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Home > How To > Fix Ulefone Metal smartphone battery drain & charging issues
Fix Ulefone Metal smartphone battery drain & charging issues

Fix Ulefone Metal smartphone battery drain & charging issues

By  Sophia Windsor 2017-10-25 3644 5

Your Ulefone Metal won't charge? Or the battery consumes very fast? Or it powers off once it has 30% power? How to deal with these issues? This fix guide may tell you.

Ulefone Metal battery drain and charging problems

● You may be bothered that your phone's battery power sharply reduced from 15% to 0 just within one minute. If so, you can try restoring your Ulefone Metal to the factory default in Setting features.

Note: please back up all your important data on the smartphone before resetting, such as contacts, photos, files and so on.

● Once the resetting finished, you can charge and discharge your smartphone twice. That means running your smartphone down to 50%, charging it up and running it down to 50% again and charging it up again. Then check if the battery gets better.

● Some programs running on your smartphone can also consume lots of power, such as GPS, Bluetooth, portable hotspot and so forth, so you had better close them when the battery power is running low.

● If all the solutions above don't help, your Ulefone Metal's battery may be broken. Please take it to a repair store or send it back to the factory to check and fix.

Your smartphone may suffer such case: it powers off once it has 30% power and the LED light doesn't flicker when charging. If so, please try the following solutions:

● Please charge your smartphone and then reboot it to check if the problem disappears.

● If the problem still exists, your phone or phone's battery may have been damaged, please take it to a repair store or contact with our after-sales service to ask for factory return and repair.

You may encounter such charging problems on Ulefone Metal smartphone: when you charge the phone, it shows the charging symbol, but the battery power doesn't increase. If so, please try the following solutions:

● Please check if there are many Apps running in the background, if so, please close some Apps not in use to reduce the power consumption.

● Please try charging your phone for about half an hour under the power off state. Then check if the power increase.

● Replace another universal USB charging cable and smartphone USB charger to test if it is due to the charging cable or charger problem.

● Use another USB port or socket to check if the problem disappears.

● Please check if there are some foreign matters in the USB port, such as dirt, liquid and so forth. If so, please clear the foreign matters out.

● If it still doesn't help, please try restoring your phone to the factory default.

Note: please back up all your important data on the smartphone before resetting, such as contacts, photos, files and so on.

If your smartphone is in power on state, you can reset your phone in the Settings feature.

If your smartphone cannot power on, please try the following steps:

A. Hold the power key and volume down key at the same time to enter Recovery Mode.

B. Use the volume up and down keys to navigate to the restore option, select "Wipe data or Factory reset" - "Wipe cache partition" - "Yes".

C. Once the reset is finished, please reboot your smartphone to see if it goes back to normal.

● If the resetting doesn't change the case, there may be something wrong with the USB port of your phone, please take it to a repair store or contact with our after-sales service to ask for professional help.

● The charging plug or the USB port of smartphone may have been oxidized. Please wipe off the oxide layer on the charging plug with an eraser, and use a cotton swab dipped in anhydrous alcohol to clean the USB charging port of the phone. Once the cleaning finished, please wait for about one minute. Then charge your Ulefone Metal again to check if it gets right.

● Please make sure it is the original charger and charging cable. If it's not original, please try replacing the original one to check.

● Please hold the power key three times and then hold it for about 10 seconds to see it your smartphone can power on. If it can power on, you can try charging it in power on state.

● Your phone's battery may haven't been activated, so please hold the power key for about 30 seconds to activate the battery. Then charge it to see if it works.

● Your smartphone battery may have been completely drained, so please charge it for about 10 minutes. Then check if it can power on.

● The adapter or charging cable may have been damaged. Please replace another available adapter or charging cable to test if it can charge normally.

● If all the solutions above don't work, there may be something wrong with the USB port or the phone battery. Please take it to a repair store or send it back to the factory to check and restore.

Has this guide helped you solve the battery problems of your Ulefone Metal 4G smartphone? If you have other questions about the phone's battery that not covered in this guide, welcome to submit your questions at our Support Center. We will try our best to solve your problems as soon as possible.


 You may also want to read:
 Fix Ulefone Metal smartphone power on/off & password issues
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 Solve Ulefone Metal 4G smartphone screen problems
 Ulefone Metal smartphone ROM firmware

 

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