Fixing common issues of Alfawise WS - 960 robot window cleaner
By Steve Lowry 2019-03-13 3707 0
Common pre-sales problems
It won't fall. This robot adopts a triple protection function. The suction rate can reach 2.8 kpa, and the vertical load-bearing can reach 7 kg, which are enough to ensure that the robot will not fall; if a sudden power failure occurs, the built-in battery of the robot can absorb glass for 30 minutes; at the same time, the safety rope protection measures are taken to prevent the robot from accidental fall.
The robot has no collision border design, and the area of its cloth cover is no longer limited. The cleaning robot does not leave a dead angle. The robot adopts the setting of the cloth zone. It has the function of removing dust from glass, cleaning and wiping independently, removing dust on glass efficiently while walking. The robot absorbs and wipes at the same time and cleans with ultra-fine fiber cloth, fine wiping. There is no damage to glass and no trace after wiping.
(1) The robot adopts the design of wiping cloth zoning, which has the function of glass dust removal and cleaning and wiping independent operation. It removes dust on the glass efficiently during walking. The performance of the robot in dirty glass is more prominent, and it effectively avoids the phenomenon of track being easily slippery and frequent cleaning and replacing the wiping cloth.
(2) The design of six-axis acceleration sensor and window current sensor system makes the detection of the frame more precise, and the switch-start without the frame detection can effectively avoid the misjudgment in operation.
(3) It adopts a new design of super hard alloy transmission mechanism and drive. Its output power is many times stronger than before, and it has the function of cleaning environment without fear of more dust glass.
(4) The robot adopts more scientific mechanical power steering design with 360 degree guide wheel. Therefore, the steering is easier, more precise and more flexible, which effectively avoids the phenomenon of easy edge clipping at the corner of the same kind of window cleaning robot.
(5) The crawler of the robot gear set adopts reinforced and non-skid belt, which is more durable, effective and durable. The utility model can effectively avoid the problems of soft teeth hopping and walking weakness caused by the belt being used for a long time, and can meet the high strength requirement of the belt when the robot Z-shaped travels. The track test report shows that it can work for more than 400 hours continuously and has a long use time.
(6) The design of axle hole structure of gear driving wheel is more scientific, which can effectively avoid the phenomenon of power reduction caused by wear of axle hole in long-term use of robot. The gear drive wheel is made of PC high wear resistant material, which is more durable.
(7) It uses embedded floating wiper. The internal structure design of the floating plate at the bottom of the robot is more precise and reasonable, and the operation of the robot is more relaxed. It can deal with various interfaces perfectly.
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Common after-sales problems
Please refer to the picture below:
Analysis: If the crawler of the robot causes more slippage, it is easier and normal to walk downward because of gravity, but after the frame, the resistance of the crawler is still in the state of running slippage and the resistance of the crawler is not increased to the set standard, so the robot is always in the condition of walking before asking, and the direction is not adjusted, leading to jamming.
Processing method: instruct customers to wipe the track. (After removing the robot from the glass, turn on the power switch key, press the left or right key of the remote control for a long time, the track will run automatically, and wipe the track with a wet cloth.)
Analysis: After the robot moves to the glass frame, because the glass frame is too thin, the robot will pry the bottom of the robot slightly after walking to the frame, causing the track to be in a slippery state. Generally, the glass frame of windows is larger than 0.5CM.
Processing: Indicate the customer to wipe the track and try to change other glass.
Analysis: The error of pressing the calibration key at the bottom of the remote control during robot walking results.
You can instruct customers to calibrate the robot. (Calibration mode):
(1) Connect the power cord without opening the power switch;
(2) Place the robot in a straight line near the left window, press the top type code key of the remote controller;
(3) Press the bottom calibration key of the remote controller after the length of the code; the robot will enter the calibration mode after several successive sounds;
(4) Press the N-key robot to carry out the N-shaped path calibration;
(5) Press the Z-key robot to carry out the Z-shaped path calibration and then you complete the calibration.
For Gearbest customers: If you've purchased Alfawise WS - 960 Robot Window Cleaner from us and still have problem after using the firmware, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.
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