How to reset the i11 TWS wireless Bluetooth earphones?

There are 2 ways to reset the i11 TWS wireless Bluetooth earphones. The first way is to reset the i11 TWS earphones via the touch panel. The second way is to put the i11 TWS wireless Bluetooth earphones back in the charging case. Please follow the detailed operation below.    

Perform the factory reset via touch panel of the i11 TWS wireless Bluetooth earphones

Step 1. If you have paired the i11 TWS wireless Bluetooth earphones with your phones once, you need to forget or delete the i11 TWS from the available Bluetooth devices list on your phone.

Step 2. Press and hold on both sides of earphones together for a few seconds to turn off the earphones.

Step 3. Leave the powered off earphones for a few seconds.

Step 4. Press and hold on both sides of earphones together for a few seconds to turn on the earphones.

Step 5. Open your phone’s Bluetooth to pair the i11 TWS earphones again.

Don’t know how to pair the i11 TWS earphones with your phone? Check this i11 TWS earphones pairing guide.   

Perform the factory reset via charging case

You can also reset the i11 TWS wireless Bluetooth earphones via charging case. The detailed steps are as follows:

Step 1. Forget or delete the i11 TWS from the available Bluetooth devices list on your phone.

Step 2. Put the i11 TWS wireless Bluetooth earphones into the charging case. When the i11 TWS wireless Bluetooth earphones are placed in the charging case, it will automatically turn off.

Step 3. Charge the i11 TWS wireless Bluetooth earphones for a few minutes.

Step 4. Take the i11 TWS wireless Bluetooth earphones out of the charging case.

Step 5. Pair the i11 TWS earphones with your phone again.

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For Gearbest customers: If you've purchased the i11 TWS wireless Bluetooth earphones from us and still have problems after reading the post, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

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