Live Chat
  • One stop service: solve all your problems
  • Orders Tracking and shipped out notification
  • More campaigns, even more discounts!
  • Need help before making an order?
  • Chat with us in real-time.
  • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • Multi-language service
  • 24/7 support available
Hi! Log Out Log In SIGN UP
Home > How To > Handy Guide to OUKITEL K10000 4G Phablet Issues
Handy Guide to OUKITEL K10000 4G Phablet Issues

Handy Guide to OUKITEL K10000 4G Phablet Issues

By  GB Blog Official 2017-03-27 3564 0

Having problems with your OUKITEL K10000 4G? Here are the best solutions for solving screen, charging, camera, network and other issues for your OUKITEL K10000.

As the name itself suggests, OUKITEL K10000 4G Phablet is a real beast as it is fueled by an extraordinary 10000mAh high capacity battery - the highest battery capacity ever introduced in a phablet. Featuring unparalleled hexagonal robotic edges, the device sports a futuristic design favored by tech enthusiasts and savvy users.

However, a few occasional glitches here and there are unavoidable. No worries! We've got you covered: GearBest is here to resolve any of your OUKITEL K10000 4G problems with this handy guide.

solve OUKITEL K10000 4G problems

Screen Issues

● The most likely culprit is system error. Try to restore the phone's factory settings.

Warning: back up your personal data before the reset, as it will be wiped during the process.

● If the issue persists, the display's flexible flat cable may either be faulty or loose. Either take the phone to your local mobile repair store or contact our aftersales staff for technical assistance.

Do you find your OUKITEL K10000 to be less responsive during charging? If so, please just cut off the power and stop charging - the responsiveness sould return to normal. Charging current can have an impact on sensitivity.

If you have recently dropped or somehow damaged your OUKITEL K10000, the electrical circuitry may be broken and you'll have to go to a repair store or replace the screen display.

If these steps do not fix the issue, try the following:

● Check whether there are too many junk files, a large cache, or redundant files on the phone - these can all contribute to slowing down the system and make the touchscreen less responsive. We recommend cleaning your phone's OS regularly using reputable third-party maintenance apps, i.e. Clean Master, CCleaner, etc.

● If the problem is being caused by a major system failure, try to restore the phone's default factory settings.

Warning: back up your personal data before the reset, as it will be wiped during the process.

OUKITEL K10000 default factory settings

● If none of the above solutions are successful, the phone screen itself may be faulty. We advise having the screen professionally repaired or replaced.

● Reboot the handset by holding the power button for 8 - 10 seconds to see if it can boot normally.

● Remove both the SD card and SIM card, carefully wiping the metal connector. Replace them and boot the phone again.

● If the screen is still black, use the phone's original charger to charge for more than 10 minutes.

● Restore the phone's factory settings. At its power off state, long press the power button and volume plus button together to enter the Recovery Mode, choose "Restore to Factory Settings" option with volume button and confirm it with the power button.

Warning: back up your personal data before the reset, as it will be wiped during the process.

● If none of the methods work, the screen flexible flat cable might be loose. In this case, the phone will vibrate as normal, but the display will remain black. Please contact our aftersales support for assistance.

● If you have not used the phone for a lengthy period of time, this may result in screen drifting. Try to restore the OUKITEL K10000 to its factory default settings. Warning: back up your personal data before the reset, as it will be wiped during the process.

● The issue may be caused by a faulty screen, which has been damaged as a result of a drop or other accident. Refer to a local repair shop to have the screen replaced.

Charging Issues

The problem is frequently caused by a power adapter, USB cable, or battery; please try the following methods:

● The output power is not enough of your charger, try to charge the phablet with its original power adapter and USB cable.

● Charge using alternating current (AC) power.

● Do not wait until your battery has drained completely, charge it in low power mode.

● The output of the power adapter is too high to the point of being incompatible with the phone, try to use an adapter with a lower output; we recommend using the original adapter that was supplied with the phone.

● The battery has been used for a long time, which causes the battery become senescent and hot, try to change a new battery.

● The phone can become hot if there are too many apps running in the background while charging, try to avoid using your phone while charging and close all the background apps.

WARNING: If your OUKITEL K10000 phablet is seriously overheating with the battery bulging while charging, then this is a severe issue. Please stop charging immediately and contact the aftersales service to arrange a return and factory repair.

● The power adapter has something wrong. Please replace another good power adapter instead.

● Maybe the battery has not been activated. Discharge the battery and let the phone auto power off. Then full charge the battery. If the issue still persists, repeat this operation for twice.

● If neither of the solutions does work, there might be a mainboard fault. Please contact our aftersales service to arrange a product return and factory repair.

Camera Issues

● Some system reading errors may cause this problem. Power off and reboot.

● The cache or memory is not enough. Clear the data on your SD card, or switch to a larger capacity SD card in your phablet. Turn off the background software running on your phone, for they occupy much of the memory.

● An error has occurred when installing the camera app or in the process of upgrading. Uninstall the problematic app and try installing it again.

● The issue may be caused by a fault in the camera itself. Please contact the aftersales service for further assistance.

Did you shoot beyond the range limit of the camera's focus or move when taking the photos? This may have led to the pictures on your OUKITEL K10000 coming out blurry. Make sure you shoot take photos within the phablet camera's focus range and remain still for a while after pressing the shutter button.

If the issue persists, try the following:

● Check whether there is any dirt inside the lens or not, if so, take the phablet to the repair shop for professional assistance.

● Uninstall the recently downloaded third-party apps that you might suspect of causing the problem.

● Adjust the screen's brightness.

● If none of the above helps, this might be a problem with the camera app. Restore camera settings to default: "Camera - Camera settings - Restore defaults".

OUKITEL K10000 camera settings

Additional Queries

● If you have set monthly traffic limits, check whether you have used up your allowance for the cellular network. If you have reached the limit, then you will not be able to use any more cellular data on the existing plan.

● Go to Settings - Wireless & Network - Cellular. Make sure that the cellular network is available. Still not working? Try the following steps:

a. Reboot the phone - If your phone has exceeded its data quota and you have paid for extra data, but the network is still not usable. Try restarting the device.

b. Reset APNs to default - The APN setting may be incorrect. Go to Settings - Wireless & Network - More - APNs - Reset to default and the system will choose the correct settings.

c. Contact your service provider - If none of the above works, contact your service provider for assistance.

No, OUKITEL K10000 phablet has a non-removable battery.

Yes, you can. But we strongly advise charging with the original charger to ensure product safety.

Wrap Up

We hope this guide is useful in getting the most out of your OUKITEL K10000 4G phablet. If you require further technical assistance about an issue that we did not cover, please do not hesitate to contact our dedicated Support Center. Our support staff will deal with your query as soon as possible.

Prev article:Fix Ulefone Paris Smartphone Bothered Troubles

Next article:Fixes for Discovery V8 3G Smartphone Common Issues