support Center.


 You may also want to read:
 How to connect Elephone Explorer 4K action camera to iPhone
 How to connect Elephone Explorer 4K action camera to Android devices

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