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Home > How To > FAQ for Xiaomi air conditioner companion
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FAQ for Xiaomi air conditioner companion

FAQ for Xiaomi air conditioner companion

By  Steve Lowry 2018-11-11 3388 0

Xiaomi Aqara Air conditioning Companion can't connect to WIFI?What are the requirements for the installation of Xiaomi Aqara air conditioning Companion? This post will provide the solutions of common issues of Xiaomi air conditioner companion.

Q: Xiaomi Aqara Air conditioning Companion can't connect to WIFI?

 

1. When connecting, please bring your mobile phone and air conditioner Companion close;

 

2. Turn on mobile Wi-Fi;

 

3. Connect to Wi-Fi network with 2.4GHz frequency band;

 

4. Get a new router or use your phone as a Wi-Fi hotspot to try to determine if it's a cyber-problem.

 

 

Q: What are the requirements for the installation of Xiaomi Aqara air conditioning Companion?

 

1. Since the air conditioner Companion mainly judges the power of the air conditioner to determine the state of the air conditioner. The installation method recommended by the air conditioner Companion is: plug in the air conditioner socket and then plug the power supply into the air conditioner Companion;

 

2. The air conditioner Companion controls the air conditioner by emitting infrared light, so the air conditioner Companion and the air conditioner must be in the same room, and there is no shade between the air conditioner Companion and the air conditioner infrared panel.

 

Q: Why can't my Xiaomi Aqara air conditioner Companion be plugged into the air conditioner socket?

 

For safety reasons, the air conditioner socket is usually 16A, so our air conditioner Companion is also 16A. If you can't plug into the ac socket, please check whether the socket is 10A. If yes, you can buy 10A converter (10A to 16A).

 

Q: How to reset Xiaomi Aqara air conditioner Companion?

 

Long press the gateway switch button for 5 seconds. When the blue light flashes, the reset is successful and you can access other Wi-Fi networks.

 

Q: After reset, why can bind Xiaomi Aqara air conditioning and other sub - equipment appear?

 

The air conditioning and other sub-devices bound by the air conditioner Companion are related to the account number, so long as the account number remains unchanged, the reset will not remove the air conditioning and sub-equipment already bound in the air conditioning Companion.

 

 

Q: Can Xiaomi Aqara air conditioning Companion connect directly to a mobile phone?

 

They can't connect directly. Users must make sure their phones are connected to WIFI and connect to air conditioning Companions via Xiaomi's smart home app.

 

 

Q: Does Xiaomi Aqara air conditioning Companion have to work with the gateway?

 

No, the air conditioner Companion fully inherits all functions of Xiaomi multi-function gateway (no small night light and illumination induction). It can work independently and also be used as the gateway of other ZigBee sub-devices.

 

Q: How do Xiaomi Aqara air-conditioner Companions, temperature and humidity sensors, and smart home apps cooperate?

 

1. The sensor first transmits the signal to the air-conditioning Companion through ZigBee wireless signal.

 

2. After receiving the signal, air conditioner Companion shall make corresponding actions.

 

3. The corresponding signal is transmitted to the cloud via the wireless router connected by the gateway.

 

4. The information received by the cloud server is transmitted to the smart home app.

 

5. After the command initiated by APP reaches the air conditioner Companion through the cloud and Wi-Fi, the air conditioner Companion converts the control command of APP into corresponding infrared code and sends it out.

 

 

Q: What can be used to do with the power key of Xiaomi Aqara air conditioning Companion?

 

Reset to connect to other Wi-Fi networks, which cannot be used to control air conditioning switches.

 

 

Q: No air conditioning, matching fails?

 

1. Please do not start matching immediately after switching on or off the air conditioner. You can wait until the air conditioner is on or off for a while (5 minutes later) and try again.

 

2. Our code library already covers the vast majority of air conditioning brands and types. Perhaps your air conditioning is not covered yet. You can upload the type and pictures of the remote control according to app guidelines. We soon studied and added.

 

 

Q: Why can't some of Xiaomi Aqara air conditioning control functions is used?

 

1. Try to use a manual match to change a code base to match again, be careful not to choose to change the air conditioning.

 

2. If the air conditioning Companion is close to the side of the air conditioner and the copper tube is near the air conditioning Companion, it may result in the air conditioning Companion losing control of the air conditioning. Adjust the position of the air conditioner Companion.

 

Q: Why does Xiaomi Aqara air conditioning Companion not provide controlled air conditioning expansion mode? (Sleep, LED lights)

 

As the infrared code library standard is not uniform, your air conditioning may not be in our full-function code library. However, the air conditioning Companion has a remote control learning feature that allows you to add your remote control commands to your app.

 

 

Q: What is the function of Xiaomi Aqara air conditioning Companion?

 

Xiaomi Aqara air conditioning Companion not only can quickly transform traditional air conditioning into intelligent air conditioning, but also has the function of Zigbee control center. Users can remotely control the traditional air conditioning through app, check the power consumption of the air conditioning at any time, and design more intelligent application scenarios by adding and linking other Zigbee intelligent devices. At the same time, it also has built-in FM broadcast function, and can be used as a leisure music companion.

 

Q: What is Zigbee?

 

Zigbee is a kind of wireless communication technology with short distance and low power consumption. It is a popular communication protocol of intelligent home control system in recent years. It has the following advantages over other communication protocols:

 

1. Ultra low power consumption.

 

2. high security.

 

3. self-organizing network, which can accommodate many sub devices.

 

 

Q: Does Xiaomi Aqara Air conditioning Companion need to cooperate with Xiaomi Multi-function Gateway?

 

No, it doesn’t.  Xiaomi Aqara air conditioning Companion comes with gateway function, it can work independently for air conditioning control, and can also be used as other Zigbee sub-equipment control center.

 

Q: What are the requirements for installation of Xiaomi Aqara air conditioning Companion?

 

1. Insert the Xiaomi Aqara air conditioner Companion into the air conditioning special socket, and then plug the air conditioning power plug into the Xiaomi Aqara air conditioning Companion's socket.

 

2. Because Xiaomi Aqara air conditioning Companions control the air conditioning by emitting infrared light, they must be in the same room.

 

Q: Why can't Xiaomi Aqara air conditioner Companion be plugged in air conditioning socket?

 

Xiaomi Aqara air conditioning Companion has a plug specification of 16A, which is suitable for most air conditioners on the market. If Xiaomi Aqara air conditioning Companions cannot plug in air conditioning sockets, please make sure that the air conditioning socket specifications are 10A. If so, you can buy 10A to 16A switch plugs. Then the Xiaomi Aqara air conditioning Companion can be used by being plugged into the switch plug.

 

 

Q: Can Xiaomi Aqara air conditioner Companion work with 16A water heater to control the switch of water heater?

 

No, Xiaomi Aqara air conditioning Companion does not contain relays. It cannot be used as a power smart socket, only for air conditioning control.

 

Q: Can Xiaomi Aqara Air conditioning Companion connect directly to Mobile phone?

 

They can't connect directly. Users must make sure their phones are connected to WIFI and connect to air conditioning Companions via Xiaomi's smart home app.

 

Q: Why are some of the control functions in my air conditioner not working?

 

For some special control functions of air conditioning, we can try to match the mode manually, which can match to the code library more accurately. You can also add instructions from the remote control to your app through this feature.

 

Q: Will air conditioning and sub-devices previously bound to Xiaomi's air conditioning Companion be removed after resetting?

 

No, after the Xiaomi air conditioning Companion resets, reconnects under the same account, previously bound air conditioning and sub devices will not be deleted.

 

 

Q: Can Xiaomi Aqara air conditioning Companion's buttons be used to switch on and off air conditioners?

 

No, it can only be used to reset Xiaomi Aqara air conditioning Companion, turn on / off alarm, FM and so on.

 

 

For Gearbest customers: If you've purchased Xiaomi Aqara Air Conditioning Companion from us and still have problem after reading the user manual, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

 

 

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