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Home > How To > Fix EKEN H9 action camera screen & image issues
Fix EKEN H9 action camera screen & image issues

Fix EKEN H9 action camera screen & image issues

By  Zim Watson 2017-06-27 2140 2

We collected the common screen and image problems that the users always meet on the EKEN H9 action camera and offered the solutions in this post. Hope it can help you.

EKEN H9 action camera

EKEN H9 action camera's resolution

Perhaps the TF card storage is full, try to change a TF card.

If you are using a new TF card, do remember to format it before using, Otherwise, the card won't work normally.

When the TF card factors are eliminated, maybe there are some system errors happening on the camera, simply reset the device. Enter its Setting interface to reset it, or press the Power button and the WIFI button together to reset the camera.

Once the reset makes no sense, the last method you can try is to flash the camera's firmware. Download the EKEN H9 action camera's firmware from our Gearbest blog and follow the EKEN H9 action camera's firmware flash guide to flash the camera.

EKEN H9 action camera's screen becomes white

Maybe some system errors happen. Please power off the camera and turn on it again. If you cannot shut off the camera, simply remove the battery from it to forcibly turn it off.

If the camera screen is still like this, try to flash the camera. Download the EKEN H9 action camera's firmware from our Gearbest blog and follow the EKEN H9 action camera's firmware flash guide to flash the camera.

Once none of the solutions work, the screen's flat cable might be broken or the screen is broken. Please take it to a digital product repair center to check and fix. Alternatively, you can contact the after-sales service for further assistance.

EKEN H9 action camera captures images with black spots

Firstly, please make sure whether the object you capture is clean and the camera lens' protective file is removed.

Check whether the camera lens is clean or not, if not, use a clean soft cloth to wipe it.

Try to reboot it, or reset it to check whether the problem disappears.

If all solutions are useless, the camera's flat cable may loosen, or the camera's lens is damaged. You can take it to a local digital repair center to check and repair. Alternatively, you can contact the after-sales service for further assistance.

EKEN H9 action camera gets blurry image

Check whether the camera lens is clean or not, if not, use a clean soft cloth to wipe it.

Change the video/photo resolution in the camera's setting. Press the camera's Power/Mode button (on the camera's front face) to switch to the Settings interface, then press the OK button (on the camera's top surface) to enter it. Press the Up and Down buttons (on the camera's right surface) to locate the Video Resolution or Photo Resolution, and press OK button to access it. Choose the resolution you prefer and press OK button to confirm.

If the blurry images issue is not caused by the above two reasons, it may happen due to some system errors. Simply reset the camera (not format, because the format option aims to format the TF card). Go to camera's Settings - Reset, choose this option and press OK button to reset the camera, removing the system errors.

When the TF card storage is full or the card's data transmission speed is slow, which also may cause this issue. So simply change a good quality branded TF card, such as the Toshiba, Samsung, MIXZA TF card. Please format the TF card before using it.

TF cards for EKEN H9 action camera

If none of the solutions work, the camera probably has some hardware issues. Please contact the after-sales service for further assistance.

When playing back the images/videos captured with the EKEN H9 action camera, there are uncountable straight lines appearing on the images like the below picture.

straight lines on EKEN H9 action camera captured images

Check whether the camera lens' protective file is removed or not. If not, simply remove it.

Check whether the camera lens is clean or not, if not, use a clean soft cloth to wipe it.

Check the images on your phone or copy the images to your PC and check whether the images are normal. If yes, your camera's flat cable may loosen so that the lines only appear on the images on the camera's screen. Or the camera's screen is damaged. Please take it to a digital product repair center to check and repair, or contact the after-sales service for further assistance.

If no, maybe there is something wrong with the camera's system. You can reset the camera to remove these errors. Enter the camera's Setting to reset it or press the Power button + WIFI button together to reset it.

There might be some unknown system errors, simply reset the camera, the problem will be solved. Press the camera's Power/Mode button (on the camera's front face) to switch to the Settings interface, then press the OK button (on the camera's top surface) to enter it. Press the Up and Down buttons (on the camera's right surface) to locate the Reset option and press OK button to confirm it. Alternatively, press the Power button + WIFI button together to reset the camera.

When the TF card storage is full or the card's data transmission speed is slow, the video recording will be affected as well. And it's the most possible reason in fact. So simply change a good quality branded TF card, such as the Toshiba, Samsung, MIXZA TF card. Please format the TF card before using it.

EKEN H9 action camera gets stuck

Maybe some system errors happen. Please power off the camera and turn on it again. If you cannot shut off the camera, simply remove the battery from it to forcibly turn it off.

If the problem persists, try to flash the camera. Download the EKEN H9 action camera's firmware from our Gearbest blog and follow the EKEN H9 action camera's firmware flash guide to flash the camera.

Once none of the solutions work, the camera's hardware is broken. Please take it to a digital product repair center to check and fix. Alternatively, you can contact the after-sales service for further assistance.

 You may also want to read:
 Fix EKEN H9 4K action camera WIFI & TF card problems
 EKEN H9 4K action camera not charging/turning on problem
 How to flash/update the EKEN H9 action camera's firmware

For Gearbest customers: If you've purchased the EKEN H9 4K action camera from us, but the post above doesn't solve your issues, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

 

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